I had my Kia Soul in for an oil change and asked them to check on the battery which had recently died. They advised that they would need extra time to run a test on the battery. I was having an off day, not feeling well & asked that they just let me go and I would deal with the battery later. Mitch, my service technician called in Brad, the service manager and between the two of them, they calmed me down, offered me a ride home, tested and replaced the battery and due to my health issues, had the car delivered home to me a few hours later. They were professional, kind and went above and beyond to make my experience a good one. read more

Untruthful. Typical car salesman stereotype. Had an awful experience last time I was here for a recall notice which was supposed to be free. Extra service was added and was never notified of the price. Over $400 down the drain. Never buying a Kia again. read more

The good: a friend caring for my Kia Niro EV while I was traveling let me know the car was showing some electrical issue messages and not starting. I had the car brought into the Karp service department and they responded quickly to confirm my suspicion that it needed a new 12V battery. They replaced the battery for $200, about what I expected. The folks I dealt with a Karp were extremely pleasant to work with and kept in constant communication, which was much appreciated since I am not from this area. The painful: the service charge to install the battery was $300, which is roughly 5 times what my usual dealer charges for the same installation. I am grateful for the rapid turnaround and repair. But still feeling the pain from this excessive cost. read more

I had a shockingly positive experience with the service department who went out of their way to make sure either my car was ready or I had a loaner to use on very short notice. read more

The Service Department does not answer their phone. The automated system prompts you to leave a message, but no one calls you back. I also tried their website. I provided detailed information about my issues on the chat and was told the service department would contact me. Over a week has now passed. I reached out twice by chat and twice by phone. But still no response. No email, no text and no phone call. Still waiting. read more

UPDATE: After seeing my review, Brad the manager reached out to get a full picture of what happened. He heard me out, told me he was going to look into things on his end and get back to me. He did as he said very quickly, offering to pick up my car, provide me with a loaner car, and take care of the required repairs, at no cost to me. I didn't require the loaner, but given my schedule did take him up on picking up my car. The repairs were done the next day and Brad called to let me know he would drop off my car or I could pick it up. I didn't feel right about not paying anything because I have a warranty contract and a $200 deductible, and right is right. When I told Brad that he said if I insisted on paying the deductible he insisted on detailing the car. Pickup was easy, and Brad definitely made the situation right. ------ I purchased my vehicle less than a year ago, with an extended warranty. When I needed an oil change and my tire pressure sensor light went on at around the same time, I brought my car to the repair shop, as I purchased my car here. The oil change was complete, but I was told they couldn't do the tire pressure job, so I needed to take it to a certified ford dealer. No problem. After diagnosis, I was told I needed 4 new tires pressure sensors and was given an estimate of $700. Confused because I owned my car for less than a year, and it was under warranty, I called Karp service center and was told to bring the car back so they could do their own diagnostic. I brought the car to them on a Thursday night for a Friday appointment and told them what I was told the issue was. I was called on Friday and told they needed more time. On Saturday I was told they needed more time but they were confident I was wrong about needing 4 tire pressure sensors, and asked me to approve a $250 diagnostic fee. I did. On Saturday I was called and told they needed until Monday. Ultimately we get to Thursday where I did in fact need 4 tire pressure sensors and after the warranty kicks in, my out of pocket cost would be $696. Shocked because my out of pocket cost at another location without a warranty kicking any money in was $700, I told them not to do the job so I can follow up with the warranty company. Long story long, in speaking with my warranty company, my out of pocket expenses were so high because Karp was jacking up the prices and I was absorbing additional costs above and beyond what the warranty company was covering. They covered MSRP prices for parts at approx. $85 (x4). I went online and looked up prices of the parts I needed. I could purchase them for approx. $85. Karp was charging me $133 per part. That's $200 out of pocket, from me. There was some confusion about how much labor was put in for vs how much I was charged for. 2.2 hrs at $250/hr on my itemized bill. 1 hour when I spoke to the warranty company reviewing the itemized bill. Another $250 out of pocket from me? When I questioned it via email, to have answers in writing, I was never given a response. I'm not saying they'll cheat you, but if the warranty company suggests looking into it, maybe you should believe them. I am going to now make every effort to amend my contract so I never have to come here again for repairs, or get a prorated refund on the remaining months of the 72 months I have, since my car is paid in full and everyone has all their money. I feel taken advantage of, deceived, and disgusted. They had fixed one sensor to make sure it was the right problem they were solving before continuing the work. The problem I told them it was nearly a week earlier, let's not forget, that they repeatedly told me I was wrong about. When I didn't approve the job, the resolution we came to was that they undid the work they had done, and I'd pick up my car in the same condition I brought it to them. If my out of pocket expenses are going to be $700, I'll spend my money with honest people. read more

