I sent multiple inquiries via their website and then through text message and never got an answer.

I really hope that maybe just something happened and Michelle didn't post an out of office message, because I can't agree with any of the five star reviews. I paid a deposit on April 9 (see image) for a babysitting booking on April 17 and she completely ghosted me after telling me to approve the listing (which she did update to reflect April 17, and not April 18 which I originally wrote). But afterwards, No replies to my emails or texts and did not pick up my phone call. I called during business hours. Now I'm no longer able to have date night on my first vacation post partum and it is disappointing to deal with someone this unprofessional. I also see that this business has not had reviews for nearly a year. Maybe they're out of business read more

Kauai Babysitting - My receipt for my deposit - Child Care & Day Care Near Me - Kapa'a, Hawaii

Michelle and her team were absolutely fantastic. I cannot say enough good things about them. There were 4 kids in the mix (7, 4, 2, 8 months) so we had 2 sitters each booking. My son (almost 3) who can be a little slow to warm up, took immediately to Michelle and Coco, and when I tried to check in, he was like "go away mom!" whenever I came by. Music to my ears on vacation! He had the BEST time with them. We also have an 8 month old who they were wonderful with. They brought activities, left toys, made the kids lunch, put them to bed two of the nights... it truly made our vacation better. My son still talks about Michelle and Coco. They really went above and beyond, getting into the ocean and playing with my son... I can go on and on. I can honestly say they have been the best childcare experience I've had, ever. Thank you Michelle!!! (Luca still has his 'popsicles' that you let us take home and talks about you all the time). read more

Beware, owner will ghost you after taking your money. I called and textEd with zero response. Had to book with a different agency so that our trip wasn't ruined. We were told the good reviews are from a different owner. Look at how old the reviews are! read more

Stay away this fake business. They never replied. They ruined my trip. I followed their instructions to submit request online two days ahead. No response. Then text. Still no response. read more

I was very happy with my experience with Kauai babysitting. Filling out the information form was easy and the owner (Michelle) was responsive and really kind on the phone. In a day we were matched with our babysitter, who could not have been more lovely. She immediately engaged with my kids (4, 2, and 8 months) and they were so comfortable with her. She brought toys (so, clearly, my kids were won over within minutes). She sent photos and a couple updated while we were out; that was very much appreciated. I would definitely use them again. read more

Our sitter, Patti, was amazing. The whole experience was great from start to finish. My husband and I rarely get alone time or dates so going on vacation and having a sitter that is trustworthy and so kind is truly appreciated and cherished! Michelle was responsive and kind, and the questionnaire was extremely detailed. The sitter was booked very quickly and she contacted us the day before she was to arrive to get a little more details about the boys. When she arrived she was friendly and affectionate towards the kids. They immediately took to her and when we got back the kids were fed, happy, clean, and playing games with her. Couldn't have asked for a better experience. Thank you so much!! read more

I really was so hopeful about this group. I connected with them by way of the website and made plans to connect when I was in town. when I asked for bookings well ahead of time, I didn't receive a reply. I called and texted: nothing. they did return my deposit, thankfully, but if they don't have the capacity to offer service, I suggest shutting down the website so as not to waste anyone's time and so they can hire elsewhere. mahalo! read more

We were referred to Michelle and Kauai Babysitting from a friend who used the service last year. Michelle was very responsive and thorough in preparing for our request - evening coverage for three kids (10, 8 & 5). She asked tons of questions and made sure we would have the perfect fit for our kids. We were able to use the sitter our friends had used, Birdie, and we were all delighted with her. She showed up on time, with a bag of fun stuff. She met the kids and immediately connected with them. She sent us text updates and pictures throughout the night. She even had a home remedy for my daughter's swimmer's ear. We all called her Mary Poppins - she was that good! Overall this was an outstanding experience. We were completely comfortable and confident in our choice and were able to enjoy our grown up evening. read more

