Dr Call is a terrific doctor. She is affiliated with Carillon Med…read more She is very smart, takes the time to really listen to you and no questions are "stupid". Actually we are making her the GP for the entire family. I had previously gone to the NRV Clinic and will never go there again. Dr Call had bloodwork done and now I need to see specialists because the clinic was supposed to monitor my bloodwork because of the medication I'm on and they never did. Dr found out what was wrong and explained it to me in simple everyday language. The staff there are very friendly, professional and take the time to talk to you and me you feel like you are the most important person there.

I called in for an appointment , was lucky to get one the same day. I go to the facility where they…read moreare still full covid precautions, unlike a lot of your other practices where they allow their patients to come in and set and wait.. instead you have to call the number on the sign out front and call multiple times until someone picks up , then you are able to tell them your there to check in etc. After checking in yesterday I was treated like a complete covid case. Although I wasn't there for respitory symptoms , flu like symtoms, fever etc. I was there because my blood pressure has been on the lower side and when it drops it makes me dizzy , which is a common symtom with hypotension . However, when the nurse called to take me back I was told I needed to come through a door that was to the side of the building ( Which is used for anyone who screens positive for covid..) I Asked why I had to come through a different door other then the front and was told that it was protocol for the possibility of me having it, I explained I don't have covid symtoms that I have low blood pressure which is causing dizzy spells and so then the nurse proceeded to say I could meet her up front for a mask and come through the front door directly to my room. Which I was taken to a room that had the machine running and you could barely hear anything for as loud as the air machine is.As soon as I walked from my car to inside I was taken right back to get weighed and then to the room and immediatly sat down with a BP cuff on my arm. In which my BP at that time was okay and I explained that when it wasn't I would get dizzy and then check it and it would be extremly low , however apparently that didn't matter. I saw Dr. Grube who is not my normal doctor , but it's so hard to get in with your PCP at this practice that I just took the first appointment they threw at me because I felt like I needed to be seen immediatly, and didn't want to land in the Emergency Department. Dr. Grube came in with a grimace on his face and was immediatly short with me. He had to speak very loudly due to the machine running and the multiple masks he had on his face , however his voice was very stern and irritated. He acted like I had the plague , which I was just there for my blood pressure issues and dizziness as I have previously stated. I gave him my paper of my blood pressures I had been monitoring since the 23rd when it started and he looked it over and said he didn't see any to bad that there was a few lower ones but nothing to worrysom. Mind you , with my condition ( I will not explain further on here ) These blood pressures are concerning and a 90/38 bp is not healthy by no means. I explained that I would feel light headed/dizzy and then check my Blood pressure and it would be low. I would monitor it after that and it would only go up to 104/60 being the highest and my normal bloodpressure is much higher and this was weird for me . He mentioned that he wanted to rule out "Covid & RSV"... I never declined a test however, I did say "not everything is covid". In which his response was if i wanted to be treated he had to find out what it was to do so. I said okay. He then began to scroll through my chart and throw out random tests/procedures/appointments / and my chart conversations I had had in the past or with other doctors asking me what they said, or why I had this and that, and I could barely hear him over the machine and his masks so I kept having to ask him to repeat or I wouldn't understand what he was saying. He seemed irritated because I would ask him to repeat himself then he just says I'm going to do an EKG Heart tracing and gets up and walks out fully garbed still in his gown and gloves (PPE) which should have been disposed of before he exited my room. His nurse comes in does the EKG and he returns in and tells me its normal but said he could send me to a cardioligist anyways if I wanted. I said theres no need for that . He then says all he can do is lab work and shows me to the lab, where he is in the hall garbed in the ppe then he walks away. I go to the lab get labs drawn and then get my papers from the front desk where I see lab tests that were marked as done today for covid, rsv, and flu - which he didnt perform and my diagnosis was a Upper respitory infection and hypotension which I recieved no treatment for either. I called in this morning to talk to the office manager in the office which didn't seem to care. I explained to her that Dr. Grube was hateful and seemed irritated, I also explained to her that he said he performed tests that he didn't and I explained that he diagnosed me with a URI and hypotension with no treatment. If you need to see a doctor its hard to get in with Giles family practice and when you do get in this is the treatment you get.

An amazing doctor that listens to her patients, thoroughly reviews everything with them including…read morenext steps for whatever type of treatment and makes you feel at home during your appointment. My family and I couldn't ask for a better doctor! Thanks Kari!

Dr Andrews treats you like a person, he is old fashioned you wont find a bunch of computers in hie…read moreexam rooms. I think that's a plus, I have been to others doctors that spent all their time looking at the computer monitor not me. He always has a joke, sometimes they are a little corny but they still make you laugh. I recommend this place if you live int eh Fincastle area.

I have gone to Andrews all my life. He is great at making the patient feel comfortable and always…read moretells a joke. But is very serious about treating the illness or injury. I'd recommend him for sure!

I've been going to Carilion Clinic in Dublin for several years and have always liked all their…read moredoctors and staff. I especially like Dr. Fairbanks as he is very knowledgeable and he'll tell it to you straight, without any BS. I would highly recommend them.

I have a very negative experience with. Dr Fairbanks DO. I was becoming a very brittle Diabetic…read moreand having trouble controlling my glucose. I reached out to get medical guidence and apparently this didnt sit well with him. His PA took over and has been very understanding.

I have always gotten the best of care with the best medical advice, referrals and treatment. My…read morehusband practiced Internal Medicine in Fairfax VA. for more than 40 years and also went to Dr. Fairbanks for treatment. He felt very confident in the treatment he received. Julia Koehler