Please be wary with this dealership. Initially, sales was friendly during the test drive. After consideration, my family wanted to move forward with a Carnival Hybrid. I made my offer to my salesman which was presented to the Manager. Ultimately, we could not reach an agreement on a discount, which is fine. Here is where things get slimy. I had submitted a pre-approval credit application on the Kia website. I figured this would be housed through Kia Finance and would be valid across all of their dealer networks. When we couldnt agree to a discount, I called up the salesman and requested a copy of my pre-approval. He looked into it and told me that there is nothing he can give me because "it is in the computer". So I said, OK, please send me a copy of it via email. Response was, sorry, theres nothing I can send you, its all digital in the system. I questioned it again, because at this point, I felt there was something illegal with not presenting me with my credit report, etc. He said he would talk to his finance manager. Salesman came back again and said, sorry I have nothing to give to you. I talked to Kia Finance and they advised me to talk to the dealer again, which I did. When I brought this up again with the salesman and told him I need this pre-approval to show another dealership that is willing to work with me, he tries to say that "that dealer will not give you a discount without marking up their finance rate". I advised him that that was not the case, but he kept trying to make false statements to try and change my mind about going to another dealership. I left a message with the finance manager requesting a call back to clarify this issue before making a complaint. Almost 2 weeks later, I have yet to receive a phone call back, and I am now the new owner of a properly discounted Carnival from another dealership. I plan on making a formal complaint to Kia as well as other avenues, because I feel my truth in lending rights have been violated. read more

What a rip off. $548.00 to diagnose that my car needed new shocks on one wheel and there's no problem with my on and off starter. I was told by Mitchell that I would only have to pay $250.00 if my car was in an accident or tampered with. He said, but I can't see that happening, it's a pretty new car. He said, I just have to tell you that. Apparently for every issue you ask them to check they charge you $250.00 per issue. They aren't transparent about that. It's a scheme. Even if you decide to have them fix the car. The $250.00 is a separate charge from the repair. So if you mention 4 things that's $1,000.00 + parts+labor. I cried and was so upset when he told me my bill would be $548.00 for the total diagnostics. Just DIAGNOSTICS. THATS it. He offered to reduce it to $407.00 and wash the car. I paid $407.00 for a car wash. Most expensive car wash I've ever had. DO NOT GO THERE!!!! STAY AWAY!!!!! Reported them to BBB!!! Read the reviews. I'm not the only one they've taken advantage of!!!! read more

This was my second experience at Karp Kia Service. My first experience was good. No haggling, no warrantee coverage issues took care of the problems. When I walked away from my second service appointment, I was shaking my head. My car was in for warrantee covered door molding repair, this was ok. It was also brought in to check brakes and heat which is not functioning properly. Please note it's a 2024 Vehicle with 15k miles. I was told nothing wrong with brakes and heat. Not good!! Then the sale advisor told me that I was due for front tires, and front or rear brakes and then tried to sell me on a $650 service. I finally agreed to an oil change (but refused the other services because I knew they were trying to take advantage). Without telling me the cost when I picked up my vehicle the oil change was $155. I was able to take off $20 with a discount, so I paid $135.. I wish my advisor would have told me about the cost prior. I've never paid more than $90 for a synthetic oil change. In conclusion, I hate being taking advantage of. Bottoms Line, is Karp Kia tried taking advantage. I don't agree with these type of tactics. I've had much better experiences and I'm disappointed that I took the bait for oil change, luckily I didn't fall for the other services. read more

