Was in the city from out of town with our dogs and our pup ran out of allergy medication and kept…read morelicking his paw. We called and luckily there was a canceled appointment the next day and they fit us in. Their covid19 protocol was standard for vets these days. We got there, parked and called them, and they brought out paperwork since we are a new patient. Came back out and grabbed our pup. The vet called me not too long after and had a pretty detailed conversation about all the issues she saw and helped do an ear flush for the infection, added extra allergy meds due to inflammation, and recommended antibiotics. Then they brought our baby back out. The cashier called to check us out and we paid over the phone. Then they brought our receipt and meds out. Overall, easy, professional and good experience. Highly recommend whether you live in the area or are traveling with your pup from out of town.

My previous vet treated my puppy like a horrible animal because of her breed. Dr Racheal and…read moreeveryone has given my dog nothing but love and it shows. She is excited to go get treats and see all the friendly faces. Our last visit had whole new staff up front. Completely different experience. My dog had to be muzzled and dragged to the back. She was so scared that there was a trail of pee all the way back. She will never willingly go back there. So sad. It used to be a great place that greeted my dog with a smile, pets, and treats. Its not the same any more.

Where to start... Ohh the Owner called me personally after reviewing my dogs forensic files stating…read morehe "seen that there was a lot of lack of communication and that my dog could possibly of lived but instead his staff team Dr. Oliver and Dr. Fritz performed surgery on my dogs ear and didn't take any steps before during or after her surgery to protect her kidneys which I told them several times to make sure... she had to be put down due to kidney failure from lack of them taking care of her. Certified Vets? They treat your animal like it's there own? Yall would of caused kidney damage to your own animals knowing about the kidneys and still making her suffer threw surgery and the 3 days back to back i brought her in after the surgery? Highly unprofessional even with the owner admitting to the fault of my dogs death that his team failed.​

I have been taking my pets there for over 35 years. I have had to put down a few pets there, and…read moreI'm pleased with the staff's compassion. I call when I have an emergency, and they always see me that day. I also had a dog with heartworms, and in a few days, Sam improved and fully recovered. Yes, sometimes I have had to wait past my appointment. Just understand that Pets can and will not cooperate, which puts them behind, and then you have a pet that has to be trained as well as yours; it gets worse. Great job

Very good physicians and staff. Compassionate care. Attentive to concerns. Listen to pet owners…read morethoughts and feelings.

I used to think this was a great vet. But I was wrong. A doctor at this vet has lied and said he…read morewas told I was going to sue them because I was not happy with a previous appointment. Lie. I called to make an appointment this morning and was told I couldn't because of this. Why would I be calling to make an appointment if I was that unhappy? That makes no sense. I asked to speak to the doctor, that the receptionist JUST spoke with, and was told he was busy with surgery. So whoever's pet had a surgery at about 10:15 am on March 18th 2025, it was interrupted for the receptionist to ask him a question. This vet seems very unprofessional and disrespectful. EDIT: Looks like I'm not the only one that has had an issue like this!!! DO NOT GO TO THIS VET!!!!

Dr Tenbroek and the staff have been amazing. I got very fortunate in finding a place that operates…read moreout of compassion and kindness. Dr Tenbroek is intelligent, warm and passionate about her career as a Veterinarian. She found out what was truly wrong with my fur baby in only minutes after 5 years of searching for answers. Her kindness is still with me helping me to get through such a devastating loss~

This place has been taking care of my dog since her birth, for the last 8 years. The staff and…read moredoctors are professional, pleasant, and efficient.

Felice and Jill got us in for an emergency cut. I am happy that they rectified the situation and…read morechanged the rating to reflect that.

