My primary doctor initially wanted to send me to The Spine Team but I asked to go to NW Ortho…read morebecause my husband went there years before and had a generally good experience. I wish I would have followed the initial referral of my doctor, as NW Ortho has either gone way downhill or just don't have the staff to handle all their patients. I was suppose to go to a doctor, Timothy Powers. I never did meet Dr Powers, the the initial appointment I saw a PA. This was ok but he didn't really explain my x-rays or discuss anything else with me. However when I got the second notification for my appointment it was with another P.A. Still no doctor, not even an introduction. I called the office manager and let her know I'd like to discuss my condition with the doctor my appointment was made with (Timothy Powers). She basicallty told me, without any explanation or policy discussion, I was out of luck. So I went in and talked to the second PA who told me I probably had a pinched nerve and needed a MRI. Fine, I go get the MRI that detailed several spine changes, including several bulges and effacement of the cord at one level. When they called me to come back for the results, the appointment is still with the PA. To be clear: I have no issues with PAs, often preferring a PA to the doctor, ONCE CARE IS ESTABLISHED. Frankly, I am still wondering why over the timeframe of 6 weeks, I never saw one doctor. Does Medicare and the insurance still pay the "doctor rate"? It just seems like extremely poor patient service and care with no explanation from the office or the business, I won't be going back! By the way, total patient face time with both PAs was less than 8 minutes per visit.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

Bursitis in my hip was quickly diagnosed when I came in with hip pain. I got Jonathan F as my…read moreprovider. Due to my past medical history I explained I had a major needle phobia.. The MA's were so sweet! They brought me in a little candy to help me feel better and gave me encouragement. Jonathan came in after X-rays, explained everything and offered a shot for my hip. He explained everything as it was happening & went very slow, but when he numbed me instead of expecting a count down of sorts he just exclaimed "done!" Haha I thought that was good. No pain at all and very little anxiety. I'll be going in again soon for my other hip and highly recommended them to anyone who wants friendly, competent, quick service to come here. These guys were great all around, much appreciated.

The Northwest Orthopaedic Express walk-in clinic in Spokane Valley is horrible. I came in this…read moreafternoon to be seen for an acute back injury and an extremely rude receptionist indicated I couldn't be seen because I had received physical therapy for my back in the last six months. When I indicated I was in pain and needed to be seen, she shrugged her shoulders and told me to go to the emergency room. Horrible customer service. I'm now going to have to wait weeks to get an appointment with a back specialist with no treatment in the interim. What is the point of having a walk-in clinic for acute injuries if you just turn away patients to the ER? Absolutely ridiculous.

Rude receptionist, condescending announce I was late but actually arrived right on timeread more

Really not sure what to think. As usual, very arrogant drs. and not personable at all. The dr…read morefinally graced me with his presence 40 mins after my appointment time. This was my initial visit and he walked in and asked so what are you expecting us to do for you? I said I didn't know as I didn't know what all was wrong. My general doc ordered the MRI and he didn't think things were horrible but didn't know. The surgeon PA points to X-rays they took and says well this isn't an easy fix like I'm assuming you think you will be getting. I just sat there because I was there to find out what was wrong. Very strange atmosphere. Very arrogant staff. It would be nice if the tech and the dr could just show a bit of kindness and compassion to their clients.

Be extremely careful if you use this clinic. My wife who is suffering from M.S. Nerve pain, Byron…read moreHunter Tatsch who is the N.P. who examined my wife, called my wife a lyer for he did not believe my wife was in pain (Her pain is documented and her neurologist is fuming also after hearing what happened). He also took her completely off pain meds and said she needed to get onto a vitamin supplement. My wife and I were furious, complained to Ashley the office manager, supposely he was talked too by her. Overall, I filed a complaint with the Washington State Medical Commission against him.. From other sources, this is not the first time he has called patients lyers in the clinic. We left and headed to another clinic..

I have utilized this business for the past several years and they are wonderful. Very professional…read moreyet kind and compassionate. The doctor always listens to me and what I have to say. Highly recommend.

Without exception the most incompetent surgeon I've ever encountered in my history of 14 knee…read moresurgeries. He did a total replacement that I had to have someone else revise, tearing out ALL of his work that was ill fitted and exacerbated my pain instead of alleviating it. As the pain persisted he said "Oh, you must be a 6 month guy..." At 6 months "Oh, you must be a 1 year guy..." Then of course at 1 year "Oh, you must be a 2 year guy..." No, I'm actually a guy that rides a bike a few thousand miles a year and is very active who had the other knee replace 20 years prior with no issues. You, Mr. Scott, are a guy that uses adhesives that the subsequent doc pried off with a fingernail and left a huge gap in my knee joint that he could fit a full 2 fingers in. Avoid this hatchet man. There are MUCH better qualified surgeons out there.

