Don't even think about getting your septic tank pumped by this company! Two years ago, we scheduled for our septic tank to be pumped. I decided to watch teh guy do his job. He came about 5:15pm and went to dig up the septic tank. He didn't even come up to let me know that he was here and that he was gonna dig up our septic tank! He did the normal pumping procedures. stirred up the septic tank with the sludge pole and pumped out the waste. But the service should had taken a bit longer. He didn't even open up the secondary tank, I could tell that he didn't even pumped all the sludge! And when you don't get your sludge pumped out, it will soon back up the clog the pipes in the leaching field! He did the sloppiest job that any pumper can do! I was not happy with his service and he should had done better. It was as if he was trying to get out as quickly as he can not caring if the solids were pumped out. or not. So pretty much he left in 20mins!!! As a septic expert, I am glad that I kept an eye of the job performance this guy did and now I am able to prevent others from wasting their money on Kaiser Battistone. The value to hire this company is not worth it. Don't waste your money on them!!! So just like the other reviews, don't ever hire Kaiser Battistone to do they job! Hire Wind River Environmental Or Bill Jr & Sons Septic Services. read more

Kaiser-Battistone - This is just a pic I took, as I watched him pump out the septic tank. The whole service was sloppy. - Plumbing Near Me - Norwalk, Connecticut

We have used this company to do septic inspection before purchasing our house. - that went well, technician seemed knowledgeable and pricing was reasonable. After a year in our new home we decided to use the same company to pump our septic tank. The pricing was significantly higher than competition (about 40-60% more). But i figured assurance of job well done is worth more than couple hundred dollars. This time things were not so smooth. Technician DESTROYED our back yard. Additionally i was promised some comprehensive report / filter cleaning and whatever else extra charges included. Needless to say i did not get any of that, the only thing included in extra fees is ruined lawn. It's been over a month, no report, not even a courtesy reply to my email for customer service. Will not use again. read more

Placed a request for pumping on line, the day came and no show. Calling revealed that they were having issues with online booking. Fine. Rescheduled with a live person. Day came and no show. I called to see what happened, Service Rep puts me on hold to "check", we get disconnected. I call back to be told, tech called in sick. Great. I cancelled my account, will find another service provider. read more

I booked a pumping of two septic systems for a large home, since they were the company that did it for decades previously for our home. They weren't clear about confirming the date due to weather, since they would be coming from Massachusetts. Also, being winter, they stated that they needed a path to the areas to be pumped. Fair enough. But then, when getting details about the way the paths should be cleared, they mentioned a $125 per hour fee to clear a path, if it wasn't to their requirements. I cancelled and moved to a local company, one not bought out by market-driven out-of-state owners. read more

Stay Away!!! This used to be a local Norwalk CT company who got bought by a large firm in Marlborough, MA called Wind River Environmental. They charge 35% more than any other company in the Fairfield county area and when I called to have an appointment made they said "you are all set for Monday" I call back on Monday and now they have no record of it... Terrible customer service and insanely high prices. read more

I hired this company because you gave them an A+ rating. From the start they didn't compete the job to my satisfaction. My husband contacted them right way discuss the work they did and asked the manger to to speak. No one called him back. He them emailed the company twice to ask to speak to the manager to discuss the work. No one still contacted him. They just kept sending bills. Now because of our efforts to to contact them we didn't pay them. Now their charging me interest on the for not paying their bill. I researched the company through the City of Norwalk and found out they have a since 2009 to the present of them not paying their own bills from 100s of lawsuits through the court system that they were held responsible for theses claims and they still haven't paid for their obligation to paid. Then I researched the secretary of the state of CT since 1982 numerous times they where unapproved for registering their business name to be a registered corporation. Each invoice I receive a different address for them. I feel that their an untrustworthy company all around. I suggest to anyone anyone who would like to use their services. read more

