I am so impressed by this facility. My visit last week was perhaps the best Primary Care Physician…read morevisit in my entire period of time on this planet. Facility: everything is extremely clean, organized, and looks new. This is within the Queens Crossing building, one of the newest structures in downtown Flushing, so it was not surprising. Personnel: I must commend my physician, Doctor Sophia Lee: http://www.northshorelij.com/hospitals/find-a-doctor/sophia-yungwen-lee-md-11360533. She had a staff of people who were so professional. I was stabbed three times and shot twice. Two vaccines and one blood drawing. A few days afterwards, I was given a phone call to talk, in detail, about my blood work. And, perhaps most important, I was seen (relatively) on time! So rare for most Doctor's offices nowadays.

I love my PCP: Dr. Sophia Lee and would recommend her to anyone in this area. She is kind and very…read morepersonable. She tries to make conversation with you and make you feel very comfortable. She also takes time to explains the illness you have and what steps to take to prevent this or cure it. She speaks english(w no accent) and i think some chinese. Their technology is pretty good, and staff is professional. I also like that they are willing to share blood test results over the phone unlike some other clinics who make you go in and pay copay again to get the results. I had one negative experience with a covering doctor.She didnt really talk to me or get to know me and just prescribed medicine. But she has now gone to start her own practice elsewhere.

An update that pretty much reflects other reviews:…read more I saw Dr. Jia Hong just to get a form filled out. She recommended I come in for a checkup since I was a first time patient. Went through the motions and later got billed for a urine test by the diagnostic company. They called later to schedule a blood test since my results were abnormal - and they'll reach your emergency contact to get you to schedule if you don't answer. I called back and scheduled, but a day before my appointment I called to ask about the diagnostic test and other billing questions only to be met with blame shifting and defensive posturing. It's pointless to be detailed about a short conversation- but these receptionists obviously aren't in the business of anything other than crunching your information. For a doctors office to visit and get forms filled, it's not bad. If you want anything better than a doctor who points at a chart telling you need to diet, take your time and look for someone with a little more tact.

I am very happy with my choice of Dr. Hong as the family doctor for my wife and I. After we were…read moremarried 5 years ago, I wanted a GP that understands our needs as individuals as well as a couple and is Mandarin Chinese-English bilingual and multiculturally savvy. The doctor and her medical staff are both compassionate and conscientious. They have helped a lot with our issues of aging - blood pressure, pre-diabetes, low bone density, etc. The reception staff does a very professional and even-tempered job of helping patients with a wide variety of medical coverage, many of whom do not understand the US medical system, and whose first languages include many dialects. They even tolerate my attempts to communicate in Chinese with good humor even though their English is much better than my Mandarin. As to accusations of poor manners in reception... yeah I don't get a lot of love and giddy happiness to see me, but I have never been treated badly and never waited an excessive amount of time when I showed up for an appointment.

When I walked in, there were three receptionists sitting together chatting. As soon as I started…read morespeaking Mandarin to explain why I was there, the receptionist sitting in the middle immediately made an obvious "oh" sound in a mocking or dismissive tone. It happened the moment I spoke Chinese, which made me feel extremely uncomfortable and unwelcome. I don't know what she intended to imply, but regardless of whether she didn't understand the language or had another reason, her reaction came across as disrespectful and unprofessional. Patients should never be made to feel judged or embarrassed simply because they speak a different language. Healthcare staff are expected to treat every patient with courtesy and respect. Unfortunately, this interaction left me feeling that I was not welcomed because of the language I speak.

Northwell Health used to be only on the 4th Floor in Queens Crossing, but have now occupied the…read moreentire medical area on the First Floor of Queens Crossing of what used to be the HealthNeed Urgent Care area (apparently they moved to the New World Mall?) With Northwell taking over that whole area, they installed a new door by the 39th Ave entrance by the elevator and I think the Main Street entrance is closed off now. The 4th floor Northwell Health is primiarily Cardiology now and General Surgery is now on the first floor. Reception was very attentive and helpful. The wait wasn't long for a morning appointment. Overall, I really like the facility.

Referred here for a physical therapy, after waiting 6 weeks, after calling saying I would be late…read moreand being told the doctor would still see me I am told he will not see me (after spending 20 dollars on a cab to make it within 30 minutes of my appiintment) when I arrived for my appointment. I was then told I would have to wait an additional 2 weeks after not being seen (or the doctor at least taking the courtesy to step out and tell me himself he cant see me) Horrible, unprofessional service.

I have been going to the physical therapist for two years now. I like the Physical Therapist (PT)…read morethere. they are courteous and patient with me, very professional. Not just with me but with all.

