Great people, friendly service. High quality! People / family oriented . Been going here for years. Have always had great service!

If I could pick a negative number I would. Horrible customer service. Tried to resolve a towing situation with the manager and she hung up on me! Predatory towing at it's finest when you tow a car that's parking in a spot they have every right to. read more

Wrongfully towed my car and refused to admit to that despite the signage at the guest parking where I was towed from. When I went to reclaim my car, they were screaming at a woman calmly asking to speak to a manger or inquire about the managers hours so that she may discuss her car being towed. The manager began screaming at her that this info was "none of her f***ing business" and she had "no right to that information." She responded "is this not a business?" and he started yelling at her to get out. The woman eventually called the police and I left without my car. I returned later with a friend and was able to get my car for $180 (more than any online source says it will cost, so know they have raised their prices). read more

Friendly and reassuring , arrived quickly and as promised. The tow truck driver was excellent and knowledgeable, also very polite.

If you get your car towed, there's nothing you can do but go Uber to KAR and pick it up. Your housing complex won't help you. $160 for the first day tow, $20 for every calendar day it stays there. (So if they tow you at 11pm and you pick it up at 7am, that's $180.) Good luck with parking in Harrisonburg anywhere these days!! The KAR guy was nice enough with us, but I mean they're glad to get their money out of their contract with the companies owning the lots. ‍ read more

Guys who responded to jump my car were very kind, quick, and helpful. HOWEVER, neither wore a mask, even when close in proximity to me, and one was smoking a cigarette for most of the time he was with me. In times of a pandemic, it was unsettling to say the least. read more

Awful predatory towers. Parked for 30 minutes to help someone move in and my car was gone. They even managed to damage my car while towing it away. $160 to retrieve it read more

They damaged the alignment to my car when it was in an easy spot to be towed. There is no reason they should have damaged it. They are known for screwing up towing and someone else in the same complex had their car dropped off the tow truck into another car. Would not recommend and would advise talking to your apartment complex about their relationship with this towing company. read more

My daughter & her friend had their car towed on a Sunday night . The charge to get he car on Sunday at 11:30 PM was $215. If they waited until the morning, normal business hours, they only owed $160.00. They were charged $55 extra because the driver had to run the credit card. The driver was on duty and cars were being brought in while my daughter was there. They did not have to call someone out of bed to process the card. Seems ridiculous that you are penalized for wanting your car as soon as it's towed. Praying for Karma for these vultures read more

Mike from KAR towing was just very helpful when I locked my keys in my car. He was available on a Sunday when most business aren't and showed up within 15-20minutes of calling him. He was very nice and respectful, and from my experience, this seems like a reliable and trustworthy company. read more

Complete Racists if you're a minority please be aware they will be overly aggressive for no reason...already paid for my car to get released and I had management following out to my car using ethics slurs and threatening violence towards me. I never leave reviews but they need to be shut down before they commit a hate crime. read more

WORST BUSINESS I HAVE EVER DEALT WITH. This isn't coming from some pissed off guy who got his car towed. I just wanted physical evidence that my car was parked illegally. He first told me that the apartment complex I was in had cameras on the lots and that's how they verified. Turns out, they don't have lot cameras. I called him back about it and he got very aggressive with me. He said "dude, you're really calling about this." He then said they had cameras on their truck. He said I would have to pay another $50 for the evidence. He then hung up on me. I called him back and he immediately hung up on me again. My girlfriend then called him and he was very aggressive with her and then hung up on her. Absolute asshole. read more

If you are wanting a good cussing, I highly recommend KAR towing. They have made it nearly impossible to get our vehicle. After hiring them to repossess a vehicle for us we were told we had 5 days free of charge. They needed 24 hour notice before the car was picked up so they could get it out and have it ready. I understand that, but with things happening with the transport company they turned into total jack asses. The vehicle is in NJ and we needed it brought to WV. I'm not sure who this guy is that we spoke to but he cussed the transport company, cussed us even though we tried to work with them in every way. Once the vehicle was picked up we were charged an extra $100 for some unknown reason. They have no idea how to treat a paying customer and after reading their reviews I can not understand how they are still in business. Avoid them at all cost, by far the most unprofessional and disrespectful business I have ever worked with. read more

Carlos from KAR Towing just towed our frightened daughter's car from the parking space that she has a valid resident sticker for. Beth was rude and contentious and neither she nor Carlos would admit their mistake. Police have been called. read more

Very quick service and was understanding of our situation. Cut us an affordable deal and highly recommend them!

