service technicians are great getting warranty repairs done in a timely manner is impossible and whoever orders parts is incompetent. we've been without a washing machine for over a month now, technician came to repair today and the part failed in under 5 minutes and Maytag service tried to claim house wiring is the issue, came to find out the wrong motherboard was ordered and installed previously read more

Purchased a washing machine. Paperwork is as processed. Was told model we bought and paid for was not available. Chose another model. Wrong washer was delivered. Was later told we owed $100 more. Sounds like a scam. read more

The service department claims my Whirlpool washing machine is "working as intended" even though it used to fill up all the way on "Deep Water Wash", for the first 8 months I had it, but for the past 4 months it doesn't even fill up half way. I've been battling their service department for the past 4 months. After receiving an insulting note from their service tech today, I called to complain. The service manager, yelled at me, said I was wrong/lying, that it never filled up more then it is now, told me to have a "nice fucking day", and hung up on me. I could go on and on about this company and it's all very bad. So now I'm stuck with a washer that has manufacture warranty but doesn't work. The manufacturer (Whirlpool) won't do anything more because Karl's called them and said the washer is "working as intended". I was told that any additional service requests would be paid by me out of pocket and of course they aren't going to go back on the position they have taken that the washer works. Please, do not waste your money or time dealing with such an unprofessional company. You will be sorry! This was not my first miserable experience with them. I also have family members who have similar experiences as mine. I should have learned my lesson years ago but I was desperate for a washer a year ago in February when mine (that was also from them) quit, and they were the only ones in town with a washer in stock. It was going to be months for them to come look at the one that was not working so I just bought another one. Lesson officially learned! read more

Very very good service. I don't know what this guy below is talking about. I had a leaky dishwasher. Called it in, they were there the following week. I took pictures of the leak and also had video of the leak. So they knew what they had to bring. Guy arrived, took it apart, and found he needed yet another part....drives back to shop, comes back with part. Boom back up and running. read more

Terrible Terrible Terrible. Where do I start. We purchased a GE dishwasher a year ago and ran the first cycle to see water coming out from the door. We called Karls to see what the problem was and if we could just replace the Dishwasher since we just brought it home and they did not have a replacement. We were forced to wait for the part to come in which took weeks. When the part came the tech that came to install the part did not know how to install it. So instead of changing the part out we were able to get a new dishwasher. One problem he was not the installer and didn't know what he was doing. He ripped the front panel off the unit trying to put it in. So by the time we got the 3rd dishwasher I installed it myself. Problem 2. Dishwasher starts to leak. It is under warranty and they send the same tech out on 11/11/14. He tells us the part will take a week to get in. It is now 12/2/14. I have called Karls 4 times to which I keep getting we will figure it out and call you back. No calls have been returned back. So i am sitting with a useless Dishwasher for the second time in less than a year. Do yourself a favor and shop elsewhere and save the headache of dealing with this extremely poorly managed business. read more