I am loving my new Crown. They are an amazing, people-first dealer. I have encountered a lot of…read morecoast residents who feel the same. They have gone above and beyond with personal, customer-centric service and I would definitely buy from them again.

I have been a customer with Kim's for 25 years and I have never been treated the way I was treated…read morethis week. I brought my truck out to be fixed the Uconnect was not working properly so I drop it off 2 weeks ago.They told me they would called to tell me the update on it they never called me when I wanted to know what was going on with my truck I had to call ever time. I talked the manager over the service department his name was David and he told he would let me know what was going on and when he said anything I could counted on it well guess what i never heard from him again. I talked to a guy named Caleb and my husband talked to him and he said he would call us with updates and let us know when the truck was ready and he never called. I talked to a lady in that department Friday she told me the part for my truck came in that morning and when they got it fixed they would called me that it should be ready Tuesday. My husband called twice Tuesday and left messages for Caleb to call him and he never called. So Wednesday morning I called and I got that lady again and she went to see if my truck was ready and she came back to the phone and said yes it's ready I asked her I thought somebody was going to call me when it was ready I told her I have not heard from anybody out there when I wanted to know something about my vehicle I had to call she said she was sorry I told her that's all I hear is I'm sorry if you were sorry you would take care of your customer better than that. So I go yesterday afternoon to pick my truck up when we get there they guy that was there his name was David a different David not the manager. He printed off the paperwork for us and telling us what was done then he said that they did a oil change on my truck and I asked him why they did that they didn't ask me or my husband to do that and we didn't authorize them to and they wanted me to pay for it I told him no I did asked for them to do that and I was not going to pay for it. So he called somebody and told them I didn't approve them to do my oil changed the person he was talking to told him that it was approved to do it so I ask him who approved it you didn't call me or my husband so who did you talk to he couldn't answer that. So he said that i owed them 100.00 dollars I said for what he said that's your deductible on the warranty we had so I paid it but the way I see it for all the aggravates I went through with them I should've had to paid anything because they didn't do what the said they would. Since they moved to this new location the service department sucks. They do not take care of the customers. I was going to buy my son a truck from them but since all this happened I just may not I will go to Hattiesburg. If I could talk to Kim and tell her what was going on I know she would take care of it. I have always dealt with her when I got all 5 vehicles from here.

Took our older RAV4 here for some brakes, with a bit of a tricky job because of prior issues. The…read moreguys did a fantastic job. Great communication and work. Job was done in just a couple of days. Very appreciative of their service and will be back!

Thomas is top notch! We were traveling through the area on a tight schedule. I texted him on…read moreSunday, not necessarily expecting him to reply. I asked for a last minute wash of our travel trailer the next day. Remarkably, he was pretty quick to reply and followed up with a call asking for more info. Thankfully he was able to squeeze us in and arrived promptly (early in fact) to get started washing our rig. He even brought his own water. He did a great job and was extremely reasonably priced! He even added tire treatment and a bug resistant spray to the front of the trailer. Bonus was that he's a super nice guy.

Great place and reasonably priced. Jam up mechanics. They…read moreare honest too because there were times they told me my car didn't need something that some places would put it on. I've been scammed by other places so am staying here.

Quoted a price for service and when I went to pick up vehicle price was almost double. Had no…read morechoice but to pay bill Very bad practices Next time I will go elsewhere. I would not recommend this business

I've had two vehicles for them to wash, detail, and wax. I was very pleased with their customer…read moreservice. They did an excellent job. I highly recommend them and plan to return again.

Excellent service. Lower ball joint broke on my Nissan Versa. They replaced both lower control arms…read more(with new ball joints) and the trans-axle on the affected side. Got me back on the road in one day. They even referred me for a tow to get the car from my home to their shop and included the tow fee in my repair bill. They made it all easy and "seamless". I highly recommend them.

Great people. Very pleased with my experience . we will be using this company againread more

I rolled in around 4:30 on a Friday to get a tire put on a rim. They didn't fuss a bit about how…read morelate it was, just answered my questions about price and took care of it within ten minutes. It was a fair price and it looks like a good tire. The two gentlemen working were cordial and we had a pleasant conversation. I'll be going back next time I need tires. Highly recommended.

Blew a tire on Highway 59. Long story short, finally made it to Cooksey Tire Service. Called…read morebeforehand, Greta response over the phone and even Everett service in person. Super fast repair and we were back on the rod. Great company! Would highly recommend.