When I worked in food branding working with the health department was always straight forward and…read moreeasy. When I volunteered at my son's school getting a TB test at the health department was the cheapest and quickest option, but that was pre Covid. Sitting in the waiting room now with my son wondering why it is taking so long to get the test done. We just waited in a line with no one behind the window for 20 minutes.

PHD is unreliable and not people centered. I called several times to get a vaccine that they…read morepromote on their website. I got NO response, by phone or email. This same thing happened during covid. Their staff is unprofessional and unresponsive. Shame on you for taking so much taxpayer funds and providing substandard care. You do Pasadena name a disservice

Fantastic facility, great staff who really took great care of me and a special mention to a nurse…read moreintern at Station 35, his name is Hamlet who was extremely patient, gracious and warm in taking great care of a patient (me) who was not feeling too well. The compassion Hamlet showed and the way he went about what he had to do was extremely appreciated by me as he was very calm, reassuring and gentle in the manner he took care of both of us sharing the same hospital room. Thank you Hamlet

I'm actually surprisingly ok with how things went here. The nurses come in your room way too much…read morebut they're on a serious regimen they have to follow ensuring you're okay post op. You're provided with a Medela Symphony which for pumps, is best in class. The NICU had mostly wonderful loving souls, really after weeks of visiting NICU shift after shift, only 1 of over a dozen nurses we met didn't seem to be sincere. The rest were just angels on earth caring for at risk babies. The food actually wasn't as bad as usual at hospitals you just have to navigate carefully LOL. All in all, I felt the maternity ward and NICU was warm and friendly. It was easy to park and go in and out of the hospital. Now the bill. It's exorbitant. I think 2 weeks of NICU was $479,000 LMAO I mean they have to just make this stuff up. Like there's a bowl of really horrible numbers and that's the one that got picked for me. I cannot fathom how someone without insurance can be faced with such a bill. But I digress about our healthcare system. Dr Greer and Dr Kaiser took great care of me and were super understanding and empathetic. Cathy in the NICU was a superstar human being. The hospital is beautiful and I felt cared for.

Dr Nassir and staff are the friendliest. The only downside is that during covid they are not doing…read morevirtual meetings for long term patients who've been coming here for years and are awar of their problems. I wish there was something we could work out because the drive is far and tough, but other great Doctor!

From the owner: Internal Medicine, Pain Management, Physical Therapy, Weight Loss, Workers Compensation, and…read moreMedicare Insurance

I've been to this location a couple of times now. For a fairly populated and dense area, this…read morelocation feels really low stress. How's it going in both times? Let them know what I was there for and got seen relatively quickly. Each time I went here the visit didn't take that long and felt like there was quality care both times. To be fair, I didn't come here for anything huge or elaborate, but just a really pleasant experience overall. One of the great things about going to Kaiser is that you can get a lot of different care under the same roof or at the same location. Parking was pretty easy to find in the garage as well.

Kaiser Pasadena location No star for the lab lady Today…read moreAppointment at 9:50am Saturday I have been a Kaiser Permanente member for more than 15 years, and this is the first time I have felt the need to file a complaint about the service I received. Today, I went to the laboratory for a blood draw. I specifically requested a butterfly needle because I have very small veins and have difficulty with blood draws. Several laboratory staff members in the past have told me that I can request a butterfly needle for this reason. Unfortunately, the staff member who drew my blood today was extremely forceful when inserting the needle. She poked me so hard that I had to hold myself back from screaming because of the pain. I understand that drawing blood from small veins can sometimes be challenging. However, there is no reason for a patient to be treated so roughly. I expected the procedure to be performed carefully, gently, and professionally. This experience was very upsetting and disappointing. As a Kaiser member of more than 15 years, I have never made a complaint like this before. I believe this staff member needs to improve her technique and, especially, the way she handles patients during blood draws. Patients should not have to endure unnecessary pain because a procedure is performed without enough care or gentleness. I am submitting this complaint because I hope Kaiser will take this matter seriously and provide appropriate feedback or training to prevent another patient from having the same experience

The parking is a total rip-off. $12.00 for an hour. No validation. I'm pissed about this and I…read moreresent being charged so much to see my doctor. Not only that, it is valet only. I don't like letting total strangers drive my vehicle and then expect a tip on top of the outrageous rates. Not that they don't deserve a tip working in that hot underground environment, but the fact that it's set up this way puts patients in a corner where they have to pay pay pay. Keck Medicine, please validate!!!

