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K&K HVAC Services LLC

5.0 (1 review)
Open • Open 24 hours

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Services - K&K HVAC Services LLC

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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4 months ago

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Top Tier Mechanical - New water heater

Top Tier Mechanical

(4 reviews)

Seriously great work! Came in 10 min and done in 20 min! Nice guys! They replaced a gas valve for a…read moredryer and went above and beyond, hooked up the dryer for me. Highly recommend and will call them again. Price was very reasonable.

I used Top Tier Mechanical for my HVAC needs in June 2024. I had a new AC unit installed with a new…read morecoil and line set. During the installation, the line set was damaged, property was damaged and things left a mess. He attempted to give me a 2 foot piece of drop ceiling track when what was damaged was a 4 foot section, deeming this section useless. No attempt to replace the 2 damaged ceiling tiles. On top of the damage, the unit never worked properly. I've tried multiple times to have the company rectify the situation as everything is under warranty. It was never rectified last year and as of this year, the company came out and attempted to fix the issue and it did not work. I had a friend, that's works for a HVAC company, come over and check the numbers with his meter. He did not perform any work at all on the system, simply read the number to let me know that the reading wasn't within normal range. Chris, the owner of the company, told me that he was going to warranty my coil and replace it. He has made multiple lies to me with different dates and times he come out. I made sure to set aside time from work to be able to be here for him. He doesn't show up and completely stopped responding all together. I filed a complaint with the Department of Agriculture, Trade and Consumer Protection. They have reached out on my behalf and he lied to them stating information that goes against the proof I have in all of the text messages. I have all the paper trail going all the way back to June 2024 when the install happened. It's all been through text messages and I have screenshots of everything. I'm currently without a working AC unit and had to borrow window units to get by in this heat. As of now, I am out a lot of money. I have since had an HVAC company come out and take a look at my system. I was informed, and have pictures, that the coil in my system isn't the right coil. I paid for a 2.5 ton coil and received a 1.5 ton coil. This was verified via serial number. On top of the coil being wrong size, it was improperly installed without the right size pan under it causing a major airflow issue. I have pictures of this as well. When looking into the warranty, he never registered the coil only the condenser, meaning that it is not under warranty. Regardless, it was the wrong size and I had to buy the proper coil for my unit. After having these issues I looked deeper into the company and the owner has been sued numerous times under his personal name, Top Tier Mechanical and his previous company name of Fresh Air Mechanical. It is a long list of small claims and fraud cases. It's all public knowledge, so do yourself a favor and stay far away from this company. If you do not believe me, search for yourself on the Wisconsin CCAP webpage. Thank you and I hope I saved you a long list of problems and headache.

Southport Home Services

Southport Home Services

(20 reviews)

Phil came out on an after hours emergency furnace repair. He was there very quickly. My house was…read moredown to 37! I have a Nest thermostat and was alerted by the app. I was out of town at the time. He did quick work and got it running within 1/2 hour. Super nice guy and stayed for a bit to assure the furnace was working correctly. Southport was the only company that returned my call within minutes. I recommend Southport and Phil for quick repairs. 5 stars for service but I'm not sure if it was overpriced? They got the job done so my pipes didn't freeze and that's the important part.

For reference: I got a new water heater and some duct work done…read more Service: Absolutely impeccable. I was not sure what I would get as this was my first time working with Southport but all the technicians were polite and friendly. They went above and beyond and left the area better than when they arrived. They even worked around my two cats and made sure none of them made the great escape. The products: Southport stands by their products and recommended the best water heater for my situation and installed the ductwork to last and fit my house. I was speechless when I went down stairs and saw the work they did. I couldn't believe it. Everything was brought up to code and done with care! Great value products! If anyone were to ever ask me who they should go to for HVAC or Plumbing work I would confidently tell them southport!

K&K HVAC Services LLC - hvac - Updated May 2026

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