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Kaizen Nutrition & Wellness

5.0 (1 review)
Closed 9:00 am - 4:00 pm
Updated a few days ago

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8 years ago

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Labcorp

Labcorp

1.1(54 reviews)
8.6 mi

Every time I get blood work done,it's always a battle with them. They don't know how to submit the…read moreproper codes so of course they don't get paid. Then they bill me and I have to call my insurance company to teach these incompetent employees how to submit the proper codes! Their customer support is full of incompetent employees who are rude and they don't have a clue!

Labcorp just double-charged me. My insurance already paid them from my FSA, and they kept sending…read moreme a bill in the same amount! I called and mailed them stating that they got paid, but they still kept sending me notices and threatening to send the bill to a collection agency. I finally asked my insurance/FSA for help, and the Labcorp rep was rude but agreed that they did receive the payment. It is their ploy to get double paid! I like Labcorp because they people who work in the lab are great. It's their billing dept that is deplorable. Look at this article, they even double and triple billed the DoD!!! ======================= https://federalnewsnetwork.com/federal-newscast/2023/03/after-years-of-double-billing-dod-for-genetic-tests-labcorp-pays-2-1m-fine/ After years of double billing DoD for genetic tests, LabCorp pays $2.1M fine The company contracted to provide laboratory testing at all DoD military treatment facilities throughout the world is facing a hefty fine. The Defense Department's inspector general said Laboratory Corporation of America (LabCorp) has agreed to pay $2.1 million to settle allegations it violated the False Claims Act. The IG said LabCorp allegedly overbilled DoD for genetic tests for military members performed by a third-party reference laboratory. According to the settlement agreement, the IG said for eight years, LabCorp double and/or triple billed DoD for these genetic tests.(Laboratory Corporation of America Agrees to Pay $2,100,000 to Settle False Claims Act - Allegations Related to Overbillings on DoD Contracts - DoD inspector general)

Labcorp - Email bill 90 days after the fact.

Labcorp

1.1(14 reviews)
8.7 mi

Absolutely unacceptable experience with Labcorp. I changed my phone number, and now I can't access…read moremy online account because verification codes are being sent to my old number. I called Billing--they said I needed to talk to Customer Service in Colorado. I got transferred, only to be told that everything must be done by email. No help, no urgency, no solution. Meanwhile, I need to check my lab results and schedule new tests, but I'm stuck waiting for someone to maybe read my email. It's crystal clear that Labcorp prioritizes billing over actual patient care. They have a number for collecting payments, but nothing helpful for real support. Disgusting and shameful. Patients deserve better. "Labcorp, where getting your money is more important than helping you! Come and visit us we will suck your blood and take your money . I f you need help just send us an email we will try to help at our earliest convenience!!"

To the staff & lab techs, you have 5 stars for outstanding professionalism and service. But!!!…read moreLabCorp billing department I'd give a -5 stars. I now will be demanding written verification of HHS insurance coverage. The pic attached I received 90 days after blood was taken. Working part-time at minimum wage... simply cannot afford such step costs. It's sad living in a society where profits out weigh one's ability to stay healthy. There is absolutely no excuse for not having transparency communication. The lab work results was completed in 2 to 3 days. Billing 90 days later is just plan stupidity on managements fault. Had my insurance been checked before hand, I could have refused the requested lab tests and save everyone a lot of heartache. I have to include this in my bankruptcy. Extremely bad professionalism having billing 90 days out. I'll also be informing my PCP I refuse to use LabCorp for further lab tests... cost too dang much.

LabCorp

LabCorp

1.0(12 reviews)
8.5 mi

There are serious issues with the staff at your 3200 Blue Ridge Road location in Raleigh, NC…read more In addition to making me wait for 20+ minutes past my scheduled appointment time, they also drew 4x more blood than was needed. I was just there to get my iron levels tested, and they should have known that because I physically handed them the order showing this. Yet for some reason, they started drawing multiple vials of blood, thinking (for some reason I can't possibly explain) that I was there to fill a different order -- one that they somehow had in their system, but NOT the one on the sheet of paper I handed them. This is EXTREME incompetence and malfeasance. I sent a separate complaint last Thursday via email, but no one has responded. I also already called and left voice messages with more than one (supposed) supervisor, but that was last Thursday, and no one has returned my call. I asked a staff member (one of the two present last Thursday) for a phone number where I could contact a manager, and she said that my problem had already been resolved and they were simply having a bad day. My question is, does anyone at LabCorp even care about any of this?

The place is a disgrace, me as my daughter biological mother has to wait a week after her alleged…read morefather in order to get DNA results all because he paid for it and out of spite didn't write my name down. Even though I brought her in for the test, sent in copies of her birth certificate, my ID and court papers stating he has no legal rights to information on her due to a restraining order. So now while he sits with result I have to wait till court to find out because I won't get them in time. If this is how they treat biological parents that is disgusting!

Kaizen Nutrition & Wellness - dietitians - Updated May 2026

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