I am loving this bob. It's so versatile. The stylist took their time, and the work is neat. It is…read morewell worth the price and how long it took!

Here is a more extended, thorough, and highly polished version with stronger detail and flow while…read morestill keeping it professional: I am writing to formally express my dissatisfaction with the experience I had during my most recent visit to Koko's braiding shop. As someone who has been a returning client and has genuinely appreciated the service in the past, this experience was not only disappointing but also frustrating and unexpected. To begin, there was a significant issue regarding payment that immediately created confusion. Upon arrival, I was informed that Cash App was not an accepted form of payment. This came as a surprise to me because, during my previous visit, Cash App had been accepted without any issue. At no point prior to my appointment was I notified that there had been any changes to the shop's payment policy. I completely understand that businesses may update their policies at any time; however, it is essential that such changes are communicated clearly and in advance. Proper communication ensures that clients can come prepared and helps avoid unnecessary misunderstandings or inconvenience. Had I been informed ahead of time, I would have made sure to bring an alternative form of payment and the situation could have been avoided entirely. Unfortunately, what could have been a simple misunderstanding escalated unnecessarily due to the manner in which it was handled. When I attempted to explain my confusion and clarify the situation, Koko responded in a raised and aggressive tone. I felt that I was being spoken to disrespectfully, which made the interaction uncomfortable and upsetting. I was not argumentative or confrontational; I was simply trying to understand the situation and find a solution. As a customer, I believe it is reasonable to expect to be treated with respect and professionalism, even in moments of miscommunication. Rather than working toward a calm and respectful resolution, the interaction intensified, and I was ultimately told not to return to the shop. This response felt excessive and unprofessional, particularly given that I had previously been a loyal and satisfied client. In addition to the payment issue, there were also concerns regarding the level of service and professionalism during the appointment itself. Koko arrived late to her own shop, which caused a delay in the start of my appointment. Timeliness is an important aspect of any professional service, and arriving late without proper communication or acknowledgment can create a negative first impression. As a client who arrived on time and prepared for my appointment, this delay was both inconvenient and disappointing. Furthermore, I was instructed to begin taking down my own hair upon arrival. While I understand that some stylists may require clients to come with their hair already taken down or may charge separately for that service, this expectation was not communicated to me beforehand. Being asked to do so unexpectedly placed me in an uncomfortable position. Additionally, I was not provided with assistance while taking my hair down. Instead, Koko appeared to be resting rather than actively engaging in the service. At that time, there were no other clients present in the shop, which made the lack of assistance even more noticeable. I felt that, given the circumstances, a higher level of attentiveness, effort, and customer care should have been provided. This overall experience was particularly disheartening because it contrasted so strongly with my previous visits. I had genuinely enjoyed coming to this shop and had developed a level of trust and comfort based on past experiences. However, this visit significantly changed my perception. The combination of poor communication, lack of professionalism, and inadequate customer service created an environment that felt unwelcoming and uncomfortable. As a paying customer, I believe it is important to be treated with respect, to receive clear and timely communication regarding policies and expectations, and to experience a level of service that reflects professionalism and care. Unfortunately, those expectations were not met during this visit. The way the situation was handled made me feel undervalued as a customer and ultimately led to a very negative experience. Due to the nature of this interaction and the overall experience, I no longer feel comfortable returning to the shop. While I regret that my perception has changed, I believe it is important to share this feedback in hopes that it can be taken into consideration. Improvements in communication, professionalism, and overall customer service would greatly benefit future client experiences and help prevent similar situations from occurring.

I've been coming here since before the new management and the service is fantastic! The new…read moreownership has renovated the inside to a beautiful and modern space. The service is fast, easy and well priced. She takes pride in her work so you know you'll leave happy with the results, not just in and out for money. If you're looking for a new spot this is it!

They always do a great job. I almost never have to wait. It's clean and the staff (I don't know her…read morename but she's always there. Owner maybe) is always friendly I recommend!

