they always say they will call you when your lenses or frames are in but never do, then after…read morewaiting 2 weeks you call and they never pick up i do mean never!!!! the phone nor respond to voice messages unless you call the main desk and pretend that you are new patient and need appointment only to have them say again that you will get a call back that something is always wrong with the phone. professionalism and customer serivice is a complete joke for this place. my last time with them.

I had an eye exam June 2nd it is now July 3rd and my glasses are still not in they said that it…read morewill be 2 to 3 weeks they didn't say an entire month. I've been calling everyday they say that they will get back to you within 24 hours and nobody has contacted me whatsoever. I am currently wearing my old glasses which are hanging off of my face and I cannot see Clearly. I feel that they do not care about their patients or they would have returned their calls as I have left several messages so this gets zero Stars in my opinion

They sent me 5 different confirmations, I called back and left a voicemail confirming. Went to my…read moreappointment, and was told that it was cancelled and apparently I had cancelled it by confirming on the voicemail. They wouldn't fit me in and I left with no eye exam. Terrible experience, don't bother with this place.

There are much more reputable eye doctors right across the street. Do not visit this location…read more Horrible customer service in bad management.Plague this location

The wait to see the eye doctor is absolutely ridiculous! I waited for an hour to even be called…read moreback! But I will give them five stars because the staff is very friendly and the doctor is great. I just wish they could fix the wait time.

I've been going here for three years because they accept my insurance. Shame on me. The office…read morestaff is not friendly. They seem bothered to actually provide customer service. You spend more time with the technicians than the actual optometrist. The technicians don't explain what they're doing but they're the ones that provide your perscription info to the doctor. The Optometrist simply checks their work. When I was finally seen by the doctor, they did not contact an actual exam. They dilated my eyes but did not check the pressure even though I have a family history of glaucoma. I have no confidence in the technician or doctor to be honest. I'm never going back.

Transportation made me late by 15min exactly they canceled my appt. The receptionist seen me…read moregetting off of the Transportation and refused to see me. Sitting in the office waiting for return after an hr. wait office said I could be seen. My Transportation comes in 20 min. Been here an hr. Now I can be seen SMH. ​

After a month of misinformation from speaking to 3 different reps spanning from 9/30/25, 10/6/2025,…read moreand 10/ 9/2025 I would NOT RECOMMEND THIS BUSINESS. Asking for my records from previous Ophthalmology doctor to be faxed to them before they could even consider me a new patient and then telling me they don't need the records and they are scheduling out to January 2026 is a total waste of time. WORST BZ ATTITUDE I HAVE EXPERIENCED IN DELAWARE. TREATING ME AS IF I AM BENEATH THEM AND IT'S A PRIVLAVAGE TO SPEAK TO THEM.

I've been a patient of theirs for many years. And over the past 2 or 3 years, I've made…read moreappointments, they let me know the appointment was canceled. I can't get another appointment for another 6 months. And most recently, their doctors are retiring, I guess, and they don't have enough Physicians to take the appointments that they're canceling, it's very frustrating when you set up an appointment 6 months to a year in advance and then a month before your appointment, they just drop you, cancel and say, sorry, we're doing the best we can. I'm finding a new eye doctor.

I wore glasses since elementary school and had been intrigued by the possibility of ditching my…read moreglasses ever since LASIK surgery gained popularity in the 90s. Of course I was squeamish at the thought of letting someone tamper with my eyes, so when I decided that I was ready to pursue this option in 2008, it wasn't a decision that I made lightly. I did my research, read the horror stories about what could go wrong and resolved that I would undergo the surgery only if I were considered a good candidate. I'd rather keep wearing glasses than lose my eyesight. When I asked my optometrist about LASIK surgery he directed me to Dr. Frank Owczarek at Eye Care of Delaware. Before I actually met with Dr. Owczarek I underwent extensive testing to evaluate my suitability for LASIK surgery. Unfortunately, I was informed that I was not a good candidate for LASIK due to my extreme degree of nearsightedness and the thinness of my corneas. However, Dr. Owczarek informed me that I was likely a good candidate for a newer procedure - implantable collamer lenses (ICL). Having never heard of this procedure, I initially dismissed it and accepted that I would wear glasses for the rest of my life. However, after some reflection I researched the ICL procedure and decided to undergo the further tests required to evaluate my suitability for this procedure. Dr. Owczarek and Dr. Mitchell (the resident optometrist) answered all my questions and made sure that I understood the risks before I made my decision. I decided to go for it. Dr. Owczarek and his staff were great during all stages of the surgery, from preparation through postoperative followup. During the surgery itself I had full confidence in Dr. Owczarek. The guy not only has his MD, but also a PhD. (in optics I believe). Not only is he a smart guy, but he has a good rapport with his patients as well. Most importantly, I couldn't be happier with the results of my surgery. Today I have vision better than 20/20. Unlike some ophthalmologists who only perform LASIK, Dr. Owczarek has no incentive to push LASIK over any other procedure. He is most concerned with finding the most appropriate solution for his patients. I wouldn't hesitate to recommend Dr. Owczarek and Eye Care of Delaware to anyone considering refractive surgery.

This place is awesome! My son had an eye emergency this morning before school and I made a call to…read morethe doctor and they told me to come in as soon as I can. 30 minutes later he was being seen before everyone. Great place to go for service. Highly recommend this office. They also have great eye wear choices.

Dr Odajari provides the best eye exam. She is thorough, precise and you can tell that she is…read moregenuinely concerned about her patients. Waiting room is a little on the warm side. Opticians are experienced and friendly. Selection of frames is average.

I went to Dr. Kneisley the entire time I lived in Delaware and have recommended her to many…read morefriends. She is warm and knowledgeable--the perfect combination in an eye doctor. Her staff is friendly and helpful. Appointments are easy to get, and she sells a good variety of affordable, attractive frames.

I have nothing but positive feedback to say about my experience coming to Vision Center…read more Every time I come here they are very helpful. I love how the inventory has been updated and I get compliments about my new frames.

I have been her patient since she bought this business. I would recommend her particularly to…read morefamilies who have children in need of eye care. It appears that her practice is well stocked with frames for all ages. Recent encounters were to determine whether it was time for cataract surgery for me, and follow-up care after the surgery. Overall, both I and my husband have been with her for about 15 years each, and she has never given either of us reason to consider going elsewhere.