1 STAR - A PATTERN OF INTIMIDATION, DISMISSAL, AND FAILURE OF BASIC CARE I waited a long time before writing this review because I wanted to be fair and accurate. Unfortunately, after multiple emergency room visits, I feel an obligation to document what I experienced so other patients -- and leadership -- understand what is happening here. This was not one bad interaction or an overwhelmed shift. It was a pattern of deeply inconsistent care, ranging from truly exceptional compassion to behavior that was dismissive, intimidating, and completely inappropriate in a healthcare setting. THE STAFF WHO DID IT RIGHT It is important to acknowledge the individuals who genuinely embodied what emergency care should be: * Katie, RN -- Calm, compassionate, grounding, and professional during a severe panic attack. * Stephanie, BSN & Douglas, LVN -- Absolute angels. Consistently kind, attentive, patient, and humane across visits. * Matthew, PA-C -- Took the time to listen without judgment and treated me with respect. * Initial Security Team -- Treated me with dignity and kindness, helped me safely off the floor during a panic attack. * Alexandra Rogers, Phlebotomist -- The best blood draw experience I've ever had. Gentle, skilled, and compassionate. * Amber C., Patient Access Specialist -- Warm, welcoming, and grounding. * Third ER Visit Physician (MD) -- Truly exceptional bedside manner, professionalism, and advocacy. I am genuinely honored to have received her care. These individuals are the only reason this review is not zero stars. THE DISTURBING PART During my first ER visit, I witnessed a young boy experiencing crushing chest pain that went unaddressed for an alarming amount of time. His mother explained he had fallen while playing sports and the pain had worsened to the point they came to the ER. Watching a child in obvious distress without timely escalation was deeply upsetting. When I attempted to document events using voice-to-text, the response from staff escalated instead of de-escalated. * Anna, RN spoke to me rudely, told me to "sit down," and warned me not to record. * The interaction became confrontational rather than therapeutic. SECURITY USED AS INTIMIDATION Instead of calming the situation, Evan L., Security, was called. He told me I needed to "be respectful" or I would be forcibly signed out AMA without receiving care. His tone and presence felt punitive and coercive. Being threatened with loss of medical care while already in a medical crisis was frightening and inappropriate. Hospital security should exist to protect patients -- not intimidate them or threaten removal of care. A MOMENT THAT SHOULD NEVER HAVE BEEN NECESSARY Later, as I was returning from my own EKG -- which was significantly worsened due to the stress of the earlier nurse and security interaction -- I saw that the boy with crushing chest pain was finally called for an X-ray. His mother and I shared a brief moment of relief that his pain was finally being taken seriously. It should not have taken that long. DENIAL OF BASIC HUMAN NEEDS During a severe panic attack, I repeatedly asked multiple staff members for water. No one brought me any. I only received water because a friend brought it from outside the hospital. Denying water to a patient in acute distress is unacceptable. ADDITIONAL UNPROFESSIONAL CONDUCT * Clarissa, ED Tech treated me disrespectfully and refused to tell me my weight after I requested it. * Alyssa, LVN rushed my discharge, provided no education, and failed to ensure prescriptions were sent. The pharmacy later confirmed they received nothing, including essential asthma medication. * Andy, PA-C appeared distracted, failed to provide water, refused to identify himself during a follow-up call, and hung up without resolving a medication issue. These failures delayed care and caused unnecessary stress. FINAL THOUGHTS This emergency department has outstanding individuals, but also serious systemic and cultural problems that cannot be ignored. No patient should ever: * Be intimidated by staff or security * Be threatened with removal of care * Be denied water during a panic attack * Be rushed out without education * Leave without essential medications I sincerely hope leadership and patient safety teams take this review seriously. Patients deserve safety, dignity, and compassion, especially in moments of crisis. 1 star read more

They are very good you don't wait long. They are in an Older building but it is clean and the staff is nice.

Wonderful doctor, nurses and technicians. I was so impressed by the quality of care that I received. Thanks to everyone. Lynda Kuehn.

The staff at this location was very friendly and professional. Upon check in I was told it would about a 1 hour wait. They called me up at approximately 55 minutes, and my lab draw was done a few minutes later. Considering the volume of people that are in the waiting room. I was very impressed of how fast that I got in and out. All of the staff from the front receptionist to the lab techs were very nice and professional. read more

Kaweah Health - Laboratory Testing Near Me - Visalia, California

I was visiting family in Exeter back in June and took a tumble off a pick up truck onto a concrete slab. Not being from the area I went over to Kaweah Delta Urgent Care. I can not recall ever going to a medical facility were I left saying WOW what service. Every staff member I dealt with, from admissions to nurses to xray technicians to assistants and the doctor, was polite, courteous and respectful. They explained everything thoroughly and made sure all my needs where taken care of beyond what I was expecting. Thank You. read more

The staff was very professional during this pandemic at this location. However, being in the room itself took longer than expected. I was already in enough pain.. They had me waiting over 45mins for a doctor- without giving me a warning. Due to the wait, the rating is at a 4. read more

The Cardiac Unit of Kaweah Delta was superb back in 2001, and it seems they magnified their services to exceptional during my most recent visit. The entire staff and I do mean the whole team was terrific and provided an excellent, safe, comfortable, professional environment that removed any doubt of the outcome. By the way, it was perfect, and thank you, Dr. Dennis Johnson, was brilliant. The same applies to the Cardiac Rehabilitation Clinic. read more