Not a great experience, I would give less than 1 star if it were an option.
I paid my balance due at the time of service for a root canal procedure. They told me the remaining portion was approved by my insurance. A statement arrived in my mailbox a while later, showing "Ins Portion Rec'd" indicating they received the insurance portion. About a month later, a second statement arrived with the same information. When the third one arrived, I called in to ask why these keep coming to me if the insurance portion has been received. The staff member informed me that this is the portion that was NOT paid by my insurance and that it is past due. They acknowledged there is a problem with their invoicing system and that is just the way they print out. I arrived a few business days later with a check in hand to settle up. They refused top accept it, indicating the matter has been turned over to collections, and it is against the law to take my payment. Now their flawed billing system has created stress, lost time, and possibly impacting my credit score, costing me more than the amount of the so called "Ins portion Rec'd". Very unprofessional.
If your dentist offers a referral to them, I would recommend asking for another option. read more