I would not even give these guys 1 star. Customer service is non-existent. Being brand new to climbing I decided to go to the nearest real climbing shop, where I should receive expert advice. I spent time with an assistant, who sized me and sold me a fantastic shoe. I pointed out at the time that I found the shoes tight and painful to wear and was told they would give and become more comfortable, I just needed to wear them in. Over the next 2 weeks I wore them a couple of times at my climbing gym, but found them more crippling the more I wore them. I took them back to the shop and was resized by another expert, who recommended a full size and a half bigger but had no authority to replace the shoes for me. The following two weeks I was led on a journey of discontent and frustration by the owner of K2 who wanted a post mortem to understand what went wrong. This resulted in me being invited to spend more of my personal time in the store only to be insulted, accused of lying and intimidated before being offered, his final conclusion of me purchasing a second pair of identical shoes from K2 in the appropriate size. He also suggested to recoup the cost of the original pair I should sell the ill fitting shoes in the newspaper.
In conclusion, avoid K2 at all costs- there are plenty of alternatives close by. read more