Good service and friendly staff ! Nice Experience ! Very…read moreKnowledgeable staff ! Would definitely recommend a visit to the store !

Purchased several firearms here. Good prices, knowledgeable staff. Good selection of used and…read moreunusual firearms.

Perfect economical FFL transfer, Great friendly informative Service. Highly Recommended. Ownwer…read moreoperater took alot of his time to explain to me many things and answer all my newbie questions.

From the owner: We offer professional fast service, we will work to make sure your order is complete,read more

Was a great place before it was sold to "At the waters edge" from westfield. The new owners were…read morerude, they jacked up the price on everything about 200%, pushed you into higher priced items and made it clear they were all about the $$$$. After they closed, they said that the local area couldn't support a dive shop. That is curious, because the original owner ran it for over 15 years - at a profit. Westfield was just angry that they couldn't fleece Palmer residents for overpriced classes. Too bad they didnt make any money.......maybe they could have paid off their loans/obligations!

Owner refused to see my e-bike because he doesn't like the brand! This business should not…read moreadvertise e-bike repair!!

horrible negligent bike shop. Rode the bike 4 times, owned it less than 2 weeks and the crank arm…read morefalls off. guy claims to meticulously have gone thru the bike, cranks don't fall apart from meticulous work, they fall apart from shoddy work. had the same gentleman put on a rear cargo rack, also fell off. both grips spin freely like a throttle on a motorcycle. this guy is an arrogant self entitled clown who is going to seriously injury or kill someones child. seek bike repairs or purchases from a real shop. the bike I purchased is currently having the crank completely replaced along with a complete rebuild, this guy is a fraud and has no business building expensive bikes. this man has yet to learn lesson in what it means to be humble and have humility and except when you've made a mistake as he never offered any sort of apology for his poor craftsmanship. all I got from this clown was a "oh geee I wonder how that could have happened" on both occasion. oh geee I don't know, maybe cuz your horrible at your job. Sincerely, AVOID PALMER AMATEUR HOUR BIKE

My girlfriend had Rik at the Frame And Picture Shoppe in Wilbraham frame 3 pictures for herself,…read moreshe requested non-reflective glass because of a problem she has with her eyes. When we went to hang the pictures, wee found that the glass was very reflective, so we brought them back to him. He insisted that the glass was ground to be non-reflective, I asked him if they only grind one side, and he said yes. He removed the glass from one and it looked to be correct, so I suggested that maybe he put the glass in backwards with the non-reflective side facing the picture. Rik started getting pissed off at me then, he knew I was right, but his ego wouldn`t let him admit it. He kept pointing his finger at me, saying I was insulting him, since I had no experience in the frame business, and he was the expert. I took the picture and reversed the glass in it, and it was now non-reflective, but Rik kept insisting that what I did was the wrong way, and that I was still insulting him. He did offer to flip the glass in all 3 pictures, but that after that, he didn`t want to see us in his store again, all the while continuing to rant against me. My girlfriend finally told him that she felt insulted, since it was obvious that I was right, and that he kept insulting me. All we wanted was for the pictures to be what she paid for them to be, but he was escalating the situation into more than it needed to be, he finally shoved all the pictures back at us and told us to leave and to never enter his store again. I knew that I could fix the pictures myself, so I packed them up, and as I started to go, his young boyfriend came over, told us to leave, and I told him that we were. At that time the guy body checked me, thankfully the store was crowded with displays so I was able to stay on my feet somewhat. I saw that he was behind me and advancing, so I drove my elbow into his chest to get him to stay away from me. I turned and faced him, and then Rik started calling for the police and saying that he has it all on tape. We left and later talked to a cop and gave him our story. In the police report, Rik claims that I was swearing at him the whole time and then for no reason I punched his boyfriend, which I never did. This all could have been settled so nicely if he offered to fix his mistake, but in his mind he isnt capable of making a mistake. If you ever get into a disagreement with him, he`ll instigate a fight and call the cops on you just like he did on us, just to save his fragile ego. A person like that should never be running a business where you deal with people.