Horrible service at Kaiser - Battistone. Called them on Saturday for an emergency septic repair. They told me to call back on Monday. On Monday, I was informed they have no bandwidth and to look elsewhere. Complete lack of communication.... read more

Today would have been the 3rd time I have used this company - who I thought was very good.. A few weeks ago, I had called to schedule a septic tank pumping, and was told a technician would be at my house between 12pm and 5pm. Kind of a large time window, but ok. Fast forward to today, I took time off work to be here in the allotted time slot. By 3:30P, nobody had showed up and/or called to indicate they would be late. I decided to call at 3:45P to make sure they were still going to be here before 5pm (because I had somewhere to be in the evening). I was told that the technician was running late and they should be there "soon". At 4:45PM, still hearing nothing from them, I called again. I was told by the customer service rep that they should be at my house before 5PM, however, they had been unsuccessful in reaching the technician. I asked how they would know, and they said "the driver is probably driving and it is illegal for them to use the phone while they drive. We will call you when we hear from him." Uh..Ok..I wasn't asking for anyone to break any laws... I called again at 5:15PM, and was told they were still hoping that the driver was "on his way".. At 6:00PM (still no sign of them or a phone call), I decided to call one last time. What followed was a ridiculous conversation that I cannot even begin to understand... The customer service rep (CSR) started giving me excuses about how the "rainy weather is causing delays and/or accidents" and how it is "more important that their employees are safe than it is to be at my house on-time". Talk about irrelevant and condescending! Wow. What does that have to do with calling the customer (ME) from your protected cubicle to let them know that the technician will not be coming on time or at all? Talk about customer NO SERVICE... Not once has this company been proactive and called me to provide updates! Instead, I am made to feel that I don't care about someone's safety...or that my time is not valuable. Wow...So, at the end of my conversation at 6:20P I cancelled the appointment and informed them I would not be rescheduling - EVER. At 6:45P, the technician finally showed up and indicated that he had not heard from ANYONE at his office.. I told him that the appointment is cancelled, and he should chat with his office when he gets back. I am done with this company, and will never recommend them to anyone. A company that cannot handle customer service 101 - "communicate with the customer", does not deserve to be in business. Unlike a cable company, phone company, or utility, there ARE plenty of septic guys around to choose from. Buyer beware. read more

Wow! I just called the main number 800-525-6295 and the woman who answered the phone a) didn't know whether they serviced Stamford, CT which is very clearly listed on their website as an area they service and b) just had the most disgusting attitude for no reason. She asked if I wanted a real estate inspection and I said, well, I need to clarify what you mean by a real estate inspection especially because I don't work in your field, and she flipped out going on and on in the most irritated and condescending manner about how it is different from a home inspection where the foundation is inspected, etc. I stated that I know the difference between a HOME inspection and SEPTIC inspection, which is why I was calling the SEPTIC company for a SEPTIC inspection. She started laughing passively aggressively and uncontrollably. What in world? That was the most bizarre call I have ever had. Needless to say, I will be going with another septic inspector. read more

I just called Kaiser-Battistone to fix my shower handle and they fixed it on same day but they did a bad job. After fixing we were not getting good hot water, but in other bathrooms its fine. It took a while for us to identify that and when we called back them to address the issue, instead of addressing they started asking extra fee for service; this is not acceptable, this very bad customer service. I haven't wrote any review earlier on anyone but this wrong attitude forced me to do this. read more

I had a septic backup, and needed help immediately. I was given a price of $327 in advance and just wanted to get the job done, so accepted. They came same day, solved the problem (a clog in the exit pipe) and were gone in 20 minutes. Tech was nice, efficient. So, what is the problem? They charge $327 for the service and DO NOT TAKE INTO CONSIDERATION the time spent. Conclusion. service was good, but if you have a relatively minor problem, get someone else with an hourly rate. $327 flat fee is WAY TOO MUCH. read more

Please save your money...and don't call them...full of cheaters and would never return your call...