I had a deeply disappointing and frustrating experience at this service center. From the start, I felt dismissed and disrespected -- my concerns were not taken seriously, and it was clear I was being treated differently simply because I'm a woman. Despite raising issues about my catalytic converter multiple times, they failed to address the problem properly, leaving me feeling unsafe and unheard. No one should have to question whether a mechanic is doing their job thoroughly, especially when safety is involved. I will not be returning, and I strongly urge others -- especially women -- to think twice before trusting this place with your vehicle. I was told I was going to get a callback from the manager or from an associate to see if they can fix my issue till this day I have not received a call back and I would not like one either. read more

Terrible service! I had parts orders, received a text message that they were in and let messages for weeks trying to make an appointment with no callback. I finally arrived at 8:15am and was told it would be finished by 1-2pm. I called with no answer for an hour, kept getting transferred to a voicemail from sales dept. Called the phone number listed on the link sent, no answer. Finally got someone on the phone that said only the right side was done at 1:40, was going to take longer than expected and he would call me back in 3mins. At 2pm, I requested from sales to get a callback from supervisor. No call received, spoke to advisor and was advised to come and he would get a loaner as I needed to pick my child up at 4. Arrived and was given the run around stating my vehicle would be done in maybe 15mins, it was NOT. Unless you want to be stressed to the max, go somewhere else. read more

do you want a stress-free purchase - karp kia no hassle no pressure - karp kia great selection pricing and service - karp kia all dealerships should be like this !!!! you will be very impressed as i was. 5 big stars !!!!! read more

This place sucks!!! Run as fast as you can from this shit hole...They are rude, incompetent & make you waste hours transferring you all over from one dope to another and your calls are disconnected so you have to constantly call back... SUCK!!! SUCK!!! SUCK!!! RUN!!! RUN!!! RUN!!! read more

Brought in car for oil change and had a great experience. Good communication through out and quick service.

We now have two Kia's. A sportage and the newest being the telluride which is obviously having issues. Ours was part of a large recall. Some issues were fixed some not due to lack of parts. All of our window trims have fallen off along with the rubber protectant due to what service told us as a "bad batch of glue" we still don't have those fixed this has been ongoing since September. Our engine needs to be replaced. I asked if it was safe to drive in the meantime the service department told me "yes but try not to put too many miles on it" I went to the dealership to see if taking the car back was an option to which they offered a new car at a higher monthly than we already pay. I have a claim open with cooperate but they seem to care just as much as the dealership itself. Which is obviously not at all. As long as their checks clear they don't care. Just beware you're not a person to them you're a payday and once you walk out their doors they wipe their hands clean of you. read more

I purchased a 2020 Kia Soul from a dealer in New Hampshire with 18,000 miles. I took it to Karp for service as required under the maintenance schedule. They did the 3 month 6 month but they didn't change my wiper blades they didn't even mention them in the check off sheet. I got the car in October of 2020. In June with 22,090 miles on it. I am told my engine needs to be replaced. They keep the car 2 weeks and tell me they changed the engine. I. Pick the car up and drive it home. I take it out the next day to run some errands. After completing our errands, we were on our way home and the service engine comes on. Now if I have a new engine, why would the service engine light come on? I suppose maybe you didn't change the engine after all. read more

Karp Kia - Car Dealers Near Me - Rockville Centre, New York

Please be aware and see through any positive reviews of this dealership and service department. Look at the negative ones as they all share common themes. When you have a real issue, avoid going here at all costs. I have sent this dealership letters, emails, made phone calls, complained to Kia corporate, and filed with the BBB, all to no avail. The Better Business Bureau sent letters and made repeated phoje calls and got no response. This dealership is fully aware of what they do. They respond to positive nonsense reviews and ignore the ones that call them out. From the top down here, they should be ashamed of themselves. They know who they are, and they know who I am. They either lie or they assume they can make good, but upper management always says otherwise. When you want answers, the person with the answer is not there, every time. When people take a day off, nobody covers for them, and your car waits. They misdiagnosed a transmission twice and failed to consider refunding forced diagnostic fee. First, it was thought to be a loose heat shield. Second, it was thoight to be a glob of rusty grease. Finally, when they did determine it was the transmissuon, they wanted to mark the trans up 900$ which the warranty company wouldn't cover. Incompetent and unprofessional, the very definition of a shady dealership read more

