Ordered by mail a womens sweatshirt and needed to return item for a different size. I followed the…read moreinstructions for exchanges; required a form (said find it below) form was not there so I included order number and other pertinent information in the returned item. Sent it back to the Aggieville store in Manhattan as indicated. I have not had any response after 3 weeks so called the number listed for Rally, it is not the tele number for the Aggieville store rather a central number 913.340.7002. Was told by Rally respondent that I needed a tracking order for the item sent back in order to get a refund; there was nothing, NOTHING, in the instructions that said I needed to keep the tracking receipt. To bad, according to the Rally respondent, you loose. Follow the instructions written on their website and YOU LOOSE. I will NEVER order from them again.

Having Rally House here is a breath of fresh air. Varney's was a wonderful 136 year tradition, but…read moreit was not affordable for students. Upon walking in today, I was very impressed with the selection of K-State items and apparel. The women's section started at the front of the store and continued towards the back. There were plenty of men's and children's clothing options, housewares, jewelry, scarves, and everything you can imagine to show K-State Pride. There are also areas with Royals and Chiefs gear. The Rally House locations in KC and Lawrence have gear for other colleges (I have gotten K-State stuff in Lawrence in fact!) but here is a K-State exclusive spot. Who needs KU colors in here anyway to ruin the view? The prices though make this place worth celebrating. A zip hoodie at Varney's was $90+ and here it is $40! A cute tee or tank at Varney's was $60-70 and here it is $20-30. I applaud Rally House for bringing in a wide range of items at affordable prices.

Door dasher: I came in today 12/5/25 and was completing a order for my customer. I was immediately…read moregreeted at the door kindly, and was directed near the area I was needing to go (walked me directly there as well). Then while I was browsing around another customer greeted me and was very helpful and saw I was browsing in the area having just a little bit of trouble. He helped me find all 4 of my items within minutes and I was checked out and walking out of the store in less than 10 minutes. I just want to say thank you to your staff for being so helpful and very outgoing with their customer service skills. I had an extraordinary experience coming here today and was amazed at how much time they saved me to be able to get back on the road and resume my deliveries.

I tried to order an $800 Canoe from the Manhattan KS Dicks and they asked for $450 in shipping fees…read moreto get it to the store for me to pick it up. I pointed out that it would be cheaper for me to drive to the supplier in South Carolina and pick it up myself, including two nights in a hotel room, than to pay their shipping cost. The attendant assured me that cheaper shipping was not possible for a large item. I bought and shipped the canoe to my front for $900 from REI, and they even gave me an $89 gift card for my purchase. Nearly $400 in savings for picking a more understandable store.

On Saturday, April 4, I wanted to purchase a pair of jeans. I found the pair that I wanted to…read morepurchase. Ironically, there were two price signs for the same jeans. One sign had the jeans listed at $64.99 and the other sign had the same jeans listed at $54.99, with no differences in the signs except the price. When I asked at the customer service desk which price I would receive, the employee rang up the jeans at the $64 pair. I showed him the photo of the tags next to each other. His comment was that the jeans might be different since one pair was lighter. I enlarged the screen to help him see that the jeans under that $54 sign were a different model. He contacted his supervisor who also commented that it was an error and someone had not removed the sign. She also commented that she was going back to remove the $54.00 sign. They did not offer to sell me the jeans at the lower cost, (so much for their price match, huh). Instead, they were very solid in not selling the jeans at the reduced cost. What I did not disclose to them was I had two t-shirts at $23 each, plus another item for $120.00, and a pair of shoes for $80.00 that was also an intention to purchase. Essentially, because they were adamant about not reducing the jeans to $10 each for a $20 reduction of my cost, they lost a $330 sale, and a desire for me to never shop in their store again.

The staff here (service) are beyond rude at times. If you return something with no receipt for…read morestore credit you only get about 50% of the price back - so weird and unfair. From reading other reviews though it seems poor management is to blame and probably lack of customer service training for staff. Many people have wirtten that it is a horrible store to work in (see google reviews). In any case we will no longer shop in a store that does not do returns that refund the total purchase price (the only store I know that does this is Harbor Freight with their "restocking" fee). They do have a decent selection, this being small town Manhattan KS. Value is ok. I also felt they treated us differently because we do not look like your average midwestern Kansas red neck type people.

Service took waaaay too long and when we order our custards, a couple folks came in a few minutes…read morelater, ordered the same stuff and got out at least 5 minutes before us. Didn't give us a receipt. These guys don't wanna serve certain people. Freddy's and Baskin Robbin's are better. The only reason I didn't give just 1 star was because my custard was enjoyable.

wish I would have looked at reviews before i purchased items. I assumed they would be nice but boy…read morewas i wrong. Cheaply made and wanted to return all shirts (hat was nice) but no returns allowed. I didn't see that anywhere before I purchased because if I had I would have never ordered!!! No returns for crappy merchandise!!!!! The tank top I ordered is like a wife beater with big arm holes. Called but the girl was just like---nope---cant return

I first went to Rally House in Olathe to see a purse advertised on the website. I was informed the…read morepurse was available at Oak Park, 151st and 69 Hwy, and Shawnee, but had never been in the Olathe location. Since I was going to Manhattan, I felt confident the Wildcat purse would be available there. Again I was told they never had the purse there, but could order online. Since the online description does not have the purse measurements I do not want to order it without seeing it. I am disappointed that Rally House does not have KSU merchandise available in Manhattan or Olathe. I will not be driving to the other locations to see if the purse might be available there. In this case, two strikes and you're out.

From the owner: Shop the hottest officially-licensed gear for game day and beyond at Rally House Manhattan Tuttle…read moreCrossing!

Grand Slam Sporting Goods is an on-line store that sells a lot of outdoor equipment on Amazon.com…read more I purchased dock lines for my boat through Grand Slam. All four lines were defective right out of the packages. The braids on the lines were incomplete and not lashed. They easily came unbraided with little or no effort. Very dangerous for boaters in caught if foul weather. I realize that Grand Slam is not the manufacturer and just the vendor, but they need to stand behind their products especially if they are selling a dangerous product. Obviously, Grand Slam does not feel the same way. On my first attempt to return the items, I was ignored. On my second attempt I was "curtly" told by "John", to contact the manufacturer. Really, who does that? When I return a defective item to West Marine or even Target, I am refunded my money and the vendor contacts the manufacturer. Shame on Grand Slam Sports! Buyer-be-Ware when purchasing through them.