Doctor is knowledgeable, patient, and truly listens. The staff are friendly and helpful. The clinic…read moreis clean and appointments are always on time. Couldn't ask for a better healthcare experience. Highly recommend! A Clinic That Truly Cares Doctors were phenomenal, made me feel completely at ease, answered all my questions without rushing, and ensured I was comfortable with every step. The administrative process was also hassle-free. This is how all healthcare should be. A truly five-star experience!

Short wait time, no appointment needed, very professional! Able to fill my prescription quickly…read more They also take straight Medicaid, which most places don't take

The team at this center realize the trust you place upon them and they live up to their…read moreexpectations. Every one of them. They are professions delivering high quality service going above and beyond the call of duty. The intake employees are first to greet you and they are bright eyed and bushy tail at 6 a.m. If it's alright to use that idiom!!! I came in February for a colonoscopy and an endoscopy but this just a follow up on stomach ulcer. ALL CLEAR on everything!!!

I can't stress enough the importance of having a quality team of caretakers. I felt so supported…read moreevery step of the way from front desk check in to recovery post procedure. All my questions were answered with warmth and sensitivity. As a "first timer" I was glad to have my nerves validated and put at ease. If I ever have to undergo anything gastro related again, Queens Endoscopy is my go to.

Super Friendly staff and somewhat professional facility, but the place has no respect for patient's…read moretime. I had an appointment for colonoscopy @12, got here early as recommended around 1140 and didn't get out of here until around 4PM. Then I had another appointment for endoscopy for 12 again. I was there early again and this time it wasn't too bad, they got to me 1 hour after my appointment time ..... I know they got to make money but stacking as many customers as possible but my time is money too ...... if they were more respectful with my time then they would have received 4-5 stars. Hope this helps.

Had an upper endoscopy done today, it took quicker and smoother than expected, so that is awesome…read more My Doctor (K.C. Hon) deserves 6 stars (damn you Yelp!) for taking care of me with excellence and courtesy, that's what a family gastro doctor should be like! The nurses are pretty good, they show courtesy and help me carry stuff around, overall assistance is 5 stars, however the shortfall is that their English is not the best. I do wish they keep improving and aim for a better more audible English eventually. I sometimes can't always speak Mandarin when my brain is stuck and can't find the right words at that exact time. Still, Cantonese and Mandarin is vital in Flushing. At least they tried and I tried. But the language barrier isn't enough to cost a star. Overall, a great experience and I am happy with it! This is why it gets 5 stars! I'll be sure to return for future endoscopes and colonoscopies when needed!

Appointments are easy to make. Accessing my records were a snap through the patient portal. Dr Wang…read moreand staff were very professional. I'm also very impressed with their receptionist who spoke multiple languages, Spanish and various dialects of Chinese. I was referred by a close friend who's a physician assistant (does not work for them). If they go to him as a patient it's gotta be a trusted place right? They have 2 locations, one on Union st and then this one on Prince st. They have on staff Nurse Practitioners, and Physician Assistants. The Union street is an older smaller office but it's ideal for me for early morning visits. I usually can zip in and out in no time.

Horrible customer service. I spoke with Tina (Chinese clerk who was hesitant to give her name) and…read moreshe was very rude on the phone, ignores my concern. I called in to complain because I was charged by my insurance even though they told me at first that I didn't have to pay anything for my annual physical. Also, I was told Dr. Wang would be there on the said schedule of my appointment, only to find out he was on vacation and whoever assessed me didn't even bother introduced himself. The tone of this clerk's (Tina's) voice was very condescending and as if she's instructing a toddler what to do. Didn't even apologize and she even called back without introducing herself and using a different number. I will never recommend this clinic and I will spread to everyone what a crappy service I have encountered with this clinic!

Brought my grandma here for an 11am appointment and wasn't seen under close to 1:10pm. By the time…read morewe checked out, it was 10 min shy of 2pm so total time spent was 3 hours. Better bring snacks if you're seeing the docs here... Will say Dr. Chen has great bedside manner but her phlebotomist who works Fridays can never find my grandmas vein. Not the first time either.. every time. They do take Medicaid so it's great but wait time is just atrocious.

I genuinely liked my doctor at Rendr Medical Group--they were professional and took time to listen…read more Unfortunately, everything beyond the exam room was a mess. The office staff refused to process a prior authorization for my medication simply because my insurance wouldn't be accepted starting next year--even though my coverage was still valid at the time. When I tried to get clarification, the staff were dismissive and difficult to communicate with. Adding to the frustration, copays were collected in error, and no one reached out to correct it until I pushed for a refund. Rendr has capable physicians, but the front-office experience is unprofessional and disorganized. I hope they fix their customer service before more patients have to deal with this.