Staying in town for a few weeks and needed a color and trim. Marcie was a crackerjack cutter and…read moreshe went far and away above what I would have expected. I will be leaving town a very happy, satisfied client and will be back when I'm in town again. She was excellent and extremely friendly to boot!

First time in, Marcie did a great job and took notes for next time. Highly recommended; give this…read moresmall town business owner a try!

We've been coming to see Jeremy to get our hair done since he's been at the Ashley Lynn's in the…read morePaxton. When they closed the place down and Jeremy decided to open Hair Echoes salon, of course we had to follow him. We don't live in the Downtown area, but we do come all this way just to cut our hair. Here's a few reasons why: 1. Jeremy is amazing at doing hair. No matter if you are a girl or guy, he does a spectacular job. In fact, he is the only person my husband and I let do our hair since people who usually do his hair do a terrible job and when I get my hair done somewhere else, it turns out horrible. 2. Not only is Jeremy amazing at hair, but he is an awesomely friendly guy too. He is very accommodating to scheduling us and will always try to squeeze us in if we really needed to. 3. I like the atmosphere of the place. It is clean and organized and comfortable to wait for our appointments to be had. Jeremy is not the only stylist at this salon and I believe they also do waxing, but I haven't had anything done but my hair by Jeremy. This is a great place to try! A little out of the way if you live in west Omaha, but worth it.

I love this place. Jenna is the best. Always listens to what I want and I leave there feeling great.read more

Saw Sydney for a haircut and she was amazing! She asked great questions about how I wear my hair…read morenormally, what I use on it, and took the cut slowly. I have my hair dry cut most of the time, and after age showed me how to get those beachy waves. They also gave me a bag with samples of their products and a few other goodies. Including a Chocolate that became a late night snack. Front desk is nice and the flowers are from Bloom in Rockbrook, one of my fav florists. I'm normally a last minute appointment person, but I already made my second appointment. I actually want to go back. Price-$40 haircut and style. Worth it.

this place is clean, comfortable and classy. I found my way to Kontempo by following my stylist…read more Maryn is amazing. She is a wizard with color easy to talk to and I would continue to follow anywhere so she has a great addition to the team at Kontempo. I got a color and cut now I'm ready for vacay!

Angela works magic!…read more I've been seeing Angela (the owner) for over 10 years and have followed her to her current salon that she owns. I will take in 15/20 pictures of things I like and she does looks at them and makes a unique look for me. I trust her and for my wedding she has all the decision power for me and the wedding party. Whatever she wants to do she gets to do. I trust her judgement without any hesitation and I know she'll make my wedding look even better. I consider Angela a close friend and am lucky to have her!!!

The hair cut is stunning! The owner really Listens to what you want! She is extremely clean,…read moreneat, down-to-earth and she with her partner stylist help each other when the other is busy. Their business is busy but when I come in, or anyone, you feel like the only client. Small, private, and family owned. The best salon for my finicky taste! Oh my Hollywood sis loves the color - Oh my what she pays compared to me at Allure Salon!

I can't stop looking at my hair! Elizabeth did such a great job on my blonde highlights. I wanted a…read morevery blended color and she exceeded my expectations. I felt very comfortable and welcome during my entire experience. My hair is so pretty and healthy now & I trusted how thorough she was. The salon is gorgeous and Elizabeth is the best!

Kaylynn at Blue Door is incredible. I have a ton of hair, and it is a mix of wavy, a little coarse…read moreand very thick. Kaylynn gave me exactly what I wanted, and a beautiful blowout. I've been back in Omaha for three years and bouncing between salons looking for the right place and person. Not only is Blue Door beautiful and comfortable inside, Kaylynn went above and beyond. Thank you!

I have been going to Sandy for many years for all of my hairstyling needs. She works with me to…read moreprovide the styles and colors that I ask for. Also, I am always successful in scheduling appointments. I would recommend hee to anyone who is looking for a great hairstylist!

I have been going to Sandy for 25 years. She always asks me what I want. Same cut? Same color?…read moreShe always listens.