Nothing but problems with this place…read more My first incident with this place was when my dog had to go to the animal hospital in Kalamazoo and have surgery on his paw. I was supposed to go into my regular vet (the VCA Marshall) every week to get it re-wrapped and the splint repositioned. Every single time I did this, I had to go to the animal hospital in Kalamazoo within hours, because the VCA vet had positioned it incorrectly and caused my pup severe discomfort. Even after talking to the surgeon from the actual animal hospital over the phone to make sure he got it correctly, he still was incompetent. My most recent interaction was that my dog had surgery at the VCA vet and while I was at work, the vet called I was unable to leave the meeting in time to answer the call. I called back to the reception and she put me on hold. After waiting for so long, I called back and was then put on hold again. Finally someone answered the phone and could not tell me who called, the status of his surgery, or when I could come pick him up. I was very frustrated and told the receptionist that they were wasting my time by putting me on hold multiple times, and not having any information. Common sense would have been to see which vet was performing the surgery and see if they were out of surgery. In my opinion, that is common sense. So I was then told that they had no information and that they would call me back as soon as they found out. I did not ever receive a call. Three hours later I showed up to pick up my dog and he was not ready so I had to wait another hour to pick him up. The vet did leave a message. However, I explained to the receptionist that I was in a meeting and I did not get very good service. Therefore, I did not have a voicemail come through at this point. In the voicemail, the vet said to call the reception and have them send my call to him to talk to me. How is this possible when they have no idea what was going on? When I went in days later to get my dogs, tail re-bandaged, the vet decided he was going to argue with me about what had happened. I then told him that I will not argue about the situation. Because I have had such a horrible interactions with every single one of these people I am at my breaking point, and I will not ever take my animals to this vet again. Even the vet at the animal hospital said the VCA is incompetent and has no clue what they are doing and told me not to go back. I should have listened. I would also like to add that had the vet at the VCA (Dr. Randy) not argued with me about the situation I would not be writing this review. But because he decided he was going to argue with me I decided I had to. Don't ever argue with a customer after they've had a bad experience. Especially in a situation where you said yourself "I wasn't there so I don't know".

The best vet you could possibly find. Wouldn't trust anyone else with my pets. Very personable,…read morehonest, and caring. Would rate them higher than 5 stars if possible. Every other vet in the area quoted me twice as much but Dr. Ben worked with me to figure out an affordable solution.

From the owner: Veterinary Medicine, Surgery, Dentistry and Acupunctureread more

Amazing staff that are super helpful in finding what you need. I honestly do all the shopping for…read moremy dogs only here.

We love our local Pet Supplies Plus! And the new renovated parking lot makes life for handicapped…read moreeasier! The handicap spots are literally right by the entrance door that automatically opens! Makes it easy for people with pets, people with strollers, and handicapped as well! Great deals on all your pets' needs!

They often don't answer their phone. They have erratic hours. They closed completely for two weeks…read morein July 2025 when I needed to have a prescription refilled. Also, since going to a new vet I've realized they're relatively more expensive

Not a great experience and decided to move my dog to another vet. I asked for an RX so I could get…read morethe drugs they were providing cheaper online. They would do that but the script would cost $20. Other questions about money and service seem to be a theme. Not impressed.

Dr Borders is a long time practicing vet in this area who "retired" and now offers visiting vet…read moreservices. We unfortunately needed his services for our beloved German shepherd, Shadow, who was almost 14 years old, and had finally reached a point where his health had failed him. Dr. Borders came to our home and was so kind and compassionate! We were able to move our Shadow into his own yard beneath a shady tree, surrounded by his family, as Dr. Borders helped him cross over. Dr. Borders then took him for cremation, and even brought the remains back to our home in a lovely box about a week later. This was done at a cost the same or even somewhat less than if we had gone through our regular vet! AND, due to Covid19 restrictions, we were told most vets are not even letting families be present when their pets are euthanized in the clinics! That would have been an almost unbearable situation for us! We cannot praise Dr. Borders enough, and would give him 10 stars if we could!

This "Vet" harms cats! He believes they should be declawed to stop any "scratches" and, he will…read moreremove teeth of helpless kitties so no one can get "bit". He actually believes that this is right! DON'T go to this so-called vet.