Very disappointed. I just called to verify their hours. A very rude person answered the phone and completely dismissed me. This person then just hung up on me while I was still mid sentence. If this is sales when they are suppose to be nice and reel you in, I can imagine what is like after you buy the car. Stay away. read more

do your research before buying ANYTHING from this dealership.... Horrible customer service! read more

Took my 2019 Kia Sportage that's under lease to be looked at the service center after the engine had stalled completely while in traffic several times with no previous performance issues. After scheduling an appointment and explaining beforehand what the issue was, i was bombarded with service suggestions upon arrival of what the car will need before they even had a chance to look at the car. The service agent who attended to me was very unpleasant and tried to get me to opt for a bunch of unnecessary work without trying to solve the actual problem. After running the diagnostics they found they didn't detect the issue and still the agent tried to force me to get an oil change and other work that was unnecessary. This was done after i repeatedly informed them that the car had just recently undergone an oil and filter change and other inspections that should be done at the mileage. I urge you to avoid their service center at all cost. read more

Karp KIA has the best auto service dept ever!! Twice now Vincent Moore and Dominic and the rest of the team treated me with professionalism, kindness and handled every car relalated issue with my repairs effectively and efficiently. Love this service department and would highly recommend it! Thank you all! Tina McGovern read more

Music was headache inducing, manager Eric lost the deal. I had been in and worked through all the options, made an offer on the model on the floor and IT WAS ACCEPTED. Ready to sign and get the final #'s for taxes, etc and the manager comes out and tells me it is an additional $1,000 because I am not taking a loan from them THAT THEY DIDN'T EVEN THE %! I never said I was taking a loan at all. Very poor experience. I was ready to take the car, went through all the steps, waited for DAYS to even get answers, then they pull the dirt bag move of adding a $1000. Even had the gall to say it wasn't a big deal, just take the loan and make 3 payments then finish paying. Can only assume this planned and they figured after going through the whole tedious process I would just cave. Would highly recommend you avoid this dealership. Don't go near the coffee bar either, the sugar packets are dirty, lol. Not a pleasant experience at all. Typical sleazy car sales move on the manager's part. read more

Worst Kia dealership ever! Think twice before you purchase a car from a dealership with the worst service dept. I recently purchased my car and had a safety recall letter. I called and wanted to bring the car in immediately. They hung up on me. So i kept driving my car. I got a burning smell and decided to bring it in. They wanted to charge me $225 for diagnostic fee in case something happened to the car which warranty does not cover. Its a brand new car. I cannot use my warranty unless i pay diagnostic fee. Red hair guy at the front desk has no customer service skills and I couldn't reach anyone from service dept even though i called couple of times. They kept transferring my call to bunch of different people and none of them was at their desk. I never had to pay anything for service dept to check a brand new car. They made me drive like that all the way back home. I also showed them that safety recall letter in mail. They didn't even look at it. They did not offer to make an appointment either. I'm sure Somebody will bring up a lawsuit against this place pretty soon. Horrible! Stay away at all costs! read more

I'm at your dealership now. It's raining but it's also my only day off. Everyone of your salesmen watched me outside looking at cars through the glass not one came out. Wanna say I was out there for 15 minutes check your security cameras the date is 9/23/23 at around 1:15 pm I have a blue umbrella dressed in a black tee shirt and black pants. Off to a Toyota dealership to see if they want a sale. read more

