Amazingly fast. They came and picked up one Friday and delivered recovered the next Friday. There…read morewas some confusion over the price for the skirt, but we worked it out. Send a picture of your chair first so you know the price in advance and don't get any surprises. They did a beautiful job.

Above and beyond. Kile came through for me in a crunch. I had special custom fabric that I had to…read moreget installed to repair one arm and the seat of a chair in a short time period, basically before I needed to leave back out of town. Kile gave me the best price and it included the pickup fee whereas every other upholstered I tried wanted from $100 - $150 more for pickup. Had I have been able to use the fabric that he provided it would have included the fabric also. But considering that my fabric was custom made and I needed it repaired within two weeks I couldn't afford any mistakes with it. He made no mistakes, the repair was flawless. He picked it up on a Friday and returned it the next Friday well in advance of me catching my flight. I couldn't tell which parts had been repaired and which was the original. Thank you, thank you, thank you. I would recommend your service to anyone.

I used them 2years ago to resew alot of my outdoor cushions. they did an excellent job at a…read morereasonable price. Fastforward to this year- the ones that I did not have fixed previously were in need of the same repair. Thankfully I had saved their number- took them the other day and had another great experience. Very fast turnaround and awesome work. PS: Luckily I called because they are at a different location than two years ago-but still same great people and service Highly recommend!

I've used in the past for furniture and recently had a handbag strap shortened. Great work,…read morereasonable price and easy to work with.

This couple is amazing! They do amazing work and just really enjoyable to work with. I needed some…read morecustom patio cushions made. I bought the cushion from Amazon and the fabric online from a site called Spoonflower and took it to Metro Upholstery to put it together and they did! My patio seat cushions came out gorgeous! And affordable. Also the customer service is impeccable. I measured the cushions incorrectly and the owners FaceTime me just to help me give better measurements hahah and they also added cushion because I didn't get it correct! Just a really great experience and I will be coming back!

They did a great job on a large chair of mine and I couldn't be happier with the outcome. The price…read morewas very fair and it only took a week. I highly recommend.

Employees speak very little English; unable to follow specific instructions. NEVER able to find…read morethe left over fabric.

I bought fabric from them. Then I brought in cushions to br recovered by the fabric I bought. They…read morelost the fabric. They refused to credit me. Then, they told me I could have store credit. So, I said OK. I bought more fabric at another place to ensure the next purchase of fabric wouldn't be lost. When I took that in, they told me they had no record of my buying fabric or having a credit. Then, I showed them their paperwork and the receipt from American Express which I had taken a photo of on my phone. They told me that they did not believe it because it was not the yellow piece of paper they had given me originally but just a picture of it. I was OK with their losing my fabric. I am not OK with them not honoring the financial agreement. I asked to be reimbursed. They refused to do even this. So, I'm taking this up with American Express. One other thing is I asked them about their recordkeeping. I was told they didn't really keep records. I explained they needed to in order to file taxes and then to keep the records in case of an audit. I was told they didn't bother with any of that. It all seemed very unorganized and suspicious to me as well as my adult son who was with me.

I wish I could give Mr. Steve at J&S Upholestry more stars. My experience was great. I received a…read morereasonable quote for my chairs that was on par for the market. The work done was perfect. The zebra print was the original fabric, I went with a more modern fabric that turned out beautifully on the chairs. The detailing on the bottom and back of the chair is superb (chef's kiss). I will continue to use this company for all of my upholstery needs. Thank you, Mr. Steve

They did a wonderful job on my outdoor cushions. I took in the fabric and foam and they made…read morebeautiful covers.

Got some reclaimed bar chairs and brought to recover. They look soooo good. Biggest plus is these…read moreare really nice people doing really good work.

Great Work and easy for us. Mr. Copeland reupholstered the dinette, the jack knife sofa, and the…read moredriver's and passenger's captain's chairs in our RV. He also reupholstered the cushions on our exterior furniture at our home, 18 cushions in all. On the exterior furniture cushions, he used Sunbrella fabric at our request. The RV furniture he used a faux leather vinyl. He matched the stitching and appearance of the original coverings. In addition, he came to our home and removed the furniture from the RV, then reinstalled it all when done. He made it so easy for us and it looks great. I highly recommend him.

Excellent customer service and a beautiful upholstery job on two old chairs in need of TLC. They…read morealso did pick up & delivery, which was super helpful.

I entrusted my antique wing chair to 5 Star Custom Upholstery and they did such a beautiful job. I…read moreappreciate Bianca's kind customer service and the beautiful craftsmanship.

I post this in an effort to help a good man regain his previous reputation as a fair-priced option…read moreto scrapping old outdoor furniture, and to refurbishing that furniture back to its original condition, rather than be forced to pay high retail prices for replacements. As an extremely satisfied customer today, I offer my experience as an illustration of how well-meaning companies can suffer unexpected headwinds, sustain damage, regroup, and then return to the track, albeit with bruises from the experience. I read the comments on this site with great interest and degrees of agreement with the sentiments of frustration and distrust expressed by a few unhappy customers. Actually, I easily could have been one of them. My order also was caught up in the same downdraft that generated some of the negative reviews that mark this company's stumble last year. Other than several telephone conversations, I had no prior experience with Steve before his pickup of our old outdoor furniture that badly needed restoration. I was impressed with his serious demeanor and professionalism as we discussed the fact that I was in no great rush to receive the furniture back in short order. A routine report from Steve some months later revealed that a production issue had developed. My interest remained in quality over speed, so I was happy to grant additional time. When his intended delivery date slipped several times, I contacted him about the source of the delay. I learned that he had been hit hard by labor problems, a condition that had thrown his output behind the eight ball. Having spent 30 years as a sole proprietor, I understood the nature of his dilemma, and set aside my concern for the return of my furniture. He was sincerely distressed about the extended repair/delivery time as he continued working toward internal solutions. Ultimately, he delivered a pristine job that was showroom worthy. The multiple pieces looked brand new. I could not be more pleased with his work. I have not kept up with Steve's production capability since then, but I suggest that a simple conversation with him would provide an accurate assessment of his delivery capability. I believe that you can count on him to give you a firm delivery date, based on his current labor and production capability. Rhea Rippey Maple Shade Gallatin, TN

We wanted our deck chairs refinished with new strapping and to be cleaned before our daughter came…read morehome from college graduation. They came out as promised and did a beautiful job. They were very reasonably priced and did an outstanding job. They were very professional and friendly. We would absolutely use their services again if needed. Thank you!!