Got ghosted after payment. We submitted a request June 1st, got confirmation from Michelle, paid the deposit on June 2nd, and then never heard anything. We needed a sitter for June 3rd and Michelle didn't respond to any calls, texts, or emails after receiving payment. Thankfully we ended up finding a last minute sitter here (https://www.childcarekauai.com/) so our date night wasn't ruined. We tried repeatedly to get in contact before and after but all we got was a second invoice emailed to pay for the remainder of the services she never provided. Have submitted a complaint with our credit card company. read more

My family and I took a trip out to Kauai for a destination wedding and we had a couple "adult activities" we wanted to do. I looked up a couple different companies and this one kept coming up. I reached out and Michelle was AMAZING! We talked for a good hour figuring out what was best for my husband myself and then my brother and his wife. We needed a sitter for 8 hrs and they came ready!! Since my bother and I have two children each (toddler and infant) having two sitters worked great so the toddlers could go outside and burn off some energy while another sitter stayed with the infants. Both our sitters (Mary and Shale) were fantastic. Our toddlers were so sad when they left. You will not regret hiring this company to care for your children!! Thank you again to Michelle, Mary and Shale! Hope to see you again some day! read more

This is our first time using the service on the island and won't be our last! Mary was sensational! She helped us with keeping the kids busy at our vow renewal and another day for our anniversary dinner. She was fantastic with our (very picky) 2 year old and boys. Cannot recommend the service enough! I'd ask for Mary again in a heartbeat! Michelle was also so kind and responsive! The service put us at ease as we have yet to leave the kids with anyone but family. read more

We just had the best vacation on Kauai and are so thankful for Kauai Babysitting and Mary who took great care of our 3 kiddos while us parents had a few nights out. We have used this service on 3 of our last visits to island and will do so again! read more

We had an excellent experience! Michelle's attention to detail was unmatched. Our babysitter was amazing - our son loved her, and she helped us so much with great advice about things to do on the island. I'd recommend this company to anyone and would definitely use them again! read more

Birdie is the best babysitter, and Kauai babysitters are top notch. We live in California and visit Hawaii as often as we can. Kauai babysitters are amazing. Our kids want to go back to Kauai and see Birdie. It was one of their highlights of our trip, Parents love her just as much. She taught them manners and the kids had so much fun they asked us to stay out longer. We wish we could move Birdie to California. Please do yourself a favor and book Birdie with Kauai babysitters. read more

We went to Kauai on a vacation and needed a babysitter for a couple of events. Michelle and Kauai Babysitting company were amazing! They set us up with an awesome babysitter who was super friendly, was so helpful with our kids and took great care of them. We were even able to book the same sitter twice and it made it so much easier to have someone who had been with the kids once before. I would use them again for sure! read more

Thank you Michelle for giving us Birdie! My 4 yo daughter immediately started playing with her, we brought dolls and books from home but she had her own bag of toys too. My daughter is usually very shy so I was surprised they got along so quickly, within 5 minutes of us still being there. We were lucky enough to have her for both days so my girls knew who she was the second time. She took them on a walk around our condo, took pics and sent them to me, gave me updates on my 1 yo when she woke up from a nap. Michelle is extremely professional and responsive and detailed. Will definitely be recommending this company to friends and using them again the next time I am on the island! read more

This service was such a lifesaver! We booked a couple of excursions during our family vacation, but we couldn't take our youngest. Michelle contacted me right away, and within an hour we had sitters booked to hang out with our youngest while we got to enjoy the amazing beauty of Kauai! Our sitters showed up promptly, with bags of toys, and kept our little guy entertained the entire time. It was so great having peace of mind that he was well taken care of while we adventured on our favorite island with our older boys. Thank you! read more