My experience with the Karp Kia service department was disappointing and unacceptable. Brought my 2012 Kia Optima Hybrid in (Oct 2, 2019) because I was experiencing two issues (1) shaky stirring wheel, which was probably just an alignment issue and (2) in a few instances, car would stall but would revive itself after about 30 seconds or so and drive as normal. Brought my car in for a 2:30pm appointment and was told it had to stay overnight for a diagnosis. I received a call the next morning from the service adviser saying that the car was absolutely unsafe to drive and that the brakes absolutely had to be changed before they could proceed with evaluating the issues that I brought the car in for. The service adviser was extremely dramatic and concerned on the phone, saying the car was "too unsafe for his tech to get in and make a diagnosis" My only option was to have the the brakes done which he advised "started at $1700" I asked, there's nothing else you can do to evaluate the electrical/fix the shaky wheel/take a look at ANYTHING else? Answer was a flat out no, "they must duplicate the situation" and because the wheel is only shaky/stalling issue has only happened while driving (obviously!) there's absolutely nothing they can do unless I got the brakes done first. He even went as far as saying he "didn't want to or feel comfortable releasing the car back to me because it was SO unsafe to drive." I was so irritated that he was pressuring me so much and just told him I wasn't getting my brakes done and would pick up my car later that day. So of course, I make sure to get a 2nd and 3rd opinion regarding the brakes. As it turns out, even though my brakes were not brand spanking new, they still had life left in them and did not need immediate replacement. My car also recently passed the last NY state inspection... Furthermore, when I got my car back I discovered a few new issues! Every now and then I'd hear rattling and the steering wheel would make a loud clicking noise. Sounds like Karp Kia made sure to loosen some bolts in hopes that I'd be back! The takeaway here was that the service adviser took me for fool and thought he'd make me feel panicked over the phone and pressure me into thinking I had no other choice but to have my brakes done by them "starting at $1700" This car was a purchase and the warranty is up at the end of this year. My plan was to get a new car for myself after the warranty was up and keep the Kia Optima in the family as an extra, because after all it's only 7 years old and still in good condition. This negative experience at Karp Kia literally convinced me to just trade the car in because I don't have the time or patience for the BS that comes with trying to maintain a Kia. The whole situation was really just sad and pathetic because I am sure they scam tons of people that either don't know better or don't want to be bothered and trust that the young, seemingly friendly service advisers have their best interest in mind. If you find yourself at this Kia service center and you're not extremely knowledgeable, I would say proceed with extreme caution and give yourself time to think or consult with others before making any (overpriced) decisions. I definitely do not recommend Karp Kia and will be sure to submit this review to corporate. read more

Bought a BRAND NEW 2020 Kia Forte here not even 2 weeks ago. As soon as I drove it off the lot I got home and noticed there was a large chunk of the rim and part of the tire missing. Contacted Jeff the salesman immediately and never got a response. My dad spoke to managers and corporate and again nothing has been done. They got our money and now they don't care about anything else. We have since ordered a new tire and rim from another Kia dealership in the area. Customer service is non-existent at this location and neither is respect. I would absolutely not recommend wasting your time here. read more

Karp Kia - Car Dealers Near Me - Rockville Centre, New York

While deciding whether to give one star or two, I read some of the other reviews and replies on here. Let me start of with my background. If you don't want my whole experience jump down to bottom for the takeaway!!! A while back I decided that I needed to get a new car. Saw a new Kia that I really liked and checked in here at Karp since I live in RVC and like to give local businesses my business if possible. Now getting a new car is never a "fun" process but that aside I decided to price a lease. The salesman I dealt with was professional and courteous. When I was in the actual dealership I don't think anyone was actually eager to help me out, and the feel is like your being sized up. Having previously worked on commission I can relate, but the customer should never feel like your sizing them up. Here's where some of the other reviews are on point with their perspective of "a typical car dealership" or whatever worse terms were used by others. So when I sat down and my credit is high, the avoidance of the "manufacturer incentives" were pushed away and not discussed. My first quote was a little bit more money than the advertised special. And you know how that goes "well this and well that" and either you should get it or not. After I communicated with the salesman and was quoted even higher lease prices. After I finally found a dealer that gave me all the manufacturers incentives with no bs. So even after this I decided to give Karp one last chance, I mean how come they can't match with the same price on the lease. Karp's final price $61 more a month and another $1000 down. I was told I should go to the other dealership and take their offer. So my takeaway from Karp: If you have great credit and qualify for manufacturer incentives and don't have anything to trade in (another way to rip you off) and come educated they probably really don't want your business. Also if you are looking for a popular vehicle they also don't want your business, they are looking to unload only what they can maximize profits on you ... which is all good, but if your gonna be a name brand dealership you have to help all customers including the ones that your profit margin is only going to minimal. I have a feeling one of those undercover TV shows will one day feature Karp Kia (who has been in business for 60 years - yup read their replies to other negative reviews) in a bait and switch or false advertising episodes. If not for the courteous salesman this would be a one star review but I'll give credit due. Other than that this place falls into the category of "typical car dealership" to be polite. Bottom line if you are in the market for a lease or purchase of a new car do your research and know when the dealer isn't really looking out for you so you know when to not do business with them. read more