They are nothing but scam artist they ride around looking for cars to tow , even if you have a parking permit in your car if your door is unlocked they will remove your parking pass and tow your car. Very shady , disgusting criminals . This place needs to be shut down . read more

I got towed and asked why and they told me because it's smaller than an actual parking spot but it had visitors painted on it and I called to see if I can get a refund of any sort and they said they could do nothing about it read more

This tow company may be a good service to call when you are broken down on the side of the road. However, when they impound your vehicle from the parking lot of off campus housing where your son lives, it's another story. We had arrived late on a Friday evening, after hours of driving, to stop to see our son before heading on to where we would be staying for the weekend. We had not been there more than 20 min when we were about to leave and what do we see? KAR towing pulling off with our vehicle. We called them immediately as they were leaving the housing complex and told them we had not been there more than 20 minutes. The guy on the phone stated we should have parked in the guest/visitor parking spaces. Which were completely full, as there are only 11 spaces. I asked him if he could just bring it back and we work out something but no, he insisted that I would have to come to their location and then call him and he would be there within 30 minutes and it would cost me $215 to retrieve my vehicle. I asked him if he could just wait there for a couple of minutes we would be right there and he said no, you don't understand how this works. See he had already seen someone else parked 'illegally' and not in a guest space and wanted to retrieve that vehicle before they could leave. So, we get there and I call and he states he would be back shortly, for which he was, towing the other car he had seen. He stops and goes inside and I showed him the video of all of the guest spaces full, no sympathy at all, he states he doesn't care if they were full I can't park in the resident spaces (my name is on the lease too by the way) and so I asked him 'where should I park then?' he said I don't know but you can't park there. I tried to argue the point but then he proceeds to tell me that if I want to argue about it I can come back on Monday because technically they were closed. So, you see they take your vehicle, he knew were visiting from out of town and that he had me locked out of everything including my wallet and held that over my head then asked me how I am going to pay- considering my wallet was in the vehicle he took- I told him I needed to retrieve it from the vehicle. So I paid it because I didn't have a choice. I could have paid a drop fee or something much more negotiable since it was completely unnecessary. I know they don't know what vehicle belongs to whom and that they have agreements with several off campus housing facilities but this is outrageous. We were not blocking any entrances or in a fire lane and the parking lot was full of empty spaces. I am sure they will respond and say they were well within their right...and ok, so they were....doesn't mean they can't be reasonable. The tow fee was $160 and there was a $55 fee for 'after hours' pick up, never mind they didn't go out of their way to come there to let me pick it up they were out impounding vehicles and came back to bring another one so, why the 'extra after hours' charge. I called the leasing management company where my son lives on the Monday after and they agreed that it was overkill. It is definitely taking advantage of college students and their families. I can only hope that one day, KAR towing and whoever those tow truck drivers were, find themselves in the same position and have someone treat them in the same manner. What comes around ...goes around....treat others as you wish to be treated. read more

Locked my keys in my car this morning and one of the KAR towing guys came and unlocked it for me. Super fast and amazing customer service. I 100% recommend. His name started with an R but I forgot it read more

They dropped off a broken car on private development property. We called to alert them to association rules prohibiting abandoned or broken down vehicles on association property. Similar to the other negative reviews, the man on the line said "don't get an attitude" and hung up. read more

I had parked at my apartment about 4 pm with my 2nd vehicle planning to leave about 7am the next day for a mandatory trip on a school function. I checked about 10pm that night, my lot is empty, save for only a few cars and my vehicle. I knew the lot had a towing policy (no sticker you get towed) but hey, I did it before without a problem (for about 2 years actually at all kinds of times). My lot had plenty of spaces, and it was a Saturday night with a couple other cars, obviously people visting. So I go to bed early thinking I can get out early and have a good day, surely I wont get towed from my own apartment when I just parked there for a couple hours overnight!? WRONG!!! 7am next day and my only transportation is towed. Turns out these crooks pray on apartment lots during the weekend, knowing that people will have visitors and thus an easy pool of cars to STEAL. So I call KAR's number (from here on I will only call KAR crooks) and the crooks tell me I owe them 160$...ok that sucks but I ask when I can pick it up and the crook on the other end of the line tells me in the most unsophisticated/rude way possible "we open at 12 and close at 2, if you don't pick it up today, there will be a 40$ storage fee" at this point, I'm boiling mad and it's taking everything I can not to have a meltdown on this guy so I say "oh you're kidding man thats kinda BS" in hindsight I realize that I could've handled this better but what really ticked me off was the response the crook on the other end of the line gave me. He said, and I quote, "if you don't calm down I'm going to hang up"....way to be professional KAR, oh im sorry crooks.... you would think these crooks would be used to dealing with people THEY aggravated. Apparently not. So not only will they tow your car for basically any reason posssible, you basically get treated like your the biggest inconvenience ever by calling and questioning their ridiculous fees....I mean 160$ to two my truck 3 miles across town? Who makes these rates? Why not $400 Why not $100? It's a complete ripoff either way considering it costs them at most $25 in fuel and man hours for these crooks to run their scam. I think I will go have a talk with my rental company in person and let them know their "service provider" clearly doesn't give two s**** about their tenants. Sure they won't do anything, but it will make me feel better...Hopefully an act of god takes these crooks out of business....as if you could call stealing a business. Honestly drug dealers are more respectible. read more