My 2-star review should not be taken as a reflection of the childcare we enjoyed while on vacation. We had great caretakers for our twin toddlers. The ease with which the sitters were chosen and scheduled for us was also great. For that, we were glad to have Kauai Babysitting Company. The business management portion of our experience with Kauai Babysitting Company forced me to go "below average" on my rating. First, the cost: To me, the ease with which everything was set up for us was not, ultimately, worth the cost. Using this company was nearly cost-prohibitive for our family--not something you want to worry about while on vacation. And yet, we were in a bit of a babysitting fix, and so we went for it. There's even more sting in the cost, since there are 4-hour minimums for daytime childcare, and 3-hour mins for evening childcare. Moreover, the same price was charged, even after our children went to bed. And so, we paid a pretty penny simply to have an adult sit at our house while our children slept and we tried to drag out dinner to get our 3-hours' worth. In short, the lack of real-world considerations for traveling parents was pretty frustrating to me. Second: We had an incident in which, as I was starting to feel anxious about the cost of it all, I requested to cancel one of our upcoming sittings, and I did so well in advance of the required time frame to cancel. And yet, Michelle told me that the policy stated something about not being able to cancel if you're within 2 weeks of booking. If this is, in fact, the policy, then we would accept this, and I did, and yet I never was able to find anything about a 2-week booking window stated in the policy. Whether or not this was actually in the policy, this was a frustrating experience, and not, in my view, very respectful of the customer. (I understand the need to have a robust cancellation policy as a small business with employees. I don't fault Kauai Babysitting Company for it's policy. But the policy needs to be made clearer, and, for Pete's sake, why not add a little flexibility so your customers aren't so stressed and frustrated on their Hawaii vacations.) Finally, my own math indicated that we were overcharged for one of the sitters. I contacted Michelle, explained that my math wasn't adding up to what we were charged, and asked that she please show me her math. I attempted to contact her three times, and she never replied. In my initial dealings with her, she never hesitated to return my emails or texts when I was asking for business, but as soon as I requested clarification on a charge, she was silent. Again, I find this to be suspect business management. If you choose to go with Kauai Babysitting Company, you will likely be quite pleased by the excellent childcare provided by the sitters; however, make sure to do your homework before you book. Specifically: 1. Make sure you understand at what point you are actually agreeing to book with them. It is not very clear when the deal has actually been sealed. 2. Make sure you understand how much you will be charged, and verify what you believe the final will be while you have Michelle's attention. 3. Read their policies, and make sure you understand all of the cancellation nuances. read more

I can only say positive things about our experience with Kauai Babysitting Co! We were in Princeville with our 8 month old son and our resort suggested to use them. Maile responded to my phone message quickly and was helpful and reassuring. I felt like we were in good hands from the beginning! Patti was the babysitter that we had during our stay and we couldn't be happier. Our son took to her right away! She fed him, put him down for his nap, and played with him. I loved that she texted us with updates and pictures while we were out. We came back to a happy baby each time we left. We will use this company again when we are in Hawaii! read more

We have used Kauai babysitting several years in a row now for our sitting needs for our two kids during our annual visit to Kauai. Michelle and her team have been lifesavers. They are super responsive, caring and a joy to work with. This year we were connected with Chloe who sat for our kids. She was AMAZING. She connected with them instantly, was so fun and attentive and our kids begged to have her back. In the past, Birdie was an amazing sitter for us as well. Can't recommend their services enough. Mahalo! read more

So happy I called and booked thru Michelle! I totally clicked with the owner of this company and she set us up with an awesome babysitter for our three kids! I was so so nervous (I'm an extremely anxious human) to use a stranger but Monica was so great and our kids LOVED her! I have a 2 year old that we set up Monica to take her back to our room for her naps and a few evenings. My older kids loved her so much that they wanted to go back to the room with her to play games each time! Unheard of!! My 2 year old would scream in excitement and run to her when she got to us each day. It was incredible and she is definitely a kid whisperer. Thanks Michelle! And thank you Monica!! read more