Blood work dept is so unorganized. They open at 8 am. I'm the 3rd person I walked in at 8:05…read more It's currently 8:22. Only 1 person has been attended. Parking is very difficult iven thoe your paying $2 every 15 minutes. Unreal. I'll update if I ever get out of here

Let me start off by saying DR. SARA is INCREDIBLE!! I have…read morealways hated doctors and never felt comfortable going but DR. SARA has changed those feelings for me. I went in regarding my health. I felt something was off and DR. SARA was so professional and efficient to figure out what was going on! I did the necessary testing and got on a nutritional regimen that HAS BEEN WORKING BEAUTIFULLY! It has only been a week and honestly, I have noticed such positive changes in my body! She is great at checking in with you and is always willing to be of help with any questions! DR. SARA takes the time to listen to your concerns and explanations. She is so patient and is VERY KNOWLEDGABLE! I felt 100% comfortable with sharing all my personal body information and knew I was in good hands! I am so thankful for DR. SARA and happy with my results! I 100000000% will be coming back again and again for HER!! She is truly AMAZING! I HIGHLY RECOMMEND DR. SARA!!!!!

I've had a consistently excellent experience at Optimal Health and wellness and would highly…read morerecommend it to anyone looking for a professional, elevated wellness service. From the moment you walk in, the environment is impeccably clean, calm, and thoughtfully designed--it strikes the perfect balance between medical office and a relaxing, spa-like atmosphere. The staff is exceptionally knowledgeable and attentive, taking the time to explain each treatment in a way that feels both informative and reassuring. I typically come in for B12 shots, (I recommend the Honey Badger) , and the process is quick, seamless, and handled with great care. Efficiency, level of professionalism, and attention to detail is what you receive throughout the entire visit. I've personally noticed a meaningful improvement in my energy levels and overall sense of well-being following my treatments. Equally important, I feel completely confident in the safety and quality of care provided here. Scheduling is easy. You can call or check the schedule online. Appointments run on time, and every interaction reflects a high standard of service. NOTE: Parking is free for the first 90 minutes, but keep in mind the day and time you go can make it a challenge to find parking. Give yourself time. You park in the same lot with A LOT of restaurants. You need the code to get into the office building. No appointments passed 5pm and not Saturdays. I will absolutely continue coming back.

I came here for a typhoid shot ($97) and it took a total of 2 hours.. they only have walk ins…read moreMonday - Wednesday and Mondays are the only days available for some tests. ( I think the TB skin tests ?) so.. maybe that's why Mondays are extra crowded, so if anything I'd recommend coming in the morning on Tuesday or Wednesday if you want to try and avoid crowds. There's parking in the back, but it was full when I got there.. because basically half of the parking spots are reserved for the employees and officers.. but there is street parking. When I got there the street was also full so I settled for having to walk.. Online, they have a price list that is "updated" for the vaccination prices.. however I paid $2 less than the listed price and I didn't have to pay the $50 clinic fee that they said was effective July 1, 2017..? Along with the prices they have their walk in hours and a phone number telling you to call to make sure they have your vaccinations in stock... however when I called it said it'll only tell you if they have yellow fever vaccination in stock. So I just went .. and when I got there it said typhoid was out of stock on their window... but luckily the lady said said they did have it ..? All I can say is be patient.. you'll get your stuff eventually..

When I realized I should probably get vaccinations for my overseas travels, and my doctor…read morerecommended this place because it'd be cheaper than what he could provide I cringed. I didn't want to wait hours in a busy clinic waiting to get shots. I came on a Monday around 11am, and was out the door by 11:15 am. Amazing.

Ladies, do not be scared of the name "the mark men's health"…read more I come every week and get my b-12 shot here. It keeps me going and helps me conquer the week of work, 2 kids and my busy life. Ned is awesome and is a great shot giver! Come here for that extra energy boost. I promise you it's clean, and the guys that work here are nice.

It's always nice coming to see Nes and Rich. They're super friendly and knowledgeable!read more

GREAT LOCATION TO SEE PHYSICIAN…read more============================== Found out my husband's pain management physician practices out of this beautiful new location by Santa Anita Racetrack. Who wouldn't want to go there instead of the main hospital in L.A.? Free and nice parking is a bonus. Easy freeway access is a bonus. Lots of food options nearby is a bonus. Nice waiting rooms is a bonus! It's so new I didn't feel like I was in a germ factory. I had my coffee, ear pods and I watched my Britbox crime series while I waited for my husband. I wish I would have a taken a photo of the view from the 2nd floor waiting area. It was nice. I hate horse racing because I feel like it's abusive to the horses, but you could actually watch races from the waiting rooms in the west building.

