My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

Wow, what a company these lot are. Very bad customer service, very bad attitudes and they throw…read morecharges for storage at you without even informing you of them. Seriously guys, avoid the surprise of addition costs and just don't use them.

I recently had one of the sales specialist here (Moataz Elbasyouny) take my 2019 ninja 400 and not…read morepay me for it. (I was desperate to sell it because I had just wrecked my car and needed money for a new one as I am a college student and am working constantly) I listed It on facebook marketplace and he reached out to me about it interested in buying it. At the time I didn't have the title because I had lost it but I had agreed to let him hold onto it for the day while I went home and tried to find it and when i didn't I let him know that I was coming back to get it back and that's when the excuses started. I ordered another title so it's back in my possession and he refuses to text me back or send me my money, I was just trying to sell my bike. just be careful who you trust with your automotive needs. I am writing a review here because at this point it's been about two months and he refuses to answer my texts.

MISREPRESENTATION AND UNFAIR AND DECEPTIVE TRADE PRACTICES…read more Purchased vehicle on 12/12/25. At the time of the sale, Dream Work did not disclose serious KNOWN mechanical issues involving the transfer case and related drivetrain components. They installed a used transfer case prior to sale and took the vehicle to Land Rover Charlotte because only a certified dealership could program the transfer case. Land Rover discussed with Dream Work that after adding transfer case fluid and attempting programming, a flagged error code remained, indicating that unresolved defects existed before they sold the vehicle to us. Dream Work WILL claim Land Rover test drove the vehicle and it was fine. However, that omits the fact that Land Rover documented that the error code remained after service and programming attempts. Dream Work asked them to clear the code and was provided a copy of the document outlining the issue( I have their original invoice from 11/21/25... three weeks before we purchased the vehicle). Dream Work negated to tell us this issue so that we could make an informed decision about the purchase. It is understood that vehicles may temporarily drive normally after fluid is added.The issue became apparent after the fluid emptied, exposing the underlying defect, which was a major safety concern. We spent over $3000 to add fluid to the transfer case and replace rear rotors that were at 1 centimeter. We're not mechanics and trusted their judgement. The transfer case will fail, costing upwards of $10,000. CARFAX REPORT-TRASH IT! Dealerships are not required to report repairs. Dream Work is quick to give each customer a Carfax report; even making them available online, with the knowledge that reporting repairs or the lack there of, does not have to be on the report. IT'S COMPLETE DECEPTION GUYS! I met with a manager(I will protect his name..for now), in person on 4/24/26 about the issue. On 4/25/26,I emailed him a PDF file outlining our concerns and requested a resolution. He emailed me back on 4/25/26 denying any wrongdoing and denied liability. Many of your complaints end here. Mine will not. I will be made whole again.

Here's the scoop which I new prior to working with this sales team. First and foremost my sales…read moreperson (Liz George) was fine and a good person. The store manager (Dwayne Johnson) is very professional and a competent sales manager. That being said, do not use this used car location unless you don't mind the following business practices: Preparation Fee: $1,250.00 Documentation Fee: $999.00 Security Fee: $799.00 (LoJack) The above fees are required. Non-negotiable. The vehicles seem to be very good quality, but my particular vehicle (2017, Mazda Miata, ND, Red). Very nice looking vehicle. Unfortunately, at highway speed, the car "shuttered" and tried to veer into the other lanes. Car has a modified muffler and AEM air filter. Possible exhaust leak. Smoky exhaust. Left oil residue in pipes. If this business practice is acceptable to you, by all means check them out. They do carry a high-end assortment of luxury brands. Dealership is very clean and bright. Hopefully, this will help out with future customer negotiations and eliminate any misconceptions or misunderstandings about any hidden fees. They will tell you that they are transparent. I agree, but I don't accept their business practices. I prefer more flexibility on an actual negotiated deal. It just did not work out. If you don't feel comfortable -- don't do the deal. People are all fine.

car caught on fire less than 24 hrs after purchasing! he is very unprofessional and doesnt care…read moreabout your well being. literally was driving down the road and it started smoking then once got out the front of the car blew up

From the owner: Our vehicles are all fully serviced all are inspected by a licensed NC Inspection Station and most…read moreof our vehicles have warranties. Also customer service is our #1Goal

* If you are selling your car, go to EchoPark. Steve was personable, direct and helpful with…read moreassessing the value of my car. Cassie sealed the deal with paperwork necessary to transfer the title and process the payment. The facility is clean, the team is friendly and service is fast. Pro-Tip complete the questions online in advance to help speed up the process and for easy access to your quote.

I was asked to sell my MIL's car for the Family, so I looked up prices on Kelly Blue Book, Carmax,…read moreetc. and requested quotes online. Carmax (CM) offered us $3,400 but lowered it to $3,000 when I brought the car in. EchoPark (EP) offered $4,700. Mind you this is an 18 year old Honda. I'd never heard of EP, so I was skeptical that the offer would also be significantly less once I brought the car in. I texted with Chentel about the necessary paperwork and options since my MIL is in Assisted Living. I talked to Chrystal the next day and scheduled an appointment. Ben processed and evaluated the car. EP honored the Online Offer even though they found a chip in the windshield even CM hadn't seen. I called my MIL to come sign and we were in and out within an hour (I don't remember the name of the young lady who processed the paperwork, but she's learning Korean). I've bought / sold 13 BMWs in my life and the experience with EP rivaled my experience with the best BMW Dealerships. When we left about 7:00 pm on Valentine's Day, I was impressed to talk with the Sales Manager and General Manager...both had been working the Front Desk on the "Holiday." Kudos to all!

Great service and nice cars for reasonable prices. Loving my 2014 maxima I just purchased…read moreyesterday. i would definitely be back to buy my sons car from you guys. would definitely recommend people to you.

I would not recommend this so-called dealership to anyone. I purchased a 2013 Chevy Impala for my…read moreson, and from the moment we walked into the office, I had a bad feeling. There was zero professionalism and complete disorganization. I fully expected some repairs since we were buying a used car -- but not on day one. The car broke down before we even made it home. Since then, we've had to deal with multiple repairs and ongoing issues. On top of that, we're still waiting to hear when our license plate will be ready. No one is ever at the office, and no one answers the phone. Communication is nonexistent. My son works two jobs and now can't even use the car he depends on because of this dealership's incompetence. Save yourself the stress, wasted time, and money. Do not buy a vehicle from these people!!