1. Kaczor & Assoc

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Schaumburg, IL

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Kaczor & Assoc

3.0 (2 reviews)
Open • 9:00 am - 8:00 pm

Services - Kaczor & Assoc

Accountants

Payroll services

Audit and conflict resolution support

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9 years ago

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Paylocity - Client Conference 2016

Paylocity

(173 reviews)

Biggest complaint with Paylocity is their refusal to have our designated account representative…read moreprovide us with implementation assistance when we want to utilize a module of Paylocity that we already have available to us. For instance, we have "Action Forms" already available to us. However, we requested assistance in putting this feature into action. We specifically asked if our account manager could offer us implementation assistance and we were told no. This has been the case with every module that we've tried to implement. We are left to figure it out ourselves, and always directed to their library of resources instead of the personalized assistance that would make the process much more efficient and helpful. What good is having an assigned account rep? When we call for support, we get a random person that helps us. I am not sure we've ever gotten through to our account rep for direct assistance. Their overall service to their clients is disappointing.

I cannot fathom why any company would use Paylocity. I have had nothing but trouble since my…read moreemployer switched. I've been working for 25 years and the HSA/FSA contracts other employers used NEVER asked for a receipt to pay claims. ​I don't mind uploading them but when FSA needs one it's different requirements every time. I am worn out dealing with these folks. Claims has no clue what is going on. Every person I speak with, after 30-40 minute holds, gives me a different shpill. I can't keep up. Why can't the claims dept do their job and get the claim information themselves? What are they doing otherwise? Negative stars.

Kaczor & Assoc - accountants - Updated October 2026

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