I woke up w/my rt leg not able to move w/o excruciating pain, (15/10); I'm very good with pain, so…read moremy husband took me to the e.r., Sadly Keck USC is the closest one. I was on my old crutches when arriving because it helped to keep my weight off the leg & help with movement. The very kind security guard immediately got me a wheelchair. She also helped me gather my registration paperwork so I didn't have to wait in line. The nurse who took my vitals asked why I was there. This is not a common condition, but she said she had to check with her attending who determined it was not an emergency. A simple Google check would have told her that it was life threatening, but she was NOT a good doctor. More on her later. After a couple of hours, they took me back for a blood panel so they could do a CT scan w/contrast completely skipping an ultrasound then an MRI w/contrast. The phlebotomist was good. I told them I was freezing and could I please have a blanket, & I hadn't eaten all day; could I have a sandwich. The doctor, whom I already went over all of my health issues, asked, "What if I got you a full meal instead?" I again had to remind her that I was on the FOD map diet for my IBS and could I just please have the plain sandwich and the blanket. This is now the second or third time asking for these things. She said she'd check on these. She and her attending both examined me, pushed very hard on the painful area. If it had been a clot, it could have broken apart & killed me. I finally got my blanket about 6 hours later. Still no sandwich. The female doctor/attending sucked & said if I was nauseous, I would have to keep the oversalted crackers down, which I did, then I could have a sandwich. I ate one pack, stopped, & was so angry thinking, "Does she think she's my mom?" I know my body & have been through enough things that I know what I best respond to. My husband found someone & told him what the m.d. said and could he please bring me sandwich. He said he would check on it. That was all of their responses. You would have thought that their sandwiches were on lockdown. In the meantime, I was in the main waiting room w/10-15 people vomiting non-stop. Finally, it was my time to go to the CT scan room, which I didn't get because someone was stroking out. Understandable. So I asked if I could have my sandwich while I was waiting because they were giving me strong pain medicine, & I still had to take my own, so I needed something in my stomach to help with the acids. "I'll go check on it." They rolled me into the inner waiting room left me facing the wall because I was apparently their prisoner except for no bread or water. When it was finally time to take me to the CT room, I asked about the Zofran, AGAIN, because I know how nauseous the contrast makes me. OOPS! They forgot to order it, so I had to go back to my prison cell. At least this time, they left me facing my husband who again asked about my sandwich. "I'll go check on it." At least an hour later, they finally got the Zofran and were able to take me to the CT room. Brian, the assistant was very nice and patient. He even offered to replace my blanket with a warmer one. When my husband asked him about my sandwich, he said, "I'll go check on it." The actual technician in the white lab coat was a little too in my face and rushing me. I COULDN'T MOVE MY LEG; I WAS DOING THE BEST I COULD! They rolled me to the main waiting room w/all of the vomiting people. After an hour or two, they came to get me just to put me in back in my prison cell. My husband had to go let our dogs out and feed them & asked again before he left about my sandwich.. "I'll go check on it." I was in the little waiting room at 3:00a.m. by myself & didn't sleep because I didn't trust these people. Meanwhile, the new RN's or MA's, (I couldn't tell which from their lack of professionalism) just kept flirting with the married NP who's ego got bigger with their many questions he answered. They could have researched on their own. I waited until 5:00a.m. because everyone kept ignoring me. Since no M.D. or P.A. was present, just an N.P. who was basically in front of me but never checked on me nor made eye contact w/me in those two hours, I finally asked very loudly "Is anyone going to tell me what's going on with me?" No response. A few minutes later, the N.P. shouted back (HIPPA), "I just now got your test results," (right) "and I'll go over the results, discharge paperwork, and any notes for work," but he just handed them to me. Luckily, I'm have a pre-nursing AA along w/a bunch of certs since I had to read them on my own. He said he would remove my port I reminded them I had because I know they would have left it in. I was already taking it out when he said he could do that. The CT scan was clear. I said, "doesn't explain my symptoms". Him, "Maybe we should run more tests. Which ones?" I asked to be rolled out. I'll go to the pro's to figure this out. Never got my damn sandwich!

Dr. Hong is an amazing Doctor. Talking to patients in her waiting room is just the tip of reality…read more Pregnant moms from pregnancy to birth rave about her care, professionalism and manor. She began seeing my wife in May 2025 after she suffered for years and underwent numerous scans and procedures across many cities, specialists and doctors. Dr. Hong was both diligent and proactive after locating a growth. Following a positive carcinoma biopsy, Dr. Hong ensured my wife was assigned and treated by one of the best surgeons in the field, (Dr. Pham of USC Keck). We were blessed to find this amazing doctor and we will always be greatful for her amazing response.

Hi. Dr Dorthy Hong is Absolutely not a good Representative for her Field…read more Went to Dr Hong 4 times to help with my Hot Flashes. She could not resolve my problem after Exams, Blood Work and many visits. She has put me on and off different Estradiols and it still hasn't solved my problem. Have Called her office over 4 times and talked to her Front Desk Representatives and they left messages to call me back over 4 times. She has never called me back. Wow, I know She is a Very Busy Dr., But after Months of nonrespons Nothing. I have called Back again and the Front Desk said they gave her the messages. They said I'll give her the message again, But would need to make a Appointment to see her and Discuss the situation again!