Excellent service and care. We had a unique situation of 2 kids visiting from Norway who spoke zero English, and Michelle helped us find the perfect sitter for the job. Valerie came twice and instantly connected with the kids so easily that they were comfortable with us leaving without a fuss! She was warm, expressive, and willing to use a little Google translate as needed. ;) She also brought games and creative activities local to Hawaii which helped the kids connect further to the culture, making memories and things to take back home. Highly recommend this service and if we are ever back in the area, we will book babysitting through Michelle again. MAHALO! read more

Our first family vacation to Kauai was a success thanks to the help of Mary, our babysitter provided by Michelle! Michelle made the entire process of setting up the sitter super easy and asked excellent questions to ensure that we were assigned the best fit for our 2 year-old daughter. Mary is a gem and I can't say enough good things about how well she bonded with our daughter. My husband and I were able to enjoy some time to ourselves without worrying- what a gift! I would 100% recommend this service to anyone traveling to Kauai with little ones. read more

We as all the other parents were initially super nervous to leave our twin 19 month olds with someone we didn't know. The Westin Princeville recommended this company and I had already been reviewing their yelp reviews. We were so happy with our sitter (Andrea) she was so qualified and tons of experience!! After initial calls and texts she arrived early so we could all get aquatinted and to make sure it was a good fit. Our usually shy and timid kiddos warmed right up to her, she had the magic kid touch! We felt completely at ease leaving for our lunch date, our only regret was not booking her for more time!! Michelle, the owner, was so detailed in asking us about our family and gave us an exceptional baby sitting match. My husband, kids and I loved our experience with this company!! read more

We, like most parents, were super tentative about hiring a baby sitter in a place so far away from home. We were recommended by the hotel staff and then we double checked with Yelp. Finally got comfortable enough to make the call to schedule our baby sitting date. Ahlea was great at telling us what to expect - to make us feel more at ease, she offered to have the actual baby sitter call us just so that we could get to know her better. Our 16 month old is really attached and doesn't do well with strangers but when Robin arrived, she warmed up almost immediately. I am not sure what it was - maybe it was her energy or experience but I've never seen my daughter warm up to a stranger that fast. Everything went smooth and we received text updates throughout the time we were gone. thanks again Robin and Kauai Babysitting Co! read more

Kauai Babysitting Company was recommended to us by the Westin in Princeville. I was nervous because it was a new place and sitter for my 11 month old son and 3 1/2 year old daughter. We were able to book a sitter with only a few days notice and were contacted by our sitter a day in advance to confirm. Robyn was our sitter and my kids immediately warmed up to her. She brought a bag of games and books and my kids were so engaged they barely said goodbye to us. They spent 4.5 hours with her and still wanted to play when we came back. 2 and a half weeks later, my daughter still asks if Robyn could come home with us to play with her here. I highly recommend Kauai Babysitting Company! read more

Thanks so much to the team at Kauai Babysitting, especially to Birdie. She was professional, kind, funny, prompt, immediately set our six year old son at ease. Birdie came armed with tons of cards games and crafts while my husband and I went on a dive. Our son had a great time. Birdie took him mini golfing! What a cool treat. We're incredibly grateful to have this little time away together to do something we both love -- and feel truly relaxed knowing he's in such good hands. Thank you! Mahalo! read more

My family and I planned a boat trip however I got the day wrong and we couldn't bring our daughter due to her age. Michelle was absolutely wonderful! She stated working on trying to find a sitter right away and did everything she could to find someone. When it was clear a sitter couldn't be found last minute she stepped up and took the job herself! We could not have been more grateful and our daughter had an absolute blast! Michelle is so full of life and an amazing caregiver! I look forward to using her again! read more

Awesome experience with this sitting company! The whole process was seamless and I only wish we got a sitter for more then 1 day. Mary was wonderful with our 19 month old son, and we felt very safe and secure with this company - highly recommend!! read more

