My issue isn't with the quality of the treatment, it is the arrogance of the office management and…read moreadminstration. Mail boxes always full (day after day after day) so you can never leave a message for a call-back. Try following the links to findout about clinic hours and direction- you get sent into the ether or to wring numbers. Try and get to an operator or receptionist, you get nothing but dead air or misdirects to answering machines . Yet when you hobble over to the clinic to make an appointment, the staff is always on the phone (God knows with who) and makes you wait and the crabby receptionists treat you as if they are doing you a favour. If they are too busy and cannot accept patients or calls- leave a recorded message saying so or give an e-mail address. And a course on how to greet incoming patients with a minimum of courtesy ane respect, is long overdue. Most of us coming there are already in pain... We don't need you to add to it. Honestly: what a bunch of jerks.

The staff was friendly an they always have open appointment times but they don't do anything! The…read morelady i had would hook me up to a pulse massager set for 20 minutes, come back 30 minutes later, poke my back a bit and then charge me for a full hour! She put it on my neck once and when i told her it hurt she told me not to come back! Not impressed...

I have had the most amazing care over the years from Marjolein Groenevelt . excellent…read morepersonalized service. friendly knowledgeable and professional. I have had a multitude of injuries over the years and cannot imagine anyone else helping me heal.

Marjolein Groenevelt is a fantastic physiotherapist. Enthusiastically recommended, with gratitude,…read morefrom a knee-pain-free ex-patient... Clinic is well-run and pleasant. It has been well worth my time to go out of my way to go here, and often not at all worth it to go to physios closer to my home, unfortunately.

The University of Ottawa has a clinic where students and other patients of the clinic can get…read morefriendly service. Walk in services are available for the convenience of students, with a 30 to 2 hour wait. I was here a few times during school and it took about an hour each time. Flu shot clinics are organized, but you can also get the flu shot anytime here. The clinic also accepts patients looking for a family doctor and has an online application for this. Students can automatically have a family doctor here, as insurance is included in their tuition. Keep in mind that you will need to go for an appointment for family history etc before you can start getting regular services. The doctors and nurses are patient and friendly and obviously used to working with students.

The clinic operates smoothly thanks to a well-coordinated staff and provider team, leading to…read moreefficient appointments and a seamless patient experience. Dr. Faisal Baddar, in particular, is a highly skilled and patient professional, delivering excellent treatment outcomes as evidenced by his dedicated and successful care for patients.

I was referred to them by physio at OGH Post knee surgery. I Uber'd there for my appointment that…read moreOttawa Sports set up. after waiting they finally told me I didn't qualify for their program and I would have to pay for assessment and physio. They would not even give me a free assessment. I have been going there for 20+ years for massage and other physio. This is the treatment I received today. Nothing. I then got to pay for another Uber home. After getting nothing from Ottawa Sports. karen Genge

Satisfied customer The service at pro physiotherapy is…read moreexcellent. I personally would like to thank Cherylann and her team Gopal for their great work on my shoulder. They both are professionals, well organized and understanding. They know very well what has to be done.I highly recommand this two for anyone who really needs a help in this center. Regards, Kidist Gemchu

I last reviewed this location in 2018 with 5/5... AND IT IS STILL 5/5!…read more I cannot say enough good things about the staff here. The people at the front desk are absolutely lovely and always ready to help. They keep this location running like clockwork so you're never waiting. It's clean and tidy and quiet. The physiotherapist I see here is an absolute dream. She totally understands the finer details of how things connect and has helped me so much in healing from my injury. 100% recommend!

My visit with Athlete's care sports clinic was great. The therapist was professional and asked all…read morethe right questions. Thank you

Best service ever. Amazing staff & clinic. They have been around for 29 years & it's the best…read morePhysio I have ever seen or had.

I moved away from this physiotherapist after a couple of months because I felt like I wasn't…read morereceiving the care that I thought I needed. Most of the experiences described here https://modernsportspt.com/switch/ unfortunately match my own, especially passive treatment that is exactly the same every session and largely consists of seeing people who are not physiotherapists. While the staff is very friendly, I definitely did not get what I needed from my physiotherapy treatment here. I found that the approach was hands-off, and was never sent home with any exercise directives beyond "stretch until your leg is straight." A typical appointment would last an hour, with only 5-10 minutes with a physiotherapist where he would measure my ability to straighten and bend my leg, touch around my injured knee and ask me about my pain, and maybe help me stretch my calf if I complained about it. Never watched me walk to see if my gait was causing pain, never gave me a treatment plan with clear time frames, expected outcomes, or explained why I was receiving the prescribed treatment. I did not feel like I was set up with a "game plan" to return to sports like I wanted. I also didn't really have a homecare plan beyond ice and stretch, and was never given exercises. Even when I had ongoing calf pain, my physiotherapist asked if I was doing stretches, and I replied that I hadn't been given any stretches. He said the hospital should have given me a plan after my surgery; then what are you doing? After this I decided to switch to a more hands-on physio, where I am with a physiotherapist for the full time of my appointment, every time. I was also put off by the reaction of my physiotherapist when I told him that I was going to get an MRI, because an orthopaedic surgeon saw a fracture in my knee that often indicates an ACL injury. He basically dismissed my surgeon's opinion, said fractures can't be a sign of ACL injury, and that my surgeon was just guessing. Some quick googling and I was easily able to find that an ACL injury and fracture of the tibial spine are known to be co-morbid, just like my surgeon said. It also did turn out that my ACL was nearly completely torn, as predicted by said surgeon. The icing on the cake is that when I told the receptionist I would not like to rebook for continued physiotherapy, the physiotherapist was immediately called, and he spent more time trying to convince me to stay than he did with me during my appointment. I timed it, he literally treated me for 4 minutes.

