Bin hier Kunde bei der Werkstatt mit meinem Hyundai Tucson. Läuft alles reibungslos, alle…read morefreundlich und zuvorkommend.

We have now purchased two vehicles from the Wiesbaden location of MAS, and I highly recommend…read morereaching out Brian Woods if you're in the market for a new car. Brian is extremely professional and knowledgeable and walks you through all of the (many) steps required when purchasing a vehicle overseas. If you're dealing with USAA while purchasing a new vehicle, that's a different story. Do not fill out the loan pre-approval online...call and immediately ask to escalate to a manager....trust me...the regular loan people will tell you they do not do overseas loans, even though they most certainly do (with MAS purchase). It's the only frustrating part of buying a new car in Germany...everything else is made easy with Brian's help!

Four months and $23k later, I still do not have my vehicle. The salesman was great but the company…read moreitself is set up to prevent customers from getting information. After they received my money, my account was transferred to a delivery coordinator, she has acted as a roadblock to information and progress from day one. I was told by the manufacturer that they had provided a tracking number to Military Auto Source (MAS) so I can track the progress of my vehicle, my delivery coordinator was unable to provide the information, blaming their transportation department. I can not figure out what their transportation department does since the Manufacturer handled all transportation. When I would call, my calls went directly to voice-mail and the calls were never returned. After several months, my lender threatened to raise my interest rates because MAS had not delivered the vehicle and couldn't produce an ETA accurate enough to satisfy the lender. My delivery coordinator continued to ignore the problems her and her company were causing. The local dealership where pick up was scheduled was more help than the people I was buying the vehicle from. MAS is the most unethical company I have ever done business with and advise others to avoid them as I will do in the future.

Excellent customer service. I was able to whatsapp Ray throughout the process and he facilitated…read moreeverything. Was able to get new tires installed and free windshield wipers. I took a risk buying a used car and unfortunately had some mechanical issues. Beamerzone kept true to their policy and paid 50% of the repairs along with providing me a warranty for any future issues.

I am shocked that The Beamerzone is still in business. I purchased a BMW from here in 2016. The…read morecar had major problems immediately after purchase. The owner scammed me and made me pay for the repairs myself, which is illegal under German law. I took him to court and won the entire case, to include car purchase price, all illegally paid repairs, and court costs. Still waiting on payment, as somehow he can't come up with the money the German courts have ordered him to pay, but is still running this predatory dealership. He preys on American service members and knows all the loopholes in the system. His business practices have been ruled illegal under German law. Avoid this business at all costs, especially since it is about to be added to the Blacklist. Based on other negative reviews from customers it is likely he will try and discredit this post. If you have questions or concerns, message me. I can answer any questions and also help you sue this business and this man. The Beamerzone should be completely put out of business.

Car broke down 5000 km after a major service check, dealership says the issues (crankshaft pulley…read morefailure) are "wear and tear" and won't cover it under warranty because it caused about $2000 worth of damages. My question is if it's wear and tear, why wasn't it checked when I'm paying thousands for routine service checks at this dealership. Dealership said "because the part eventually breaks, we consider it wear and tear." That is great logic coming from a bunch of scam artists, because every part on a car eventually breaks. Expensive lesson learned :) Horrible service, rude, and a very expensive for a seemingly unreliable product.

Termin in der Mainzer Niederlassung gemacht für 10 Uhr…read more Schlüssel angenommen und gebeten sich noch einen Kaffee zu holen. Es laufen jede Menge Angestellte rum, holen sich Kaffee und geben sich besonders cool. Nach einer halben Stunde ging's dann weiter. Der Mann vom Service war weg, also hat der erste alles gemacht. Leihwagen bekommen nach Hause gefahren. Man wird ja angerufen wenn das Auto fertig ist. 15 Uhr: Remote view zeigt, dass das Auto immer noch auf dem Parkplatz steht, wo ich es abgestellt habe. 15:30 Uhr : Wagen ist jetzt tatsächlich in der Werkstatt Warum hatte ich nochmal den Termin für 10 Uhr vereinbart? Telefonische Erreichbarkeit: 0 Sterne Pünktlichkeit: 0 Sterne Kompetenz bei der Annahme: 0 Sterne Bleibt nur die Hoffnung, dass der Service ordentlich gemacht wurde. Das kann man ja nicht selbst feststellen. Gleiche Erfahrungen habe ich bei dieser Werkstatt leider schon bei den vorherigen Terminen gemacht 1 Stern eigentlich nur deswegen, weil man ja leider nicht 0 Sterne geben kann! Erfahrungen mit anderen BMW Werkstätten waren da wesentlich besser. Falls ihr also eine andere Werkstatt in annehmbarer Entfernung habt, geht da hin. Schlimmer geht es ja nicht