Head new soles put in my shoes. Done quickly with good quality Vibram replacements. ($49)read more

We had a pair of shoes that belonged to my husband, who passed away from cancer. My son wanted to…read morewear them to honor his father. He wore them to a wedding at the end of August, and we noticed that the leather was deteriorating. He wanted to wear them to his brother's wedding, so instead of replacing them (for much less $$), we paid them $280 to "fix" them. They replaced the leather tongue, but all of the stitching around it disintegrated. They are no longer wearable. They NEVER mentioned that the shoes could potentially look a lot worse if they replaced the tongue. When we went in and asked about this, both Joe and Krikor we very defensive and said there was nothing that they could do. They said that when they restitched them, the material fell apart. Why not warn us this could happen? At least we could have made an educated decision as to how to move forward. Joe even admitted that he did not disclose that there was even a chance the repair wouldn't come out well. He said my son asked him to fix them, so he did. We are not shoe repair "experts", so we had no way of knowing that this was a possibility. They refused to work with us. Their registered trade name (DBA) is Expert Shoe and Luggage Repair, and Krikor is the registered agent.

I needed to be fitted for a new custom fitted ankle brace. I called Gouterman Orthotics, which I…read morehad used before, and got their answering machine message saying they have retired and recommending Medical Center Orthotics and Prosthetics. The office is in an easy to get to location with plenty of parking. On arriving we were given some papers to fill out and after a short wait I was called in to a large procedure room. The receptionist offered me a cup of coffee and asked if I'd like my husband to wait with me. I was happy to have the company. Soon after my orthodist, Eugene, came in and introduced himself. He asked me a number of questions and did a brief exam of my food and brace before doing the casting. He was very nice and easily answered my questions. All of the staff were pleasant and efficient and the facility was large, clean and well equipped. If in need of orthotic or prosthetic care I highly recommend Medical Center Orthotics and Prosthetics.

They are very professional as well as a comfortable atmosphere. They have helped repair my AFO…read morebrace as needed.

I arrived with my 96 year old Mom for an appointment that had been scheduled 3 months prior. They…read morehad no record of the appointment but initially said they would try to "squeeze" in the appointment but they were fully booked and it would be a long wait. We produced the appointment card but they still would not honor the appointment.

Excellent podiatrist who took great care in treating my neuropathy issue. Her office staff is great…read moretoo!

Dr. Robles-Sherman is the most thorough podiatrist I've been to. She explained why my calves are so…read moretight - high arches make it difficult to touch the floor with straight legs. She also fit me with the best orthotics I've ever had! It's great that the practice takes all kinds of insurance plans. My visit and orthotics were completely covered! I highly recommend Dr. Robles-Sherman

I've had really good experiences seeing Dr. Vieweger. They take time to listen to you and give…read moregood care. The cortisone injections I received have been really well done and effective. It's not hard to get appointments, but recently they have been running 30-45 minutes behind on a regular basis. The exam rooms also could use a very thorough cleaning. The front desk staff are nice, but I've found it hard to get someone on the phone and questions submitted to the portal go unanswered. It's hard to wrangle answers basic billing and insurance questions. All in all, a solid choice that comes with flaws.

WORST OFFICE ADMINISTRATION I HAVE EXPERIENCED - stay away, far away! I called and was told to call…read moreback and press a different button on the automated menu for new patients (couldn't xfer me). Got to new patient line after calling back, and the "new patient" receptionist (Sheila) couldn't even articulate what my appt. was being scheduled for (just a new patient appt.) I took a risk and explained a very personal medical condition and interlinkages to my feet, so I really needed to understand what the Dr. would see me for and again I got "new patient appt." I started to ask for alternate help when she just hung up...like hung up on me. I called back, got the initial surly individual who couldn't xfer me to the very siloed "new patient" line, and asked for the practice manager. She put me on hold for 5 min., came back and said they weren't there, so I asked for their email, and after another 5 min. on hold, I was told they "aren't allowed to give out practice manager's business email." That's 20 min. I'm never getting back and the worst medical office administration I have experienced in the DMV. Go somewhere else, the front of the house patient care says a lot.

Dr. Siram is an outstanding orthopedic surgeon. During my initial consultation he reviewed my…read moremedical records and discussed treatment options. His imaging diagnosis convinced me of the importance to move forward with hip replacement surgery. Summit Orthopedics works closely with Sibley Hospital so I was able to schedule a Monday morning surgery and overnight stay at the hospital. The Nurse Navigator Supervisor at Sibley provided information on Pre-Op procedures and an appointment with Sarah, Summit's Nurse Practitioner, involved a review of the surgical procedures and the list of medications with a review of frequency. Dr. Siram brought together a great surgical team comprised of the Sibley Hospital Orthopedic doctors and nursing staff and an anaesthesiologist. The first nurse assigned to my post-Op care placed top priority on Pain Control and coordinated a meeting with In-House PT/OT Team to review and practice the Post-Operative exercises. I completed 2 weeks of In-Home physical therapy with Potomac Home Health Care, affiliated with Johns Hopkins and Sibley. The PT specialist was exceptional: checked vitals; reviewed my medications; provided a home exercise plan that helped me to begin walking with and without a cane, before starting In Office Post-Op PT. I would strongly recommend the Dr. Siram | Sibley Orthopedic Team.

Dr Siram is a gifted doctor. I had experience with him when he was an orthopedic resident. I had…read moreTKA with him 8 months ago at Sibley Hospital. Very good experience. My problem is aftercare. It has been about 8 months and I was doing great until 2 days ago. I started having pain in the back of my knee and calf. I started taking aspirin to help if it was a clot. The office will not give an appointment until mid October and today is September 10. I will utilize urgent care or go to the ER if it persists. I am concerned about infection. They transferring my telephone call to a different department. I said what seeing his PA but apparently you can't do that. I recommend the surgeon but not the follow up. Ps my primary doctor will fit me in tomorrow unlike my surgeon's office.

