Super quick and smooth process picking up our puppy! Perry's Doodles was great answering our…read morequestions leading up to the day of, and Billie is the perfect lil pup! First vet check was all good, she is very well socialized and so loving.

bought an adorable puppy but took her to the vet and she has giardia and a double ear infection…read more this is not my first dog and I have never had any puppies come home with any sort of infections. I asked the breeder to cover the cost of medications and she declined saying these are common puppy ailments. really displeased with her response and reaction.

Exceptional care, compassion, and kindness when we needed it most…read moreMy husband and I were vacationing in Galena, Illinois, with our two small dogs when we noticed that our 14-year-old Yorkiepoo was having a difficult time walking. Since we had been traveling and driving from Texas, we initially thought he might simply have a hitch in his giddy-up. But being a senior myself, I felt he needed to be seen sooner rather than later. I called Veterinary Associates of Galena around 4:15 p.m. and explained what was going on. They closed at 5:00, but without hesitation, they told us to bring him in. When we arrived, they took us back almost immediately and began examining him. They did blood work and even contacted our veterinarian back home in Texas to obtain his medical records and make sure they had everything they needed to properly evaluate him. Thankfully, his blood work came back perfect. They prescribed medication, and we were back at our hotel by about 5:30. The next morning, he was only so-so and was acting a little funny. I called Veterinary Associates again, and they were able to get us an appointment within a couple of hours. As he seemed to be feeling a little better, I ultimately decided to cancel the appointment. They told me that if anything changed, they didn't have another opening until the following morning, but they would do what they could. Unfortunately, by about 4:00 that afternoon, he had taken a major turn for the worse. I told my husband, "We need to go to the vet," and we didn't even call ahead. When we arrived, they immediately knew something was wrong and rushed us to the back -- and this was on a busy Friday with a full waiting room. They examined him extremely thoroughly and then sat down with us and counseled us through what was happening. Sadly, we were faced with the most heartbreaking decision a pet parent can ever make. What meant so much to us was that we never once felt rushed, dismissed, or like we were imposing on them, even though they were incredibly busy. Every veterinarian, veterinary technician, and staff member treated our precious boy with such compassion and dignity. And I especially want to mention the wonderful girls at the front desk. They were every bit as compassionate and caring as the medical staff. Because everything happened so quickly, I was having a very difficult time trying to figure out how we were going to get his paw prints back to Texas. One of the women at the front desk told me she would personally pay for the postage. Since it was the middle of summer and she was concerned the prints might melt during the trip, she even offered to take them home and "bake" them herself so they would be safe to make the journey home. That small act of kindness meant more to me than she could possibly know. Losing a beloved pet is heartbreaking under any circumstances, but having it happen while you are hundreds of miles from home makes it even harder. Veterinary Associates of Galena gave our little guy the care, attention, and dignity he deserved, and they gave my husband and me compassion when we were at our most vulnerable. We cannot thank the entire team enough for everything they did for our fur baby and for us. We may have been from Texas and only in Galena on vacation, but they treated us like we had been their clients for years. If you are looking for a veterinary practice in the Galena area, I would wholeheartedly recommend Veterinary Associates. Five stars doesn't seem like nearly enough.

Outstanding doctors, outstanding staff! Melanie couldn't be more kind, helpful and professional!…read more All the doctors are amazing but Dr Ryan is the best vet I've ever come across.

Stopped by Safe Haven recently -- and wow, what a perfect name! The staff couldn't be more…read morewelcoming, knowledgeable, and clearly passionate about what they do. Every kitty and pup is so well cared for and loved. It's truly inspiring to see a shelter doing such amazing work for our four-legged friends! If you're thinking about adopting, definitely check them out -- you'll be so glad you did!

The animals are great. The people working there, incompetence is the nicest way to describe them.read more

Dr. Hellert is a sweetheart and cares greatly about the pets in her care and working with their…read moreowners to find the best solution for everyone. The rest of the staff is amazing as well and I really feel like they work as a team. Our most recent visit was putting our dog Rilie down after 16 years. It broke us all and I was distracted with grief trying to make the decision and get through the process. The staff were very supportive and accommodating for our family and other dogs to say goodbye. They were so patient with us and because of our large family, even sacrificed some of their lunch to meet our needs. We had her cremated and they gave us nose and paw stamps from her as well with a card and hand written condolences. They really did take care of both our pets and us as people. Forever grateful for their support.

DISGUSTING! Plenty of other vets to see. That's that will answer your questions without terminating…read moreyour relationship because you Ask for a simple result. As a paying customer expect nothing less. Certainly not being hung up on.

I love that this shelter brings in stray dogs from Miami that were s he filed to be put down…read more That's how we adopted our sweet Patterdale Terrior. He is probably the best dog we've ever had. Staff are friendly, shelter is clean, animals are well cared for. I would definitely go back if I ever wanted to adopt again.

Had an appt to look at a dog, was driving all the way from Iowa city, only to find out half way…read morethere that he was adopted.... I love that they are finding pets a new home but when you make an appt. to see a dog at least call and say he found a new home....

THE largest assortment of Tuffy's doggo toys I've ever seen on display. Many hard to find and…read moreunusually well- thought out dog (and a smaller cat selection) toys and pet coats, as well other pet-parent must haves (peiple t's and s"weatshiits). Love this store!

This was a cute little store for animal lovers. They had cute clothes to show love for your furry…read morefriend and well made food that seemed to be good quality. They had good inventory and customer service was very friendly when we went to check out. It seemed to be a little pricey, but what isn't pricey anymore. Overall, if you like animals it would be a fun store to check out and you may find something you like.