I have used Rik and previously Kim who owned sold the shop to Rik. I have problems with my eyes so…read moreI always order the non-glare glass for my pictures.I have ordered non glare from Kim , and also Rik. One side of the glass (which is what I ordered and paid in full for (non glare) I paid for 3 pictures. I picked them up. When I got home I realized that Rik installed the glare side of the glass. I returned to the store and told him that he installed glare side of the glass. He responded with Cindy you are insulting me. I know what and how to frame, My boyfriend who was with me suggested that perhaps he installed the glass on the wrong side. At this time Riks temper was escalating to the point of a temper tantrum. To do a little test Rik removed the back of one of the picture to show me that the glass was non-glare. Holding the glass up you could see the non-glare, HOWEVER when the glass was turned over,, you could clearly see it was glass that was glare. Rik was clearly embarrassed. Yes he was most likely humiliated, only because he was so embarrassed. His face with a shade of red told me he would flip the glass and finish what I paid for ....for his mistake. I then told Rik that I was a very good customer. I then told Rik that I was personally humiliated by insulting my boy friend. In the midst of me telling Rik this , he shoved all of my artwork towards me, told me he was not going to finish what I paid for and that he did not want to see myself or my boyfriend in his store ever again. I placed my pictures in my bag, and we started for the door, a skinny man who I have seen in the past in that store, just hanging around. My assumption was that they were employees. One of those men stayed the entire time in the frame part of the shop , while the gentleman with a very large blond afro stayed in the toy section of the store. AS we started to walk out of the door the gentleman that had stayed in the frame shop (not Rik) Rik was behind the counter the entire time. The skinny man lurking around the frame shop hip checked my boyfriend as we were exiting, in response my boyfriend elbow backwards, Skinny man told me he was a veteran. Rik told the police that there was a child in store which was a complete lie He also said that my boyfriend and I were swearing....which is also a complete lie. Moral to the story is first I would not go into that store. This is only going to hurt his business. My entire employment was customer service. The customer is always right. I knew the previous owner Kim .of The frame and picture shop....and she always made things right.Ric should have admitted to his mistake graciously. Karma

Couldn't have been more pleased with Jake and his ability to fit me in his busy schedule when…read moreneeding a dumpster to clean out my mom's home. Was able to fit everything out of her apartment into it. Price for the rental/dump was very reasonable for what I had to toss away. TV's, computer monitors, a/c units, and refrigerators are $30 a piece and mattress and box springs are $75, no liquid paint or petroleum products.

WORST SERVICE EVER! As a long-time Wilbraham resident, I decided to do business with a local…read morecompany when the Chevy Silverado I was getting ready to sell needed some body work. Todd Luzi promised timely service and offered to put the truck on his lot for sale after the job was done. Little did I know! I dropped the truck off at Luzi's Auto Body in July and nothing was done to the truck for months. Todd Luzi kept making empty promises and excuses. 6 months later the work was still unfinished. I finally decided to take the truck off his lot and let another shop finish the job (at additional expense to me). Adding insult to injury, Luzi insisted on cash payment and refused to accept a check, even a certified check, for the partial work done. Don't waste your time and money at Luzi's.

Very nice club. Very friendly and always helpful staff and membership. Indoor and outdoor ranges…read morewell kept plus archery. 24/7. Been a member for about 3 years since moving to the area. Well recommended!

From the owner: We are a friendly and family-oriented non-profit organization serving our members since 1933. We…read moreprovide a wide variety of safe sporting activities and events for archery, pistols, rifles, and various training classes for all ages.

Excellent selection of safes, knowledgeable staff and top notch delivery service. I definitely…read morerecommend Eastern Security and Safe!

The guys were here pretty much on time, +/- 5 minutes. Did they work to get it where I asked them…read more They were sweating, I was sweating, but now it is just where I want it. Thanks guys