I visited the store a few times before and had issues, and I have never actually went through with trying to file a complaint about any store I have ever visited before but the "quick service restaurant" experience I went though on 5/12/2019 at 3:23PM was the worst I have ever experienced in my years of going to any food establishments.
I ordered 5 double sliders plain. Very simple order. I was 1 of 2 customers in the entire store. I placed my order at 3:23PM on a Sunday. I received my food 33 minutes later. Throughout this 33 minutes, I experienced the cashier yell at a customer for asking about tea, I had them mess up my order and the cashier and the other employee yell at each other openly, the cashier was randomly walking around the store looking for the guy who ordered the sliders (me)... and when I said it was me, she said NO I GOTCHU I GOTCHU in a threatening manner...I don't know what that meant so I just looked around awkwardly. Keep in mind there was only 2 customers and even though I said I was the customer she was looking for she told me it wasn't me. Then after getting my order, I looked through my bag and saw that they not only used the same boxes that they used for the mess up order; meaning the boxes had ketchup and mustard on them from a previous order, the didn't make enough patties so they gave me 3 double sliders and at the bottom of the bag was 2 single sliders...I guess hoping I wouldn't notice and they could skip by with not having to make more. When I asked could I just get my money back at this point, the cashier went to the back to get the other person who I assume was the manager or a senior employee, and that employee just stated loudly IM NOT GOING UP THERE YOU ARE GONNA JUST HAVE TO SEND THE ORDER BACK TO ME I AINT GOING UP THERE.... keep in mind this whole time, I was calm, and was taken aback by open angst towards the ONLY 2 CUSTOMERS IN THE STORE.... even the Circle K employees apologized on their behalf. I just simply took by bag and left and this was 33 minutes at a fast food establishment for a tiny simple order. The Circle K employees are always nice, but I will never ever go back to this Hardees franchise. They are incredibly unorganized and openly rude, if not high, and it is insane that they are able to be like this. Trust me I know how fast food joints are but this is too much. Something needs to be done about this unruly and incompetent staff. read more