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    K & L Grooming

    3.4 (7 reviews)

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    Jillian The Groomer

    Jillian The Groomer

    (7 reviews)

    BEST GROOMER I've ever had for my golden doodle! Willow…read moreloves Spa Day with Jillian.. in fact, she runs right in and gets in place without missing me at all.. Believe me... this is a miracle for Willow who has attachment issues! I love how Jillian grooms Willow! Absolutely adorable! She is so loving to Willow and all her clients so grooms! You must go see Jillian!

    I'd like to add an update…read more Jillian the Groomer agreed to reimburse me for my puppy's medications. I tried to keep expenses as cheap as possible so I bought her cone at Petsmart for $20, I took my puppy to the vet and they prescribed antibiotics and an ointment. I am currently giving my puppy her meds twice a day. In all of this, my 4# puppy is the victim. I sent Jillian a copy of the bill and asked her to reimburse me as we agreed. Currently, she's telling me her credit card is stolen and they racked up her credit card and she doesn't know when she can get her credit card back. Hmmm. I'm not sure why her credit card issues are somehow my problems. FYI, I work with credit card companies. They are insured. You would not owe any credit card company a penny if someone stole your credit card. I also know that they always overnight your credit card to you. I am frustrated and disappointed. I cannot imagine any business treating a customer this way. It's just not smart business. I have screenshots of our full conversation that I'm keeping in case I need to escalate this matter to the State of Oregon and BBB. I will update with final resolution if/when it happens. UPDATE - - I only charged Jillian the Groomer for the cost of my puppy's medicine and cone. The total is $132.75. Instead of doing the honorable thing, she refunded me my $95. My math says she still owes me $37.76. I will escalate this matter. She had the option to do the right thing and she didn't.

    Annie’s Grooming - Fiona

    Annie’s Grooming

    (15 reviews)

    Soft and very clean puppies. Wished there was more fragrance to the pups, but overall very happy…read morewith their services!

    I had a very upsetting experience here with my dog, Oscar,who is blind and has a known history of…read moredistress with dryers. At a previous appointment, we had specifically discussed making arrangements to avoid putting him in the dryer. Despite that, I was told during this visit that he was placed in and dryer and made that same distress sound. I was also asked to come in three hours earlier than my scheduled time and he would be ready in 2-3 hours. When I hadn't heard anything, I called and was then told he would not be ready until much later. No one contacted me to let me know there was a delay or that there has been an issue. What was most disappointing was how my concern was handled by the owner, Andrea when I arrived. Instead of acknowledging the communication breakdown or my concern for my dog, I felt dismissed and argued with rather than listen to. Instead of acknowledging my concerns about a blind senior dog in distress, I was made to feel like I was the problem for speaking up. To make matters worse, the owner told me not to bring Oscar back, calling me argumentative. Pet owners should be able to advocate for their dog's safety and comfort without being dismissed or penalized for it. Oscar appears to be okay, and I am grateful for that. But this experience was stressful, unprofessional, and not appropriate for a dog with known special needs. Oscar has been going to Annie's for a long time. Very disappointing, stressful and my dog did not get groomed in the 4 hours he was there.

    K & L Grooming - groomer - Updated May 2026

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