Excelente atención! Todo el personal atiende con…read moreextraordinaria simpatía. Brindan orientación oportuna de citas, exámenes de laboratorio o cualquier duda que uno tenga. Realmente atienden cómo en familia.

Asian ultrasound tech very disrespectful and did not care about our religious beliefs. do not ever…read morerecommend

They're pretty busy a lot, but it is California. And they try to help as much as they can. My…read moreneurologist here is amazing. It's actually the reason why I moved to California for better healthcare for my epilepsy.

Walking into the Addiction Medicine department at Kaiser's Orchard building feels less like…read moreentering a healthcare facility and more like walking into a corner liquor store that has been robbed one too many times. From the second you step through the doors, you are greeted by an absurd wall of bulletproof glass separating the staff from the very people seeking support. You don't talk to a human being face-to-face; you shout through a tiny slot or intercom in the partition while standing on linoleum under harsh fluorescent lights, half expecting a cashier to slide a pack of cigarettes and scratchers back at you through a metal tray.  The aesthetic is aggressively bleak. It feels like security was the only design consideration, and everything else was an afterthought. The waiting area is sparse and clinical in the worst way, and the desperate attempts to soften the room with taped-up paper signs, streamers, and cheap seasonal party decorations somehow make it worse--like putting up a checkered banner in a bus depot to convince people they're having fun.  When people walk into an addiction medicine department, they are often in vulnerable, critical moments of their lives looking for compassion, dignity, and care. Instead, this facility immediately signals that you are considered a threat or a liability before you even check in. Between the fortressed reception counter, the sterile hostility of the setup, and the lingering sense of institutional paranoia, Kaiser couldn't make this place feel colder or more demoralizing if they tried. Do better. People seeking help deserve an environment built on healing and humanity, not a fortified checkout counter.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

The receptionist is not so friendly . She has patient standing there without acknowledging them . I…read moreseen them waiting for a while . She just typing away. I think she rude . She need learn to multi task . The rest in the office are great

Review #524 None Elite Squad so you know my Opinion Counts…read more I've read some reviews on here and though they have had bad Experience ..I can say my experiences with my family has always been positive. We've always done walk ins and the wait time has always been minimal. Service from the nurses and Drs have been great... medicine sent to my pharmacy of choice...parking is small but never have had a problem finding parking. overall it's a 5 star Urgent Care/Clinic and totally recommend it.. they're great with kids as well.

Terrible, every time I call it leads to a call center instead of the actual clinic so they can't…read moreeven answer your questions

Mom has been doing PT here for balance for about 12 weeks. I'm so impressed with the facility, the…read morestaff, and the level if care she is receiving. They go at her pace but also push her a bit so she progresses. Kaiser has always taken great care of us. I'm so thankful fir all if the staff for every encounter we have

Different medical stuff is handled here I come here for Physical therapy myself. The only problem…read moreI have with this location is the parking is terrible.

I'm only writing this review to be honest. I really love the doctors, they make me feel so…read morecomfortable and don't shame me at all. You could tell they really care for their patients. The nurse is also kind, supportive, and takes care of you. Although, the front desk is nice, but there have been times where I call and am on hold for over 20 mins and they never call back when I leave a voicemail. I always end up doing their work for them by faxing my results or calling the pharmacy regarding my prescriptions. Sometimes I have to be on top of them so they can work on my authorizations, referrals or even refills. If I don't, they'll never get done. It took them 3 months to place an auth and when I called to say I never got one, they placed an urgent one. I knew they had forgotten. I've also waited more than an hour to be seen even though I'm an established patient ; all because I noticed they added a last minute new patient. Completely fine, but I shouldn't have had to wait for so long when I was on time. I also did speak to a NP on a different occasion (I won't say her name because I don't want to shame her) and she was a bit rude. When she asked me health questions to review my family history I paused to think about it and when I tried to respond, she wouldn't let me explain and spoke to me like a 5 year old and said, "you're not understanding" when i clearly was, she just wasn't letting me speak. Overall there are some pros and cons but definitely be prepared for everything.