We had an amazing experience with this company. From the start of planning this vacation I was nervous as we have never had a non family caretaker other than her regular daily Babysitter. Michelle asked all the right questions that I never would have thought of when we chatted on the phone. She texted me a week or so later and said she couldn't get a sitter for our second excursion but just 20 minutes later she texted back that we lucked out and got the same sitter for 2 days in a row. Leigh was such a lifesaver and a sweet woman! Our little one cried when she left after the first sit because she wanted her to stay! I can't even explain how lucky we were to have Leigh as our babysitter, all my anxiety melted away after talking to Michelle and meeting Leigh. I highly recommend this company to anyone needing a sitter on the island! read more

We were quite disappointed with the level of service at Kauai Babysitting. My wife and I travelled to Kauai with our 20 month old son, and we wanted a long overdue night out where we could have a meal, just the two of us, at a nice restaurant. We made the reservation as soon as we got to Kauai, about a week in advance. We called around to a couple of hotels, and they recommended some babysitting services, and interestingly, none of the recommendations were for Kauai Babysitting. Yet, through a Google search we came across Kauai Babysitting and saw some stellar Yelp reviews, so we decided to give them a shot after a nice conversation we had with Michelle -- she gave us a good vibe. Michelle lined us up with "Giulia", and we were all set, or so we thought. The day of our dinner arrived, and in the morning, our little guy woke up not feeling so well. It wasn't clear whether he was sick, or whether he just had a lack of sleep, since the day before, we did a tour of the north coast, and our son missed his nap. So, to be transparent and honest, we messaged and called the assigned sitter and Michelle (the owner) letting them know that our son was not feeling 100% and to confirm the cancellation policy, although we mentioned that it could just be that he is tired, and so we would play it by ear. We received a reply back from the sitter with a worried message that if our son is sick and contagious, she would not babysit. She said that if his temperature was over 99F she would not come. She then proceeded to tell us to go to a drugstore to purchase a thermometer to see his temperature. I mean, our son wasn't that bad, and we didn't feel that going out to purchase a thermometer was all that necessary. We would never have even contemplated a sitter if he was really ill or seemed to have a significant fever. We told Michelle, and she spoke to the sitter, agreeing that she would come over and bring a thermometer. When Giulia did arrive, we immediately had a bad vibe. We felt like she didn't want to be there, and she was afraid to even interact with our son. She made us take his temperature immediately (she seemed to not want to come near him to take his temperature herself), even though we didn't know how to work her digital thermometer. At first, the readings were all over the place, because we've never used that type of thermometer. But then when we figured out how to use the thermometer, his temperature settled on about 99F. And when Giulia finally decided to take his temperature on her own, it again settled on about 99F. Our son was active and energetic -- but when our son came running up to her to give a hug and play, she was trying to pull away nervous about catching something. She seemed afraid to even touch his toys. She basically treated him like he had some disease, when he was just looking to play. She made the comment that it was flu season, her busy time was coming up and we had "just been on a plane" (even though this was 10 days ago -- and isn't this most of the clients at a babysitting company geared towards tourists visiting??). It was clear Giulia didn't want to look after our son, or if she did, she would not have treated him in a caring way. So, we ended up telling Giulia just to leave. We called Michelle and let her know, and she was very polite and sympathetic and tried to make things right. But at that point, it's really too late. We were traveling back home a couple of days later, and were set on going out for dinner on that Saturday night. In the end, we ended up taking our son out for a walk and a stroll in the town, because he was feeling fine and energetic. We were left asking ourselves why we even bothered being honest and transparent telling Michelle and the sitter that our son was feeling mildly down, because in the end, our date night was cancelled for no reason. We understood the concern if he was ill, but anyone who has a toddler knows that they are not 100% a good percentage of the time, for one reason or another. If the daycare or sitter back home cancelled every time the child was tired or had a slight cold, a parent would never have childcare. And frankly, we wonder why a sitter who was that paranoid of getting sick is even in the business of taking care of children. Although Michelle tried to make it right, the fact this company has someone like that working for them made us question their whole operation. We just can't recommend this place - if you are looking to have that one night out as busy parents, it isn't worth the risk of placing your trust in Kauai Babysitting. On another note, upon trying to write a Google review, we found it odd that you cannot write a review on Google for Kauai Babysitting?? read more