Karp Kia - New KIA not leased from Karp ... after dealings! - Car Dealers Near Me - Rockville Centre, New York

Brought in car for recall to be done. They wanted to charge $850 for maintenance fee. We declined for the time being. Salesman was very persistent and started to push for financing the amount for the maintenance fee. We still declined. We received car back at the end of the day with a check engine light on. We returned next business day and they said it will be a $199 dollar fee to check the engine light if not a result of recall. They also said we could apply the $199 dollar fee toward the payment of whatever repair car needed. The car was maintenance meticulously since bought new. There was no engine light on when brought in. This is nothing short of criminal what they do here. Dishonest to say the least and a management set on making money off of you instead of doing the right thing. read more

Brad is so helpful and the service team gets everything done early. The service team here really knows how to give customer service. This was the only dealer out of 10 that the sticker price was the price of the car.. no hidden $2000 or more fees like the others .. the worse deceitful car dealer were Atlantic Millennium and sone shady one in queens auto wor read more

So, Firstly, My Sales experience with Mark when I got my SUV was amazing, even though the car came in late due to some transport issues. The main issue if the service department! I called to make an appointment and explained the issue, re-explained when I got there and after 2 hours of waiting was told that they needed to order the insulation part in needed as it was corroded after only 1 year of having the vehicle. That was trip 1 and made an appointment for trip 2! When returning, they ordered and replaced a different item - Though glad they caught that, but did not resolve the issue I came in for. I was told they would order the new piece and would call me when it arrived. weeks and months of following up with no response!!!!!! Total wated time - 6 months as of right now! Due to this experience, Mark in sales, may have lost a repeat customer due to no fault of his own! read more

My 2020 Kia Sportage was having a few problems for awhile. Another Kia repair shop was never able to detect anything or took the time to find the problem. Philip, the representative at Karp Kia in Rockville Centre took the time to listen to my concerns. He was professional, respectful, attentive, and a real gentleman who treated me like I mattered. I highly recommend Karp Kia. I know that that is the only place I will be going to for now on for my Kia repairs. Very impressive and satisfying. read more

I went to purchase a vehicle there and the day I went to pick up the vehicle I saw a fee of $65 on my buyer's contract they told me that was for gas they put in my car I don't think I've ever purchased a vehicle where the have charged when you buy a vehicle to put gas in the car I was told that's a standard fee read more

Pick up 2nd car for wife and the sale person Claudio Perez jr. help me take over my old lease n swap out for new Sorento. Plaza kia was horrible and will lied n waste your time . I used Claudio in my other car lease and he's been very honest and upfront . read more

my car has been serviced at this location for several years now. they had my car from september to december saying they were waiting for parts then they were suppose to fix the air comditioning which they had the car for 2 weeks then claim nothing was wrong it . then they charged an additional 300.00 for services after we already paid 500.00. they have no concept of customer service they just want money time and time again. i am still financing this vehicle and i have a just about 9 payments left. i spend more money at karp kia and trying to get my car fixed because everytime they try to fix it it doesnt last long and we end up having to bring the car back for more service money and time. read more

