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Kanda

4.0 (1 review)
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12 years ago

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Hanahana Restaurant

Hanahana Restaurant

(17 reviews)

£££

We are visiting my cousin and her family in New Castle. Im…read moreoriginally from Latin America and my husband is Polish. We live in the USA and love Hibashi. We decided to bring everyone to this place that I found on Yelp. We sat down and they took our drink order. Normally my husband and I prefer natural drinks over soda. (Orange juice, tea, lemonade). I heard someone order lemonade so when it was my turn I ordered the same and then my husband who was next to me ordered one as well. When the drinks arrive we both get soda: a Sprite. Then they explained to me that in UK there is no such thing as lemonade (fresh water, lemon juice, sugar) but Sprite, the soda has completely replaced the natural drink. I explained to the lady the confusion. Told her we were visiting UK and this was our first experience ever in a UK restaurant. Explained what lemonade was in the US and asked if she could exchange both our drinks to coke. If We were going to have a fountain drink we prefer coke and did not like sprite. She came back again with our Sprites explaining how they had already come out of the fountain sprayer and they could not sell them to anyone else. We had to consume them. I asked my family if we could just leave and go somewhere else where customer service was existant and they were fine so I got up, paid our drink tab and we all left to a really good restaurant. I will write a good review about it. The manager/owner of this place is so xxxxxx that he lost 11 patrons just because he wouldn't exchange 2 sprites for 2 cokes. They were not even can or bottle. The guy was pouring them out from that fountain hose looking thing. I bet the cost is pennies. Not smart at all I understand the confusion and how I should have research how words differ here. However, customer satisfaction is global. Im not giving any restaurant a penny more of my money if they cant even change a sprite for a coke. Especially because there was a good reason why. It wasnt that we changed our mind. I explained we were foreigners and for us lemonade is lemons, water, sugar. This guy didnt care about his buisness (lost 11 patrons and possible later referrals plus a bad yelp review) Did not care about his city, New Castle (our fist experience in NC) Did not care about how tourists view his country as a whole. If he is the manager, he should get fired. If he owns the place they should close it down for bad service!!!

I was recommended this place by a friend. Me and my girlfriend went and it was lush!…read moreHas to be tried at least once. If you are up near Newcastle, get over

Miyabi - The food is not really cool, but the chef is quite a funny guy~

Miyabi

(3 reviews)

£££

Been here three times now and every time it's been more of a disappointment than the last. This…read moreplace is crap. First the food is over priced and the portions are small. The service is less than poor and on all occasions, once we had finished our mains we have asked for the desert menu only to be smiled at and kept waiting to the point where we gave up and left. We get the impression that they don't want to serve desert. On the last time we came it was a party of 15. Surely you would think that if 15 people want desert then the place would sell 15 deserts and make a nice packet. In general the service is bad. Making mistake on the orders, being rude and well I could go on and on and on. My advice... Don't eat here. The place has always been empty. Why is this still open. There are much finer places to eat in Lancaster even if you do want oriental food. STAY AWAY...

My husband and I went here on our anniversary because I was craving sushi and didn't know where…read moreelse I could find some around here. We had no idea what to expect when we walked in. We were seated with other couples around a central grill. They weren't people we'd come with. As we'd been hoping for more of a cozy and romantic dinner for two, we were a little disappointed at first. This was our error, though, not the restaurant's. At the second grill, we could see some kind of party that had come together and they looked like they were having a blast, so we happily gave it a chance. I'm glad we did! When the chef came out to start cooking, he put on an amazing show, flipping the knives, standing eggs on end and chopping things lightning fast. At the second grill, the chef was flipping a bite at a time through the air into the open mouths of the diners, but nobody on our side was that adventurous. It was great to watch, though! The food was delicious and the portions were MASSIVE. I had still ordered sushi as a starter and it was great, but looking back at the size of the main dish, I could have done without it. If you're looking for a quiet place for a date, I'd skip Miyabi, but it's perfect if you're feeling a bit adventurous or social, and I would take a group of people or a work outing here for dinner in a minute.

Kanda - japanese - Updated May 2026

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