I had parked at my apartment about 4 pm with my 2nd vehicle planning to leave about 7am the next day for a mandatory trip on a school function. I checked about 10pm that night, my lot is empty, save for only a few cars and my vehicle. I knew the lot had a towing policy (no sticker you get towed) but hey, I did it before without a problem (for about 2 years actually at all kinds of times). My lot had plenty of spaces, and it was a Saturday night with a couple other cars, obviously people visting. So I go to bed early thinking I can get out early and have a good day, surely I wont get towed from my own apartment when I just parked there for a couple hours overnight!? WRONG!!! 7am next day and my only transportation is towed. Turns out these crooks pray on apartment lots during the weekend, knowing that people will have visitors and thus an easy pool of cars to STEAL. So I call KAR's number (from here on I will only call KAR crooks) and the crooks tell me I owe them 160$...ok that sucks but I ask when I can pick it up and the crook on the other end of the line tells me in the most unsophisticated/rude way possible "we open at 12 and close at 2, if you don't pick it up today, there will be a 40$ storage fee" at this point, I'm boiling mad and it's taking everything I can not to have a meltdown on this guy so I say "oh you're kidding man thats kinda BS" in hindsight I realize that I could've handled this better but what really ticked me off was the response the crook on the other end of the line gave me. He said, and I quote, "if you don't calm down I'm going to hang up"....way to be professional KAR, oh im sorry crooks.... you would think these crooks would be used to dealing with people THEY aggravated. Apparently not. So not only will they tow your car for basically any reason posssible, you basically get treated like your the biggest inconvenience ever by calling and questioning their ridiculous fees....I mean 160$ to two my truck 3 miles across town? Who makes these rates? Why not $400 Why not $100? It's a complete ripoff either way considering it costs them at most $25 in fuel and man hours for these crooks to run their scam. I think I will go have a talk with my rental company in person and let them know their "service provider" clearly doesn't give two s**** about their tenants. Sure they won't do anything, but it will make me feel better...Hopefully an act of god takes these crooks out of business....as if you could call stealing a business. Honestly drug dealers are more respectible. read more

I have never experienced a company with such unprofessional, poor customer service. This was the first time I've had my car towed, so I called to simply, and very politely ask, "What do I need to bring with me and how do I prove the car is mine?" Driver's license? VIN Number? License plate number? Grandmother's maiden name? Name of my first pet? ANYTHING AT ALL? The lady I talked to exploded with fury, and acted like I had killed her first born son (who, by the way, was present in the office with her). I was so taken aback that I just barely stuttered, "I was honestly just curious." I was then asked if I was "trying to get an attitude." .....really? It's bad enough that I just had my car towed, do you have to act like a toddler and throw a temper tantrum for no reason at all? I was speechless. Next person I spoke with told me that I had "asked the wrong question" and that I was "out of line." Apparently, I should have asked, "How do I get my car?" instead of, "How do I prove that the car is mine?" I guess I don't get my car towed often enough, because I should have known the protocol. I suggest avoiding these boorish, inconsiderate, simpletons as much as humanly possible. read more

To begin, the company is a fraudulent scam. Why prey on college students that are not prohibiting other students from parking at their residences? After searching three different times, I was unable to find visitor parking since it is so limited. I had ran out to their truck, asking if they could stop since I was out there before the began to drive off. One of the workers responded and said that it would be $160 since it only takes them backing up to the car in order for them to charge that much. I then told them that I would have to go back and grab my wallet in which he questioned me as though I was lying, and told me to hurry up. After retrieving my wallet and returning back to their truck, I had asked about the price again seeing as though, many times, I have been a witness to white males only paying $100 to get their vehicle off the truck. He once again got an attitude, and said that either I pay or they were leaving, basically leaving me with no choice. After I paid, they plopped my car down and drove off. The attitudes of these two men were disgusting, and when my mother called their office, whomever answered the phone was also extremely rude when my mother was only calling to ask questions. As she was talking to them, they refused to provide any names and told her to call back for management Monday. I don't appreciate the way that they treat customers, and they have the worst service I have ever experienced. read more

If I could select zero stars I would. This company is guilty of predatory towing and is run by the most unprofessional people I have ever encountered. I had my car towed from a visitor parking space, I called around and found out KAR had towed my car. I called to figure out how to pick up my car, and the man that answered was unequivocally rude and distasteful. I had to call him 4 times before he finally agreed to "go back to the office" to let me retrieve my vehicle. On the phone he also claimed a different price each time I called. These calls occurred within 4 hours of each other. He continuously pushed back the time we agreed to meet, then he was late to the meeting by 15 minutes. Punctuality is only one of the attributes he lacks. Upon meeting, he was rude and curt, and posed a fee of $215 as opposed to the $160 he told me on the phone. He claimed the extra money was because "he had to come back to the office", but it is a 24 hour business.... I told him I was a college kid working myself through college, my "daddy" doesn't pay a dime. I told him this fee was far too high and it would have a hard impact on my finances. He didn't care, wouldn't look me in the eye. This occurred on a Sunday, being in college I had class in the morning at my school 2 hours away. I was not able to stay the night and figure a better price or argue the next day, this was late at night as well. So being in my position I paid the fee in order to get back to school. I ended up paying that deplorable man 13% of my worth. read more