SERVICE DEPT. Service was not great. I went in for my inspection and oil change. Waited 2.5 hours and they told me everything was good. My dad mentioned to me they never put on a sticker. I called and spoke to Brian. He apologized and told me to come in and they will issue a sticker for inspection. I go in today, wait ten mins. Brian comes up to me and says I have a crack in my windshield so it won't pass inspection. If he just read the notes, if there even is any... he could have saved me a trip in the rain and gas. Instead I'm going back and forth for no reason. Everyone is human - when the sticker wasn't there I understood and was very nice. Everyone makes mistakes. But the fact that I had to go there again just for him to tell me they STILL can not issue a sticker bc of my windshield, I am now annoyed and disappointed. read more

Many negative reviews and I can see why. Over priced and try to convince you to get their maintenance plans that range in around $500+. When you read what these plans actually include, some of it are just items thrown in to make the list seem longer. Like "check wiper blades." "Check nozzle." Called to find out the price to have a battery changed for the key fob and was told $10. I get there and it's $18. For 4 new tires installation the "discounted" price they came up with was about a grand. The same exact tires and installation elsewhere was a couple hundred less. You have to pay up front $200 to find out if an issue is in warranty or not. If it's warranty, it's covered, if it's not, they keep the $200 for providing information. And then more to fix it. After a visit, they tell you to go and leave five star reviews with positive messages on social media platforms. read more

Constantly try to take advantage of you. Sold me a new car with dry rotted tires and refused to replace them. Sold me another new car that needed additional dealer equipment. Put in the cheapest equipment rather than OEM parts. Purchased the first car off lease and they deducted the money due me from the payoff. Bought the second car off lease. They sold me a 36 month extended warranty that started 11/2 years earlier leaving only 11/2 available to me out of the 3 years I paid for. Then I sold the car after 1 year and can't get a refund for the time not used. Great stuff unless you're the customer. read more

BUYER BEWARE!!!! If I could rate them zero stars I would! The service at Karp Kia is by far the most horrendous out there. If you are looking for a new car, LOOK ELSEWHERE! My fiancé purchased a vehicle along with the extended warranty with Karp, yet anytime there is a covered issue (diagnosed by a mechanic) the shop says it isn't a covered issue because there is no proof there was no negligence. At Karp Kia you are GUILTY until proven innocent. They advise there was "sludge" that could or could not be because of failing to change the oil and advised I need to get 5 years proof of my oil changes. In the past five years my mechanic has closed down, I received an oil change out of state and, frankly, I haven't kept all my receipts- but I have ALWAYS put oil in my car as required. This isn't the first time I've had issues with Karp- last time they blamed negligence on me and I ended up paying their fee.. when I received my car back they broke the auto start and denied that it was them. Disgusting. This company should be ashamed of themselves. read more

