Exceeded my expectations! Excellent work for a very fair price. I have had similar work done…read moreelsewhere and the quality at Ellis was by far superior!

If you had asked me last year what I thought about Owatonna Ford I would have had a somewhat…read morenegative opinion on it. My fiance and I had gone in there to test drive a few cars that we had seen on the website and were greeted by a salesman that either didn't like us because we were young, or thought we were just there to joyride because we were young. Needless to say, the experience left a very sour taste in my mouth and I was rather hesitant to return here. Fast forward to last month, my fiance was on the way to Albert Lea from Owatonna on 35 when every light on the dashboard turned on and the Taurus lost power. It chugged it's way to the side of the road where it was towed to a dealer in Waseca. It sat there for a day where they mulled over whether or not the warranty would cover the speed sensor in the transmission and because they weren't sure we opted to trade the vehicle in instead of chancing a several thousand dollar repair. DEML in Waseca only wanted to offer $7,000, Owatonna Ford offered much more. My fiance picked out a Silver 2012 Fusion SEL with almost every available option. It's safe, gets great mileage, looks fantastic, and is an all around stunning vehicle. The salesman we dealt with this time was amazing! Chris was great from start to finish. He was funny, friendly, knowledgeable, and didn't think twice about two 20 somethings in shopping for an almost new vehicle. After this experience I will most assuredly be buying my next car here. I have a Taurus as well and when it is time to trade the ol' girl in I will more than likely be getting myself a new Fusion or Focus. Owtaonna Ford really scored a win, and I would encourage anyone in the market for a new vehicle check this place out!

Back in July of 2021 I got my beloved Dodge Charger repaired here due to flooding that got in the…read moreengine. They completely destroyed my car in the process and after they "completed" repairs on my car, it broke down on the way home from the dealership, and my insurance company had to declare it as totaled. Thanks guys!

I was traveling and my vehicle was overdue for an oil change. Nate's Garage scheduled me very…read moreconveniently for my travel and completed the work very promptly. They used the vehicle specific oil and filter I had with me. All communication was excellent and professional. This really helped my trip continue smoothly. Office and shop are clean and tidy. I recommend highly.

I showed up unannounced two hours before closing on a Friday after breaking down on 52. Diagnosed…read moreand fixed before they closed at 5! Crystal was so kind to my crazy toddler and made us feel like we weren't a nuisance! Can't thank them enough for helping out!

Had my Dodge Ram repaired twice this year at TNT. I can't think of a business of any kind that…read morecompares, when it comes to their quality of work, promptness, communication, great work crew and friendly office staff. I would not recommend or take my vehicles to any other body shop.

Had our Motor Home repair when we hit a deer, it turned out very nice and the paint matched…read moreperfect. He has a big shop to get in a 36 ft Motor Home and tall doors, other shops couldn't get it in....Highly Recommend Gary!!

I had a deer hit repaired there and I was very pleased how fast he got me in and helped me with a…read morerental vehicle. He matched the paint and am very pleased with his work.

i unfortunately experienced extremely poor cus service exhibited by one of their employees. I am…read moredeaf and their representative was taking so fast that I had to ask her to clarify how the insurance works. She became very inpatient with me. They just lost a repeat customer.

From my experiences this appears to be a car dealer that doesn't hold their word, isn't good with…read moreaccounting, isn't good with communication, and I will not be coming back or advising anyone to come here. The car I was purchasing had a salvage title due to hail damage, the taillight was still cracked and when brought to attention, it was written down by Ali and stated verbally that the car would be getting a new taillight housing before I purchased it the following week. When I arrived that day they still hadn't gotten the new housing and swore they would be getting it in and let me know when they did. They did not call me so I sent Ali Facebook messages, how we had communicated earlier, which were also were not responded to. I called them 10+ times and spoke to either Ali or another worker or left a message each time over the course of 2 months. Each time they assured me that Willy would call me or they would call me back. They NEVER did until I told them how extremely frustrated I was with them. Nearly every time I called Willy had "just stepped out" and Ali said he would call me when he was back. She said to me that she told Willy each time I called so it does not appear to be a lack of communication between them that stopped Willy from calling me. When I finally got ahold of Willy, after nearly 2 months after purchasing the car, he told me that the car was sold as is and he had the as is no warranty form in front of him and that even though it had been written down previously and agreed upon, they were not going to hold their word or compensate me for the broken tail light. They say that they do not have this piece of paper where Ali wrote down what they were supposed to fix before I purchased the car, and as this was the only hard proof I had other than verbal agreements, they were not going to get one. Willy also used profane language on the phone towards my boyfriend and myself when we finally talked with him. The same day I bought the car it needed coolant and has been leaking to the point where I have to refill it every few days, a fact Willy says he knew nothing about (we asked and they did not let us lift up the car at their shop to look under it). There were also many small issues with the documentation prepared by Ali. She had wrongly overcharged me a few fees and they are now issuing a refund check for those, which I had to bring to their attention months after purchasing the car. They also did not sign the purchase agreement for over two months, until I told them that it was not signed, which meant our contract was void for that time period. I was also pulled over recently and the officer tested the window tint on my car, it read 17%, which is very dark and very illegal in Minnesota. The officer informed me that it is illegal for a car dealer to sell a car with illegally dark tint, so it is also their responsibility to fix that. I would recommend that potential buyers check to see what the tint level is before purchasing a car from Malecha's to ensure that everything is at or below the legal levels. I have complained to the Better Business Bureau and through them Willy and I have reached an agreement where he will be issuing me a refund check, removing the tint, and replacing the cracked taillight. What I have learned from this experience and what in my opinion potential buyers should take away, is that you should get every agreement in writing. No matter if it is a big issue or something tiny like a cracked taillight, if a dealer promises it to you, have them sign a document saying they will actually do it. I would also recommend looking over all documentation on the purchase agreement with the DMV to ensure that you are not overcharged. This review has been edited as to ensure it is not slanderous, only factual and representing my opinions. Because of this, I needed to add additional details to encompass the whole of my experience to make it as accurate as possible. I have tried my best to include information that is the most important to potential buyers so that they know what to look out for when dealing with this dealer, as this was the goal of the first version of my review. This is not a new review being made, simply an edit.