One of the best physio clinics I have been to in Ottawa. The atmosphere, the service, and the care…read moreprovided was something that made my injury recovery process very smooth and accessible. The physiotherapists and the support staff are very knowledgeable and helpful. 5/5 experience and will be back for any future physical injury recover.

From the owner: In this professional physiotherapy practice, licensed physiotherapists are dedicated to delivering…read moreevidence-based assessments and treatments tailored to each patient's diagnosis. Our commitment to care is demonstrated through the integration of scientific evidence within the literature into our clinical practice. By identifying the correct diagnosis, we guide our patients through efficient injury-rehabilitation and enhance their overall performance. Our licensed Physiotherapists provide injury assessments, injury-specific rehab protocols, manual therapy relative to the body’s mechanics at different stages of healing, and exercise prescriptions guiding robust rehabilitation of the structure(s); such as, tendon, muscle, ligament, nerve, and bone. Schedule Your Appointment Today!

I made an appointment back in the Spring of 2015 at the Kent St location since it's close to my…read morework and I was experiencing foot pain (that I was assuming was plantar fasciitis). I found the person answering the phone (to set up the appointment) to be not very polite nor client-service oriented. It felt like my call was an inconvenience. When I got to the appointment, I found the person there to be also lacking in client service basics. I did most of the talking and asking questions, to which I received not very helpful nor complete answers. He did the assessment using the mat on the floor, showed me the computerized imaging on the screen, then told me about their deal on orthotics. He seemed surprised that I didn't order some right away. I left with a card so I could look at the footwear selection online (Footmaxx). I was not impressed with my experience, but the deal sounded good and I liked the look of the sandals available, so I called back to place an order. The person on the phone could find no record of my 'file' but took down my info and order information to look into it and get back to me and I never heard from them again. :/ NOT impressed and would definitely not recommend them to anyone. I've since taken my business to another clinic that has been super helpful and client service-oriented. I gather this is a fairly competitive market to take advantage of people with benefits coverage for orthotics, so no need to support a company that has such poor client service standards.

From the owner: The Ottawa Foot clinic uses the Footmaxx technology when it evaluates the biomechanics of feet…read more Footmaxx was established by the Podiatrist and author of ''The Foot Doctor'' Glenn Copeland. If you suffer from foot pains, Heel pains or ankle pains you would benefit from a gait evaluation to determine the cause or causes of your pain. It is proven that the Over Pronation can be the cause of many problems. Footmaxx Laboratory elaborated a high end technology tool that allows to precisely and scientifically determine the causes of pain that a regular exam cannot find. This tool evaluates patients' gaits 3cm/sec to be able to compare it to the curve of a normal person's gate to correct the discrepancies.

Really friendly staff well experience and well trained. I really enjoy the experience though, and…read moreyou don't have any problems.

this is a drive threw clinic, they will pass you as fast as they can because the physio is taking…read morecare of 5 other patients at the same time. the physio won't really listen to you carefully and hands on therapy is none, mostly only use TENS machine and suction cups. came in with just a little knee problem and after 2 session the physio f***k up my knee and my calve even more. now i have to take work off, for how long, i don't know. the pro physio clinic are not professional, even though they have a license to practice physio. you would rather pay more than a $100.00 per session and get a real physio that will do hands on with you and will give you specific exercise for your needs. beware a positive reviews, those patients probably only have minor issues that were not specific and were cure easily by simple physiotherapy.

Dr. Orbay's Bowen Treatment saved me!…read more In my early teens, I started having major jaw pain that also resulted in headaches. After much consultations and various treatments (e.g. shot of cortisone, polishing my tooth to try to have a better alignment when I chewed, removal of wisdom teeth), my mom and I gave up.  I decided to live with the pain. However, a few years later, I had enough of that constant pain and started searching for other options. I tried other approaches, such as physiotherapy for quite a long time, which did alleviate a tiny bit of the pain. Then, a friend said why not try naturopathy? I didn't believe in that kind of approach but thought I didn't have much to lose trying...this is when I called Dr. Orbay's clinic for an appointment. Dr. Orbay really listened to me, treated me with respect and proposed trying a Bowen Treatment so that my body would be reminded how to properly move my jaw.  I must confess that I didn't believe at that point that making one repeated simple movement on my back would fix my problem. After a handful treatments, well, it worked! No more pain. I was so happy and thankful, and it didn't even hurt. Actually, it was more like going for a short massage! I got to lay down on my stomach and relax... After a few years, some of the pain came back and I did not hesitate to call Dr. Orbay. After one-two additional Bowen Treatment, the pain stopped and it has since then. I recommend Dr. Orbay as well as his Bowen Treatment! Josée Lanctôt

From the owner: 17 years of practice addressing complex chronic conditions and acute medical conditions naturally…read more Licensed in Ontario and U.S. Women's Health Men's Health Pediatrics Geriatrics Clinical Nutrition Allergy & Asthma Hormonal Conditions Heart Disease Diabetes Cancer Botanical Medicine Homeopathy & Biotherapeutic Drainage Acupuncture and Traditional Chinese Medicine Pre & Post Surgery Supplementation Hydrotherapy Laboratory Services Bowen Smoking Cessation