To the 1st review…read more Maam, I am an employee at 4 paws and I would like to address this review. First, I would like address the 'aloof and disorganized ' comment. I assume you were referring to the young lady that checked you in. She is our newest employee. She is fresh out of grooming school and young. Im sure she was unorganized and confused but she is learning a whole new job and our procedures. She is a shy young lady and is progressing nicely. I'm sorry if her lack of experience was less than acceptable for you. If you would have expressed your concern we would have been more than happy to have a senior staff member check you in. Next I would like to apologize for a groom that you found to be sub par. We would have greatly appreciated your concerns when you picked your dog up and paid. We would have been more than happy to correct and grievances you had about your groom. As far as the groin being shaved to the skin, that is standard in all the grooming facilities that I know. It's a sanitary service. We also shave the anus. We realize that your pet is extremely important to you and the money that you pay for its groom should be worth what you expect. But if you don't point out your concerns then we can't fix them for you. I dont remember the circumstances of that day but you must understand that everyone has their bad days. We would have been more than happy to correct anything that you found unsatisfactory but you didn't come forward. As far as the 'verbal assault' pertains, I think that's a little harsh. It's upsetting to us as a buisness to see a client looking for recommendations and then singling our business out as a 'do not recommend because I've tried them'. That reflects poorly on the buisness that we have worked very hard in to gain our great reputation. 20 years as a small business is remarkable, especially for a grooming shop. Again, if you would have verbally expressed your unsatisfaction then we could have more clearly addressed this situation. Its very easy to misconstrue the inflection in a written message. We rely on the feedback of our clients, both good and bad, in order to better our clients experience and progress as successful business. Im sorry that you weren't happy with your experience but if we are not informed of a concern then we cannot rectify the problem and make your experience better.

I have nothing but great things to say about Four Paws! They always do a fantastic job on our sweet…read moreCooper. Each and every time we pick him up we are pleased. Thank You to the entire staff for always doing a great job! I know its not an easy job!

Sent a friend with my pet and the staff was rude and "bullying". Rude secretary. Did not listen to…read morecustomer, peer pressured unneeded tests to build up the bill. Tried to tack on purchases that were not needed and when refused gave attitude and shamed them. Not professional. Go somewhere they put pets first, not their wallet. 1/10 experience.

Excellent facility. They are very caring, friendly and knowledgeable. They were able to do tests on…read moresite which produced quicker results. They are excellent at communicating and provide exceptional service. They stand out above the other choices in the area.

Sarah, the groomer at Pet Supplies Plus in Seneca next to Publix, is simply outstanding…read more I really messed up on not one but two appointment times and she was incredibly gracious and forgiving. She also gave our boy Wrigley a great session. He's so handsome and regal. We will make Sara our #1 go to moving forward. Excellent experience.

Oh, my. Not sure what happened but what a mess. They used…read moreto be super helpful with helping getting bags off the top shelves and helping load them into car. Definitely not the same.

Excellent salon team! They're always professional, kind, and consistently exceed expectations…read more Highly recommended!

The groomers were very courteous, but I honestly believe that an appointment should be an…read moreappointment and not "Your pet will be ready in 3 - 4 1/2 hours." I live a good distance from the store. I did everything I could to kill time. I came back at 3 hours and they started washing my pup after I came in! I told them that I would pay for any services that they had performed, but I couldn't wait any longer! I was told that they take pets in and rotate around and get to them when they can. Unacceptable! I made my appointment 10 days in advance! With an 11 o'clock appointment, my pet should be done at 12. Small dog/easy cut. My previous groomer (she moved) did an outstanding job full package in 50-55 minutes. Shame on you Petsmart! An appointment should be honored as an appointment or else just discontinue making appointments and "first come/first served." I will obviously not be coming back to this salon. The Petsmart salon in busy Roswell, Georgia kept to their appointments. Hopefully, the even further drive to Anderson Petsmart will show more professionalism.

If you want your pet to shine and look like a rock star, send them to the Pet Spa!! Jeanne has a…read moreway of making them look beautiful when she's done with them and they smell terrific too !! The only place I'll ever go to get my pets done!

My daughter took her dog here about a month or so ago. The shop was dirty and smelled bad. This was…read moreher dogs first grooming experience and so he wasn't the best patient but she felt as if the groomer was blaming my daughter for not being able to groom our dog completely. Not a good experience and would not recommend.

We have boarded our girl here many times and each time she has been treated with love and care…read more She tends to be a nervous dog, but she is happy to walk in and play with her friends.

Nasty owner does nothing website said.dogs aren't getting nap time there left out in heat all…read moreday.owner is aweful

Just took my Golden Retreiver Sophie to The K9 Inn to be groomed. I must say she received a…read morewonderful warm welcome when we arrived and the best bath and grooming she has ever gotten in her 5 years of life. They did an exceptional job and we will be returning again soon.

We used Platinum Dog Grooming from the time they opened and enjoyed them greatly. Unfortunately,…read morethey have been bought out by the K9 Inn. We brought our dog there on Aug 3rd, 2022, not knowing Platinum had been bought out. There was no sign of any price increases and they did not inform us of those increases at drop off time. With the old owners in charge, they would call us three, or sometimes four hours later to come pick up our dog. The new owners called a mere 1.5 hours later to pick up our German Shepherd and she didn't smell fresh like Platinum owners made her smell. They told me it would be a extra $10 for two squirts of fragrance. Fragrance? She should be cleaned properly so you don't have to put fluffy perfume cover-up on the dog. We declined the "cover-up" and asked for the total. The gentlemen asked me how much we paid before. I told him $50. He said it would be $55 as they had to raise prices. Ok, we accepted that, but barely two days later our inside dog smelled like she did when we brought her for the bath. Didn't understand why but we presumed that maybe because they had her out in one and a half hours versus three hours likely had something to do with it. So today, September 14, 2022, we tried again thinking last time they were new at the business and maybe they just had a bad day on August 3rd. When I picked our dog up this afternoon I asked what type of shampoo they used last time because she smelled two days later. The clerk said she'd check and came back to tell me they used a different type of shampoo on her today. It was time to pay and, of course, I thought it was $55 like last time. The lady then told me it would be $85. I'm sorry, what? For what? The clerk informed me, "We used the Dremel to do her nails". I replied I never asked for that service, so she removed the fee. Then she told me the new price was now $65. What? Why? "Because she is a big dog", said the clerk. I decided not to argue with her about $10, but to instead "vote with my feet" so I paid $65 but we will never return. Here's a suggestion. Why not tell everyone you, for the second time in as many months, have raised the prices! I departed for home but driving down the road, I had to drop the windows because our dog smelled like the perfume counter at the department store. I will be looking for another place for her to have a bathed. If you decide not to heed my warning and venture inside to have any kind of pet treatments performed, BUYERS BEWARE and make sure you pin K9 Inn down on the price before you drop off your four-legged family member.