The Jewelry ER has a helped us with watch bands, watch repairers, and ring sizing. They've done a…read moregreat job each time. The work is done right in their shop which means a lot to us. The owner is knowledgeable and friendly and the employees are great! The prices were reasonable as well.

I don't usually leave reviews, but I felt the need to share my experience so no one else makes the…read moremistake I did. I brought in a ring to be soldered. The young man working took my name and phone number and told me the repair would cost $29. When I returned to pick it up, I noticed that the design on nearly half of the ring had been completely smoothed out-something I was never told would happen. I was also charged $43 instead of the quoted $29. I didn't notice the damage until after I had left, so I went back to ask if there was any way they could add the design back, especially since they never disclosed this would be a consequence of the repair. If I had known, I absolutely would have taken it somewhere else. His response was, "I thought I had said something, but I guess not," followed by a half-hearted apology. He told me there was nothing they could do. For my own curiosity, I went to Jim Bartlett Fine Jewelry to see if restoring the design truly wasn't possible or if it was just an excuse not to fix their mistake. The woman there was more apologetic about what happened than the person who actually damaged my ring. She confirmed that the design can be re-lasered-meaning the Jewelry ER could have corrected it but chose not to. Overall, I left disappointed, overcharged, and with a ring that was permanently altered without my permission. I wouldn't recommend taking your jewelry here.

The Longview, TX store is the ONLY place we get our jewelry. If we go by and don't see André or…read moreLee, we keep walking. The personal attention we get from all the employees (but especially these 2) is wonderful! Thank you for being our go-to jewelers!

I first moved to Longview over 35 years ago and needed a jewelers to repair some earrings and ring…read moresized. After looking for quite some time I settled on Robert Spurlocks....and been pleased ever since. It occasionally it takes him a little bite to size my rings, but the work is excellent and he does carry some estate jewelry and it is beautiful and very reasonable compared to other stores in town. I highly recommend him and his son that works with him. Good luck! You won't be displeased.

Just stopped in today for you guessed it, watch battery replacement…read more My Timex had some weird screws on it but Jamie got it done! Best jeweler in East Texas.

Do not use this jeweler They are overpriced when it comes to…read morerepairs and their work is below par I would recommend skipping this place

NOT GOOD IS AN UNDERSTATEMENT!!!!!!!DO NOT TAKE ANYTHING TO THIS THIEF!!!!!…read moremy husband took 2 rings into him to make me a custom piece for Valentine's and our anniversary. After getting the run around for several weeks and a threat to come get our rings and the money he finally said it was ready. I have never been so disappointed in all my life. He is not worthy of being called a jeweler is is a crook and I wouldn't trust him with my costume jewelry.

Mr cook was recommended by the fine folks at Bartlett Jewelers here in Longview for a custom…read morewedding band for my soon to be husband. I took loose diamonds and some gold over to him as well. I picked out the setting and gave him $500 cash deposit. He gave me $200 credit for gold and was to place my diamonds in the new setting and engrave it. That was first week of March 2013. By end of March I had not heard from him. I called several times and left msgs. Nothing. I went to the store and there was a sign saying closed until after Easter! First week of April I called again left msgs. Nothing. We had to cancel wedding plans by this time. April 05 I got him on the phone and he promised me it would be complete by April 11. April 15 still nothing. Called left msg and on April 17 I got a call from his wife saying they never got the setting in. I asked to return my jewelry and cash and I would be there at lunch to do this. I get down there and he LEFT!!!! I was patient and calm and I have a check and my jewelry. Hopefully the check clears and I can find a wedding band for my soon to be. I would not recommend this jeweler at all.

Great customer service and his work surpasses any expectations you may have, and his prices are…read morebeyond reasonable. Can't wait to have some other jewelry done!

Great customer service! Sam was super knowledgeable and offered his expertise in selling both gold…read moreand silver. He was honest and straightforward. We will definitely do business here again!

Extremely unprofessional experience. I showed up during business hours and the location was…read moreempty/locked. I left a voicemail and sent a follow-up email--zero response after a full week. When dealing with gold and silver, communication and reliability are the 'Requirement.' I took my business elsewhere. Avoid if you value your time and assets.