I experienced the craziest thing ever in the Jackson, MS store. As I was shopping for pillows, a…read moreyoung man that worked there stopped and ask if I needed help. I said yes and he jumped right in and began helping me. In no time, he was called over head to go to the front of the store. He later found me in the store and told me that some people (with a small child and an animal) had arranged the huge boxes of furniture in the very back of the store, to block off an area that they could set up as a place to live inside. They were not there at the time , but the police and investigators were called. A customer just happened to be searching thru the large boxes for a specific piece of furniture and found blankets, stuffed animals, a small bowl of water and a few other items. She reported this incident.

A little information goes a long way. If you make an online purchase and need to make a return, not…read moreall of your emails will include a barcode that is needed to make the return. Your online account that has your order history does not include a barcode. Not currently. You can reach out to customer support to get it. I had my order number, but the associate could not look anything up by that, and you will only be offered a store credit at the current price. My email literally had the order number and the amount I paid for each item! I left very much irritated today after trying to make a return that could have and should have been handled in the store. At any point and time, the associate and the manager could have told me to reach out to customer support because they do not have access to do so. After messaging several people at customer support, I believe them, associates are probably told not to offer that information. The only reason I will be going back to At Home is to return my item now that I have the barcode!

I am writing to publicly report an appalling series of failures, mismanagement, and unprofessional…read morebehavior I experienced at your Ridgeland, MS location (Store #2622) on November 24, 2025. My purchase consisted of a refrigerator, over-the-range microwave, and gas range, totaling $1,880.28, which I paid in full at the time of sale. Before I continue, I want to commend Sales Associate Leonard (#921214) for his excellent service. He was courteous, knowledgeable, and the only helpful employee involved in this transaction. Unfortunately, the same cannot be said for the rest of the experience. I worked with Carrisa, who identified herself as a department supervisor, to finalize my purchase. I clearly provided the correct Mississippi delivery address in Jackson, MS 39206. We completed the installation contracts, and I asked how delivery would be scheduled. Carissa dismissed my question and said Lowe's would contact me. Just hours later, I received a delivery confirmation -- to a completely incorrect address in South Fulton, GA. I never provided that address, nor was this order intended for Georgia. When I contacted customer service, Donna (#4011217) attempted to correct the store's error and then escalated the issue. Carissa advised that because the store manager was "not available," the Assistant Store Manager instructed her to cancel and re-bill the entire order -- meaning Lowe's expected to charge me a second time while I waited up to seven business days for the original nearly $2,000 to be refunded. This is not a solution. It is a burden placed entirely on the customer to fix a Lowe's error. Despite there being ample time before the requested delivery date of December 3rd, I was told that correcting the address was "not possible." Carissa then transferred me to another associate, Karen, whose curt and dismissive behavior was shocking. She insisted that although the error was the store's fault, it was "human error" and that this is simply "the Lowe's way" and has been for 20 years. When I stated that I wanted the order canceled and refunded due to their refusal to correct the mistake, she replied "OK" and hung up the phone. Repeated attempts to call back were met with transfers and disconnections, forcing me to go through customer service again to obtain proof of cancellation. Your team did not just mishandle a sale -- they demonstrated a complete disregard for customer trust and for basic professionalism. I was prepared to give Lowe's substantial future business, as I own and am renovating multiple properties. However, based on what I experienced, I no longer trust Lowe's to handle large purchases responsibly. I am requesting that district leadership address the conduct and training deficiencies among the employees involved, specifically: The Assistant Store Manager who declined to come to the phone or assist Supervisor Carrisa, who failed to properly manage the transaction and refused reasonable corrective action Karen, whose rude and unprofessional behavior was wholly unacceptable. DO NOT trust this store with any high-value delivery or installation purchases. Their handling of my order demonstrated a complete lack of integrity, accountability, and basic competence. At this time, I still have not received my refund, and I am now considering retaining an attorney to resolve the issue. Buyer Beware !!

Lowe's has officially became my favorite company to partner with while I'm doing renovations on my…read morehome. Their app has made it easy for me to find items, save items to my favorites list, read reviews, and shop online or in the store, and I don't feel out of place. The online shopping staff were extremely helpful when I needed a few more supplies and was already in the process of painting. I was able to place my order online and I called to ask if they could pull the items off the shelves soon so it could get delivered to me in time, and they did! I am so grateful for that.

Great place to find used furniture, televisions, microwaves, etc. All items come from hotels that…read moreare changing decor, updating furniture, or are closing. Prices are reasonable and the owner is nice.

From the owner: Hotel Furniture Outlet is a Regional Hotel Liquidator that re-sells Furniture, Appliances, and…read moreElectronics, to the Public, Nursing Homes, Churches, Offices, Hotels and Anyone that needs Commercial Quality, Very Heavy & Sturdy, Furniture at Wholesale Prices!