If I could give 0 stars for the service department I would. I completely agree with the other reviews about the customer service in the service department. My 2014 Kia Forte had a couple recalls. I called karp service department and the lady I spoke to said I could bring the car in before they close at 5. I mentioned that my car had 2 recalls and she told me that is fine just bring before 5. Okay no problem. We bring the car in and Brad said i had to make an appointment for recalls and the next appointment was next week. Anyway after fussing, Brad accepted the car. Over the next day, Brad called and said the car needed brakes, a battery, 4 filters, antifreeze etc. The bill went from $500 to $700 to $1800. Was very upset about that but okay I figured i get the work done. After 3 days, I was told the car was ready. When we get there to pick the car up we decided to checked the oil while waiting for Brad to print the receipt. However, THERE WAS NO OIL PUT IN THE CAR AND THEY HAD THE AUDACITY TO PUT A OIL CHANGE STICKER IN THE CAR ACTING LIKE THEY CHANGED IT. Had to wait 45 min for them to complete the oil change which was an inconvenience. The Mechanic came and apologized and stated that brad never told him to complete the oil change. Here is the kicker....A DAY LATER THE CHECK ENGINE LIGHT COMES ON AND THE AC DOES NOT WORK. MIND YOU THIS WAS NOT A PROBLEM WHEN I BROUGHT THE CAR THERE! 1 DAY AFTER PAYING $1800. Are you serious??? Took it back to Karp 3 days later on a Friday morning 9am. Also realized THEY NEVER CHANGED THE ANTIFREEZE. I was expecting the car to be ready Saturday or for Brad to give us an update but nothing. Had to call Brad to tell us the car would be looked at on Monday. Noo i brought the car to you Friday morning. Now you are telling me the car will be looked at on Monday. This was very upsetting. Went back to KARP the same day Saturday and of course they probably will say we made a scene but IDC IDC. THIS PLACE IS A RIP-OFF. Again after fussing with Brad to give me my car, i ask why did the check engine light come on and why was the AC not working. Do you know what he told me!!! THEY DID NOT RESET THE AC FUSE AND THE CAR HAD A LEAK THATS WHY THE CHECK ENGINE LIGHT CAME ON. It was laughable good thing i had a mask on. Are you telling me after $1800 of work and numerous calls from him to get more work done THEY DIDNT SEE A LEAK??!!!!! ALSO WHY WASNT THE AC FUSE RESET??? Good thing the same day i got my car it was the first 90 degree day so I turned the AC and noticed only hot air was coming out. I will NEVER EVER take my car here again. THEY PURPOSELY MESS YOUR CAR UP FOR YOU TO BRING IT BACK AND GET MORE MONEY. THE SERVICE DEPARTMENT HERE SUCKS! OH AND ANOTHER THING.....AFTER FINALLY GETTING THE CAR BACK GUESS WHAT?! THE FUSE COVER WHERE THEY RESET THE AC IS LEFT SITTING ON THE PASSENGER SIDE. WHY WAS THIS NOT PLACED BACK ON THE FUSE???? AND THE GUY WHO PULLED THE CAR OUT FROM THE GARAGE DIDNT SEE THIS?? THIS WAS ANOTHER EXAMPLE OF EXTREMLY HORRIBLE HORRIBLE SERVICE. DO NOT BRING YOUR CAR HERE. THE AMOUNT OF LIES THEY TELL SMH AND I ALREADY EMAILED ELLEN KARP AND THE BBB WITH MY COMPLAINT!!! THEY ARE SCAMMERS! read more

Karp Kia - Car Dealers Near Me - Rockville Centre, New York

Honest and factual review based on what I experienced dealing with KARP KIA They markup $1000 premium on Telluride MSRP and take your $1000 rebate to sell at MSRP, most disgusting part is they will act like their doing you a favor. They will proudly tell you that they markup 5K on a vehicle. KIA has ONE hot SUV out and they think their on the top of the mountain, with all the premium markups you can buy actual luxury car. I bought numerous cars for myself, my company and family in past but never paid MSRP so I asked for $700 off MSRP which I thought was more than reasonable but they looked at me like I've done most ridiculous thing in the world. So After visiting the dealer and few phone calls back and forth, we agreed to close the deal at MSRP under 2 simplest conditions. My conditions were to be Processed early in the morning and that I will take the car home same day since I didn't want to take another day off to pick up the car, seems very simple and reasonable conditions yet none of these have been done as promised. I was at the dealer 5 minutes before my appointment but waited 50 minutes to speak to the salesman, Doesn't matter if your the first and only customer of the day you won't be able to purchase a car and drive out same day since the "manager" is backed up on his paper work, but This so-called manager was out in the showroom yelling and chatting how he likes his bike and how fast it is. I guess his bike is more important than taking care of a customer that's giving them 40k business. If you for some reason must do business with these people make sure you check the price as many times as possible, MAKE SURE YOU GET YOUR REBATE! they will try to change their words and numbers every opportunity they seek. Check your numbers, price will be different toward the end, and when you ask about it the salesman will put on a dumb face and will tell you "I told you in the beginning". Lucky me I write everything down, I didn't fall for that BS. I couldn't stand the level of incapabilities and dishonesty, disregarding all of our agreement we made day before nothing was done as promised. I got up and left middle of writing my check for down payment. Waste of your time and energy putting effort to even talk to these people. read more