Wow, what a company these lot are. Very bad customer service, very bad attitudes and they throw…read morecharges for storage at you without even informing you of them. Seriously guys, avoid the surprise of addition costs and just don't use them.

I recently had one of the sales specialist here (Moataz Elbasyouny) take my 2019 ninja 400 and not…read morepay me for it. (I was desperate to sell it because I had just wrecked my car and needed money for a new one as I am a college student and am working constantly) I listed It on facebook marketplace and he reached out to me about it interested in buying it. At the time I didn't have the title because I had lost it but I had agreed to let him hold onto it for the day while I went home and tried to find it and when i didn't I let him know that I was coming back to get it back and that's when the excuses started. I ordered another title so it's back in my possession and he refuses to text me back or send me my money, I was just trying to sell my bike. just be careful who you trust with your automotive needs. I am writing a review here because at this point it's been about two months and he refuses to answer my texts.

These guys are awesome! They were super responsive when I inquired online. Went in for a test drive…read moreand it was like riding around with an old friend. The environment is very friendly and inviting. I personally appreciated that the car salesmen had strong camaraderie amongst each other; i.e. it wasn't a shark fight when I walked in. At this dealership, they don't play games or sales tricks. The pricing and condition of the vehicle is extremely transparent. Once we discussed the nitty gritty of the finances, they were respectful and made sure that my points were heard and answered all of my many, many questions. Justin was the salesmen that assisted me and he was simply awesome. I honestly didn't expect that a game of pool was in the cards when coming in to purchase a 2012 Jeep Wrangler in great condition! Justin did not only play a game of pool with me (that I TOTALLY won, by the way), he also came in ON HIS DAY OFF to ensure that I received the highest level of customer service. Nowadays, buying a used car is a huge commitment, and its incredibly difficult to trust your dealership. I was anxious going in, as I have been BURNED in the past with former dealerships, but coming here was simply a breath of fresh air! The transparency, the customer service, and the selection of vehicles (they are very selective with their catalogue) was TOP NOTCH. As you can see from my lengthy review, I have many thoughts and opinions, so don't even get me started on the vehicle they sold to me-- Im in LOVE! Fantastic condition, detailed and serviced prior to purchase like the rest of their vehicles on the lot. Come by, ask for Justin for a game of pool, and buy a car while you're at it! ;) Now I am going to mention the many kind individuals that assisted me while at the dealership, so big thank you to Mindy, Yousef, Tucker, Alex, DeWayne, Jordy, and of course, Justin!

MISREPRESENTATION AND UNFAIR AND DECEPTIVE TRADE PRACTICES…read more Purchased vehicle on 12/12/25. At the time of the sale, Dream Work did not disclose serious KNOWN mechanical issues involving the transfer case and related drivetrain components. They installed a used transfer case prior to sale and took the vehicle to Land Rover Charlotte because only a certified dealership could program the transfer case. Land Rover discussed with Dream Work that after adding transfer case fluid and attempting programming, a flagged error code remained, indicating that unresolved defects existed before they sold the vehicle to us. Dream Work WILL claim Land Rover test drove the vehicle and it was fine. However, that omits the fact that Land Rover documented that the error code remained after service and programming attempts. Dream Work asked them to clear the code and was provided a copy of the document outlining the issue( I have their original invoice from 11/21/25... three weeks before we purchased the vehicle). Dream Work negated to tell us this issue so that we could make an informed decision about the purchase. It is understood that vehicles may temporarily drive normally after fluid is added.The issue became apparent after the fluid emptied, exposing the underlying defect, which was a major safety concern. We spent over $3000 to add fluid to the transfer case and replace rear rotors that were at 1 centimeter. We're not mechanics and trusted their judgement. The transfer case will fail, costing upwards of $10,000. CARFAX REPORT-TRASH IT! Dealerships are not required to report repairs. Dream Work is quick to give each customer a Carfax report; even making them available online, with the knowledge that reporting repairs or the lack there of, does not have to be on the report. IT'S COMPLETE DECEPTION GUYS! I met with a manager(I will protect his name..for now), in person on 4/24/26 about the issue. On 4/25/26,I emailed him a PDF file outlining our concerns and requested a resolution. He emailed me back on 4/25/26 denying any wrongdoing and denied liability. Many of your complaints end here. Mine will not. I will be made whole again.

car caught on fire less than 24 hrs after purchasing! he is very unprofessional and doesnt care…read moreabout your well being. literally was driving down the road and it started smoking then once got out the front of the car blew up

From the owner: Our vehicles are all fully serviced all are inspected by a licensed NC Inspection Station and most…read moreof our vehicles have warranties. Also customer service is our #1Goal

* If you are selling your car, go to EchoPark. Steve was personable, direct and helpful with…read moreassessing the value of my car. Cassie sealed the deal with paperwork necessary to transfer the title and process the payment. The facility is clean, the team is friendly and service is fast. Pro-Tip complete the questions online in advance to help speed up the process and for easy access to your quote.

I was asked to sell my MIL's car for the Family, so I looked up prices on Kelly Blue Book, Carmax,…read moreetc. and requested quotes online. Carmax (CM) offered us $3,400 but lowered it to $3,000 when I brought the car in. EchoPark (EP) offered $4,700. Mind you this is an 18 year old Honda. I'd never heard of EP, so I was skeptical that the offer would also be significantly less once I brought the car in. I texted with Chentel about the necessary paperwork and options since my MIL is in Assisted Living. I talked to Chrystal the next day and scheduled an appointment. Ben processed and evaluated the car. EP honored the Online Offer even though they found a chip in the windshield even CM hadn't seen. I called my MIL to come sign and we were in and out within an hour (I don't remember the name of the young lady who processed the paperwork, but she's learning Korean). I've bought / sold 13 BMWs in my life and the experience with EP rivaled my experience with the best BMW Dealerships. When we left about 7:00 pm on Valentine's Day, I was impressed to talk with the Sales Manager and General Manager...both had been working the Front Desk on the "Holiday." Kudos to all!