The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

The staff is amazing! From the desk to cleaning crew, Trisha is so kind! Everyone always so…read moregracious and went above and beyond. Truly tried to do everything and anything possible for my Mom and I. thank you! Also loved the Koi pond we looked out over and the views. The room was clean and comfortable(mattress is amazing) but it is an older hotel and could use some updates. Faucets in the shower were sticky and hard to turn. No fan in the bathroom either. New mirror is great though! Construction on the first floor was very loud as well as traffic due to thin walls. Banyan drive felt very sketchy and unsafe at night and neither of us wanted to walk in that direction Coffee at the front was excellent and got our days started right! From check in to check out was so smooth and easy!

Greatly enjoyed our stay with Gay and Koa with interesting conversations about old Hawaii as well…read moreas current events. They also shared with us their 'hobbies' of wood carving, weaving and other Hawaiian arts (they're quite talented both of them). The inn is a very well preserved old plantation style house, very peaceful but close to town with delicious breakfasts.. Highly recommend this place!!!

Our four-day stay at the Hilo Honu Inn was special - not just in the context of our week-long visit…read moreto The Big Island last week - but when compared to all vacations our family has ever taken. We booked the Samurai Room - with its Japanese themed furnishings and an unobstructed view of Hilo Bay from the sitting room. Our girls loved having their own room and separate beds, and my wife and I enjoyed restful sleep in the king-size bed, coquí frog chirps notwithstanding! We had our private parking spot, and all major attractions were a few minutes to half an hour away. Breakfast was a bowl of fresh fruit - lichee, mango, papaya, kiwi, grapefruit, melon - along with juices, lemon-infused water, tea, and fresh-brewed coffee, followed by something more filling, like banana-macadamia pancakes, quiche, French toast, or scrambled eggs and bacon. But the best part of breakfast was the conversation - with our hosts Gay and Koa - who we had all to ourselves for three of our four mornings. We talked for 2+ hours every day about Hawaiian flora and fauna, music, arts, history, language, and culture. Gay danced the hula for us and Koa played his favorite Hawaiian songs for us. They showed us their workshop - where they teach how to make feather leis, woodwork, ceremonial masks adorned with coyote teeth, traditional weapons made with tiger shark teeth, and countless other Hawaiian artifacts. I can go on and on, but that still won't do justice to what our stay meant to our family, so I'll share photos of what our girls wrote in their guestbook. Thank you Gay, Koa, and Hilo Honu Inn for a lifetimes worth of special memories. We will be back to stay with you next time we visit Hawai'i.