Absolutely the worst contractor experience I've ever had.
We hired KC's Outdoor Solutions to install a 419-foot privacy fence after they promised they could start on Monday. As soon as we committed, they delayed the job until the following week.
Before they ever stepped foot on my property, I sent them our builder's plot plans 22 days before the job and again 2 days before the job showing exactly where our property lines were. When they arrived, we walked the property together, and I showed them where I wanted the gates and which direction I wanted the pickets to face.
They ignored my instructions and installed an entire section of the fence backwards. Instead of taking responsibility, they tried to charge me $350 to fix their own mistake. I still ended up paying $150 because I wanted the job done correctly.
It got even worse after the project was finished. My neighbor noticed the fence looked way inside my property line. I measured the fence and found that I paid for 419 linear feet but received approximately 372 feet. The fence was installed about 8 feet inside my property on two sides, costing us more than 2,000 square feet of usable backyard.
When I contacted the owner, instead of standing behind their work, I was told it was somehow my fault--even though I had already provided two plot plans before the job and there were visible property markers on the property. If they didn't know where the property line was, they should have stopped and asked before digging, not after taking my money.
The most shocking part was the way we were treated. During our conversation, the owner's husband completely lost his temper, screamed profanities, called me names, and threatened to knock my fence down. I've never been spoken to by a business owner that way in my life.
Because they refused to fix their work, I have now had to hire another fence company to correct the problems at my own expense, and we are pursuing legal action.
Between the delays, the installation mistakes, being charged to fix their own error, what I believe was a significant discrepancy between what I paid for and what was installed, and the threatening, unprofessional behavior, this has been one of the worst customer service experiences I've ever had. I cannot recommend this company.
Stay far far away!!!!!!! read more