In December 2024, I met with Dr. Scott regarding knee surgery. We arranged a date on March 20th for…read morethe surgery. The location of the surgery was to be a facility in Post Falls because he said the surgical facilities in Spokane were not clean enough. I was assured that all other visits would be in Spokane though. I was certainly dismayed to learn Spokane did not have adequate surgical centers. Prior to surgery, I was told to make my first physical therapy appointment for 3-5 days after surgery. These were to be at the PT facility, not at my home. The reason given was he wanted be walking immediately. None of my many acquaintances who'd had the same surgery had been without having support right after surgery. On the day of surgery, I had to be walking before leaving the surgical center, which I did. I had pills including 2 pain pills (oxycodone), 1 celebrex, and methocarbomal for spasms. On Sunday, March 23rd, I had been in extreme pain since Friday and unable to find relief, so I called the doctor's evening support number. My live in housemate and caregiver had given me all prescribed medicines without any relief. Dr. Scott responded and I, as normal for me, I put the call on speaker phone. The take-a-way was that he said I was not in enough pain because my voice didn't sound painful enough. I told him that I was in extreme pain, no matter what my voice sounded like. I was assured again that, no, my voice did not have enough of a pain sound. I had no ability to respond to the fact that this Doctor could evaluate patients by the type of voice sound over cell phones. After hanging up, my care giver who had been standing by the bed asked if I needed to be screaming instead of talking. She was very concerned because of my obvious pain and my inability to find relief during the days prior to the call. Considerable swelling made PT leg movements very difficult and painful, but I persevered. Eventually, I again tried to find some relief for the pain and stiffness. I felt from past experience that healing was not possible under extreme pain. The hydrocodone simply wasn't effective at all. I suggested to him that I should take some 14 year old morphine which was 15mg. This gave some relief, but after a week, I became concerned about the possibility of addiction. Since the surgery, I had been unable to eat much other than broth due to stomach upset and had lost about 10 pounds. On April 9th, I had another meeting with Dr. Scot regarding conflicting treatments and reported records showing everything was fine. I wanted to be part of the treatment team so I could know what was expected of me, rather than conflicting requirements. I had hoped to have some sort of plan, other than "everyone is different, so it was impossible to make any plans or projections". At this meeting Dr. Scott denied ever saying there wasn't enough pain in my voice. When I insisted, he said we were not going to discuss it again. We also did not discuss any pain relief plan. During week 5 (April 22nd), I lost 10 degrees of flexibility and was unable to do the PT. The PT person said I had to get the pain under control. I went to my medical doctor on Wednesday, April 23rd. who was also very concerned about the lack of pain control. She increased the original hydrocodone dosages by 50%. This time I could feel some relief and was able to have deep sleep for 2 hours. I have noted that the new dosage controlled the pain for about 3-6 hours before the throbbing pain returned. It is definitely a step in the right direction. She also decided to become my advocate when dealing with Dr. Scott. The change to every 6 hours was a huge difference from Dr. Scott's one tablet every 12 hours. At this time, I have no confidence in Dr. Scott's credibility. It may be that he has some short term memory loss issues and should be checked for Alzheimer's or dementia. The fact that he was unable to remember patient care for 17 days is of great concern to me. I sincerely hope the longer term memory was not affected while he did the knee replacement. Is spite everyone being different, Dr. Scott has not been interested in treating differences. I don't think I can go through another surgery to repair bad results. I have been in pain for 6 weeks and diminishing range of motion and inability to sleep more than a few hours at a time due to the pain. According to the physical therapist, after weeks, permanent damage becomes a concern. Most professionals realize there is a correlation between pain, lack of sleep, loss of appetite and healing. Dr. Scott is not one of them. On April 30th, I again saw Dr. Scott, but with a list of questions, such as what are the steps I need to plan on for future success and what type of medications should I take. Both questions were ignored. I was again told everyone is different, but there was no treatment plan to accommodate differences.

Kenneth is very professional, works well with kids, and quite knowledgeable. We had him fit a back…read morebrace for our daughter, and she was actually smiling during the process!

Best knee Dr in the entire northwest, great service from the front desk the the back service area…read more The entire staff is outstanding, first visit, evaluation to last post opp meetings absolutely fist class.

Dr Lyman has done both my knees and my wife's. He is an…read moreincredible Doctor who takes the time you need along with the compassion that we rarely find these days. We traveled from the Spokane area to see Doctor Lyman and would highly recommend him over any other knee surgeon in this area. Great office personnel as well.