I am just so pleased with the front desk ladies and Doctor Woo. Maria and Angela are so kind and…read moreprofessional. I never have to wait for long, ever. This is by far the best Doctor, Dr Woo, that I have ever had. I really feel listened to and taken care of! Thank you ladies for your awesome customer service. I really appreciate how you have taken good care of me for the last 2 years. Thanks Again!

Had baby check up. It was quite a long wait though but I enjoyed the staff. All Nurses were…read morefantastic and friendly. I'd really recommend going here nad trust them. Especially good for new parents etc. I've been going here for about 10 years and most of my family does too. No complaints here, pretty straightforward place. One issue is I think they charge a bit higher copay for some of the visits then I'm used to

This place is great!!! It was literally one of the best experiences I've ever had at a doctors…read moreoffice. Brenda and Karen were so nice and helpful at the front. The nurse practitioner Teodora was absolutely amazing! She listened to everything I had to say and I never felt once like she was just trying to hurry up to go onto the next patient. There was barely any foot traffic there so they take their time with each patient to answer any questions or concerns. I totally recommend this business to anyone and everyone.

This place is the most unprofessional medical facility I have ever seen. Now I know where all the…read more2.0 GPA doctors practise. No need for an appointment because walk in patients get seen before you. Waited over an hour for my appointment and there was no one here but a lady with her loud ass kid. A lid at all costs. Better off going to MedMD.com and using common sense.

I would give them no stars if I could and I would not recommend this place to anyone. I came here…read morebecause I got hit by a car while riding my bike and it was the closest thing to me that was open at the time (5:30 on a Friday). The doctors took advantage of the fact I was still in shock and ordered an x-ray of my ankle and hand. The hand needed to be done because I was in a lot of pain and my finger had swollen to twice its size, my ankle was ok but a little swollen and bleeding. Looking back I should have told her I didn't need an x-ray on my foot since I WAS WALKING without a limp. But, still in shock I didn't make a fuss. My finger got an x-ray and let me tell you something, their x-ray machine is STATIONARY. So here I am, later to find out I have a fractured finger and the doctor is moving my fingers all crazy to get a good angle. WTF? You should be moving your x-ray machine around me, not moving ME around your machine! She could have hurt the injury worse! After x-rays were done apparently nothing is wrong but when a second doctor comes and sees the results she says I have a fracture and I overhear the first one saying "oh I can't believe I missed that" well, it just makes me think what else she misses when she looks at other people. I will never go back, nor recommend this place to anyone, ever. *update* I got a call from them 4 days later saying they have the results of my visit but I needed to pay them $30 to obtain them. What a load of sh*t. They already swindled $90 from me for an x-ray I didn't need, now they want me to pay for me results. Greedy, nasty, scumbag scammers. DO NOT COME HERE!!

The staff was kind, helpful and caring. Alejandra and Dr Bailey were very professional and had…read morefantastic patient care. Check-in was quick and accessible. Although I felt unwell, the quality of care made me feel at ease and calm.

My family and I recently moved to the area, and we live just 0.2 miles from this urgent care…read more Today, I rushed my husband there because he was experiencing a severe allergic reaction. By the time we arrived, his throat was beginning to swell and he was having difficulty swallowing. Instead of assessing the seriousness of his condition, the front desk receptionist immediately told us they were not accepting any new patients because there were five people ahead of us and the doctor was going on a lunch break. There was no urgency, no attempt to have a medical professional evaluate him, and no concern shown for what could have been a life-threatening emergency. I understand that clinics have schedules and capacity limits, but when someone is experiencing symptoms of a potentially fatal allergic reaction, the appropriate response should never be to simply turn them away without an assessment. Thankfully, we were able to get him to another facility where he received the care he needed. However, I am deeply disturbed by how carelessly this situation was handled. I hope this review encourages the clinic to reevaluate its emergency triage procedures so that another family is not put at risk during a medical emergency.

The staff is horrible and they do not know what they are doing. Got an X-ray to check for pneumonia…read morethey said results would take 1hr. I was there very sick on Saturday it is now Tuesday and can not get anyone to call me or give me results!! This facility should not be called urgent care. They see you then ghost you. The staff should not be trusted in what they do to patience.

Un-urgent care more like it…read more Just over 2.5 hr wait for nothing pretty much. There were like 3 other people when I got there and more came in after me. Avoid this place.