I've visited the office twice - once for a consultation to discuss some pain in my left foot, and…read moreagain to deal with an ingrown toenail on my right foot. Both times the front-office staff were friendly and answered my questions, and were very understanding that I was a couple of minutes later than planned as I couldn't find the right office! (It's on the lowest level of the building). It turns out that the parking is really convenient - there is a garage directly opposite the building, and if you go in through the building door, the office is just there on the left. I saw Dr Ross both times, and he is absolutely in the right profession. He was calm, friendly, fully explained the problems with my feet and the procedures to deal with them, and reassured me (I was really nervous about getting my toenail seen to). His assistant was also really friendly and professional, and made me feel at ease. I am not sure why there are so many negative reviews - my experiences were great, and I will definitely go back if my feet cause me problems again.

We saw Dr. Michael Matthews for orthotics and made it very clear that due to past orthotics being…read moreto flat and collapsing very quickly, that we needed a higher and stronger arch support. Dr. Matthews agreed, but when we received the orthotics they were identical to the previous one, with no arch support. We also purchased the athletic shoes that Dr. Matthews suggested and found that the orthotics were too short so that they slide around in the shoe. The office requires that no one other than the patient can pick up the orthotics, which means taking time away from work to do so. And in the end, no one at the office is capable of determining if the orthotics are a good fit, so it becomes a colossal waste of time. The Dr. is not there to check the fit. Then you need to make another appointment with the Dr to change the prescription of the orthotics and the saga continues. Endless time back and forth and office staff that are not at all helpful.

My New Patient visit with Dr. Firestone went well, as his hospitable demeanor & skilled insight was…read morevery beneficial. Specifically pertaining to a previous procedure I had to the present art of technique & care. Dr. Firestone's comfortable patient care mannerism, to his wealth of knowledge & experience impelled me to move forward with my services. For one of my two lesser procedures, Dr. Firestone stated he could probably take care of same day. I opted to make an appointment, yet appreciate him being proactive. *State of the art X-Ray machine *Quick follow up from the Surgical Coordinator *This location is right across the street from Sak's, a block away from the Friendship Heights Metro Station - Red Line. A kind thank you to the front office & medical staff as they effortlessly contribute to providing an essential & caring environment.

I rarely write reviews but have been so pleased with the excellent treatment that Dr. Lee…read moreFirestone has provided that I am motivated to share my outstanding experiences with others. I initially saw him for orthotics. Dr Firestone was tireless in making sure that the orthotics were exactly right and called the manufacturer numerous times to have them modified until they were right for my foot. I also saw him for a painful toe. His treatment quickly and gently resolved the problem. Most recently a neuroma was causing pain and hindering my ability to take the long walks that I love. After carefully examining my foot and my orthotic Dr Firestone felt that a modification to my orthotic would help resolve the problem. Dr Firestone personally sent a picture to the orthotic manufacturer detailing exactly what he wanted done. He will contact me when they are ready. I know from my previous experience with him that he will not be satisfied until " he makes it right for me." Dr Firestone' s expertise, empathy and tireless pursuit of finding the best treatment for my foot problems has earned my kudos and deepest thanks!

Doctor Bearden is an absolute pro!The exercises he gave me instantly helped to relieve a…read morechronically tight left shoulder and forearm. Highly recommend.

The physical therapy I have been receiving is sound care, but the customer service needs…read moreimprovement. The physical therapists always act very kind on the phone when I had to reschedule 3-4 appointments since I am unable to drive a car due to my injuries and needed to find a ride to the location. Then when I arrived for an appointment one day, the physical therapist wasted 15 minutes of my 50 minute appointment blindsiding me with a demand: I adhere to a new cancellation policy of 1 week or more (versus the standard 48 hours). I refused, and eventually my appointment was able to begin. Despite losing a quarter of my session, I was not given extra time at the end, of course. The Schedule must be held sacrosanct! Later that day, I was called by Dr. Cohen to set up a new way of scheduling appointments on Mondays the week of. This was a fair workaround, but I was treated quite unfairly during that interaction; if I hadn't made a stink, I could tell they would have bullied me into unfair terms of service. I think the customer service (particularly Dr. Cody's) could be improved.

I have been with Nova Care for several years and most locations. I have a torn rotator cuff and…read morehave worked on it for several years with much success. The pt started out good but made me feel uncomfortable when she was asking when would I be going back to the the orthopedic to get more imaging. I didn't know that was her decision. I'm now at another location and the young pt couldn't be nicer.

After trying three different physical therapy practices in the friendship heights/chevy chase…read moreneighborhood, I was ready to give up. Two of the PT practices were medical factories, processing dozens of people at a time with one-size-fits-all exercises, regardless of the underlying problem. The third PT practice seemed better because it was small, but the "doctor" I saw was a charlatan with and a crook. I was ready to give up on physical therapy, but was persuaded, by my orthopedist and friends, to try again. This time I was recommended to Nova Care, a national firm with an office in friendship heights, and what a difference! This company has the highest ethical and medical standards, with an extremely professional and skilled staff. There are generally two therapists on duty at a time, seeing no more than three or four patients, so that the patient receives close attention at all times. Exercises are focused on the problems presented, and easily changed to reflect the patient's level of tolerance and needs. I can't believe how much better this company is than others in the field. Barri Schnall, my current therapist, is amazing, both in her focus on current problems (spinal stenosis, affecting both shoulder and hip) and interest in other problems that turn out to be related.