Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Very excited to leave the first review. Inoue has managed my tenants beautifully. Always made the…read moreextra effort to make sure my place was rented. Very accommodating to my needs as a mainland owner in absentia. I'd recommend them to manage any high value property you own on the Hilo side of the Big Island.

I live hilo terrace many places owned by Kevin. It could be…read morebetter if the back gate was opened as numerous complaints against that is claiming it a health hazard I personally agree. If comp thought more about the people who they get paid from it'll be better. I know they can be better and ma more if listened to the people for once as the complaint can and will hurt. A true realtor should listen to the people.

Poor communication with tenants and poor time management on informing tenants (or from my…read moreexperience) of when heavy construction will take place. Not sure who your property manager is for your apartment/ property, but the experience Ive had (along with the people i live with) agreed that property professionals did not seem "professional" at all. I noticed a few other reviews feel the same and so Im relieved to know I am not alone feeling this way. Unless, and to be frank, you view "professional" as being cold business and just the "deal- deal" talk. I felt like the last minute notice (email, text, especially call) is inconvenient, although I always say its okay. I do not know why as well they switch from email everyone to calling everyone (but I guess for last minute you cannot control?) If you dont speak up they favor you are better anyway. Or at least I think so no because the first few time when I did care I had no body contact me back, UNTIL I found out the managers REAL contact information. (Tricky, huh?). Still not sure till this day why they didn't respond the first couple months of being switched from our previous original building company but it's whatever I guess... Renovation on the building I live in had poor construction workers in my opinion. (mess was made without warning).... Rent was raised because of the renovation but I feel like they should have relocated everyone to a different building while having them work on the harder renovation which most of us in the building probably had to tolerate with all the hammering, power saw, cement dusting cement that got splattered ALL OVER the walls doors and windows- had to clean the door and whole place because cement dust got everywhere, no-one knocked or called to clean the door, it was hard). It is annoying as well to hear most the construction workers laughing and joking and talking story majority the time they get here before even beginning to work... But eh. Whatever? I did not feel like they treat everyone with the same PRIORITY so just beware. Although it would be nice to know WHY. Otherwise I feel like my life is a spiral of being messed with for no reason at all. I think its fair to rate 3 stars, though I was close to rating just one star (but lets put my own frustrations about the renovations and poor communication aside) because there were times I complained of people smoking near the building and animals on the premises and I guess I was helped because an email to everyone in the building was sent the next day. Whoever was smoking didn't stop smoking though, but I appreciate and respect that effort. (Another star for the small Christmas presents so far. They know how to bribe you. Haha just kidding. But seriously). I might be taking a poor jump here posting it on social media but I honestly don't not know where else I can write a review. I guarantee if anyone knew this was written about them they would probably change (which is good). But if they don't change-- uh oh (drama~). Thanks for reading my review

I received outstanding service from Kristen when searching for a rental! Kristen was so sweet &…read morehelpful. Sean, Jenny & Diane we're also so helpful in helping me secure the perfect rental! I'm truly grateful to the entire Ginoza staff! I recently sold my home of 20 years & was looking to downsize. It's been years since I've ventured into the rental market. Everyone made my experience a great one! I would definitely recommend contacting Ginoza Realty when searching for your next home! Thanks to all of you, I'll be moving into my new residence on July 20th! I'm excited!!! With much appreciation, Jolean Uilani Yamada

WARNING!!! Do not take out a lease with GINOZA REALTY. No…read morematter how much you may need a place. They are a corrupt organization. Feeding off the their rental clients with fees, intimidation and outright dishonest practices. I recently vacated a unit they managed and had the place professionally cleaned, following their move out checklist to the tee. I inspected the unit thoroughly after it was cleaned and found no discrepancies at all. Their 17 page lease agreement clearly states that upon vacating, their professional cleaning person must strip and wax the floors at a cost to the vacating tenant. Today I went to GINOZA REALTY office to get my deposit refund check only to find that they deducted $524.00 from my deposit money for the stripping and waxing of the 300 sq ft studio apartment and listed several FALSE iSSUES with my move out cleaning. It's no wonder they work behind locked doors and service tenant transactions through a small utility window.