This was our first vacation traveling with our 20-month-old daughter. As other parents mentioned, we were very hesitant to leave her with a stranger but we thought it would be great to have an extra set of hands or even some time away to have dinner on our own. We had Mary come for two afternoons of the trip and my daughter loved her! We stayed close the first afternoon to make sure our daughter was going to be ok with someone she didn't know. She was really engaging and gave her complete undivided attention. The first night my daughter cried when Mary left. The second night we felt 100% comfortable and were able to have a relaxing time at the beach and an early dinner. I would definitely use this service and request Mary again, we only wish we had someone like her back home! read more

We had the pleasure of having Robyn watching our 9 month old little girl. Immediately meeting Robyn we had complete confidence in her. She sent us pictures during our excursions of their activities. It was so wonderful using this company and having complete trust that our precious girl was being taking care of :) We would use them again in a heartbeat! Thank you! read more

At the last minute we needed a babysitter for my five grandchildren ages 4-8. Michelle was on it like a flash and she asked Birdie to watch the kids for three hours. You know a great babysitter when you walk back in from dinner and all the children say "ahh, why are you home so early...dang?!" Birdie played with the children, fed them snacks and they all had a super time. Thank you to Kauai Babysitting for saving the day! Wonderful, exceptional, quality company! read more

We had such a great experience with Andrea during our recent vacation! We have three kids (5, nearly 2, and 4 mos at the time of the trip.). She was incredible and all 3 kids loved her. Our 5yo kept asking when she was coming back. Such a relief to be able to have some vacation time of my own. :) read more

We come to Kauai annually, and have used KBC twice. Today Aleah arrived right on time, and instantly my 5 year old son, and 3 year old daughter loved her. She has three kids of her own, which instilled immediate confidence. My wife and I had a date day, which is essential when traveling with kids. My kids had a wonderful day, and raved about "their babysitter". It was a win win all around. read more

I cannot express my gratitude enough for the amazing babysitter that Maile matched our family with. I have only ever left my children with family members prior to working with Maile so I was nervous about trying a service like this. However, from the second that Sydney (our sitter) walked in the door my mind was at ease and I knew it was the right choice. Sydney was incredibly kind, compassionate and loving. She was incredibly knowledgeable about caring for children and she even brought a ton of toys and a stroller with her to keep our daughter entertained. Sydney cared for our 2 year old daughter with so much love that she actually cried when it was time for Sydney to leave. I cannot recommend Maile and her wonderful team at Kauai Babysitting Co. enough. It's true... you can bring the kids on vacation and still get the alone time you need with your spouse to make it feel like you actually went on a vacation. You just need Maile's help in order to make it happen :) read more

Birdie was absolutely amazing!!!! We have a 5 month old and she is our first child and has only had grandma watch her twice. But we wanted to have some adult time in such a magical place so I did my research ahead of time. I struggled a little bit at first because they were a little pricey but after talking to Maile I knew that when it comes to our kid I rather pay more and feel confident and after our consultation Maile she already had someone in mind for us. Once we met Birdie it solidified that we went with the right company. Our daughter loved her!!! We wanted to have texts sent while we were away and Birdie sent them every hour. They went swimming together, visited a garden and just hung out. She totally went above and beyond. We plan on going back and will absolutely request Birdie again. We can't say enough positive things about her. Love her! read more

We had Birdie watch our 11 month old for two evenings when we were on Kauai. Our son loved her, and we came home each night to a peacefully sleeping baby! This was the first time he was left with someone other than a relative, so I was a bit nervous beforehand. But, once I met Birdie I knew I was leaving my son in good hands! Michelle is great too with her communication and booking prior to your sit! Definitely recommend Birdie and Kauai Babysitting Co! read more