We've been working with Terry for over 10 years on various projects. NO ONE knows more about…read moreHawaiian real estate than this guy. We purchased / sold much through him and now he manages a couple of our vacation rentals. He is NOT a pushy, bs'ing, know-it-all. He gives you as much info as you need and is always available to help. You can't go wrong with Sunrise Properties.

From the owner: Sunrise Properties is a division of Experience Real Estate. We are a locally-run, boutique property…read moremanagement company that provides extraordinary customer service, and removes barriers, helping owners have a successful rental season.

They don't respond at all. Been asking couple questions over and over with months of no reply…read more Horrible service. Take you business somewhere else.

Always a pleasure to work with you Amy Flanders. Always received payment on time for our services.read more

Past landlord and the greatest ever. In my opinion I'd hire…read morethem to manage my properties. The management is professional and the employees are extremely friendly. I can strongly recommend this company.

I would not recommend this people for realtor-broker of any sort they lied straight in my face…read moreabout a case we were working on together as she was our property manager and she isn't reliable and I wouldn't trust this company if they were the last company on earth. Loreen Hinao funaki can't be trusted as she lied to us multiple times. To get signed documents she said she mailed out after one week didn't receive anything I had to call her and reached out to say I didn't get anything and I needed her to email me. DON'T TRUST THESE GUYS AND FIND SOMEWHERE ELSE TO GO WITH

I hired Jordan to rent out my house while I was on Oahu pursuing graduate work…read more At first things went pretty well. Jordan's email communications were abrupt to the point of rudeness, but that would have been tolerable except for what happened next. Four months into the contract, the renter moved out; at the same time, some mold was discovered in the house. At that point, Jordan terminated the (supposedly 12-month) contract; they told me to fix the mold myself and then, when the house was clean, to contact them for another contract. Even though they had not given the requisite period of notice, I allowed them to terminate the contract since I didn't want someone managing my property who will suddenly quit on me like that. As a result, (off-island the whole time) I had to research Big Island mold inspectors--and then mold remediators--all the while calling in favors from friends to hold the house keys and meet the inspectors, insurance adjustors, remediators, etc. I had hired Jordan precisely so I would NOT have to do these things myself long-distance, and they deliberately chose not to fulfill their contract. Jordan charges a somewhat smaller fee than some other management companies, and they trumpet the fact that they do not charge you the fee if your house is not being rented. Unfortunately, what that means in practice is that if they don't have renters for your property, they will do as little as possible (because it's not making them money)--and if substantial problems arise, then they will quickly throw you under the bus. Bottom line, Jordan abandoned me when I needed their services the most. I have now found much better property managers in the Hilo area, and I thus advise everyone to stay clear of Jordan.

Call at once whatever your home needs. Kat and her well trained team can do most everything. Or…read moreon the off-chance you are calling about a home improvement project, remodel challenge or to fix something she does not, she will know great hand picked people who can and will. Great project manager - She communicates super well, does exactly what she says she will do, when she says she will do it, and if others are involved, she supervises well and checks all the work. She has a remarkable array of well-honed, high-level building skills herself though, and has loads of experience. She has managed my vacation home on the Big Island for several years now, and does a wonderful job dealing with all the exigencies of vacation rental including dealing in a friendly manner with extremely difficult renters. Two other special qualities of hers are beautiful aesthetic sense, and her reliability across the board in everything. She matches the look and feel of a place in all her furnishing and decor work and she makes wonderful additions and suggestions to enhance a home environment. I have been blessed to work with some really great reliable people there, but Kat takes the prize in the reliability, and quick response department too. Yeah, definitely, call Kat!

From the owner: We are a one-stop shop for all your Home Care needs. From Minor facelift to major renovations.read more