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    Jvc Usa

    5.0 (1 review)

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    13 years ago

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    Best Buy Riverdale - Tv

    Best Buy Riverdale

    2.0(75 reviews)
    4.8 mi
    $$

    To Best Buy's Management, Riverdale Location,…read more I want to bring to your attention a recent visit I had at your Riverdale location. I had a problem with my laptop and brought it in to be rectified. I dropped it off and a day later I went to pick it up. I had dropped it off a month before for the same problems and found out when I got home that only one of the 2 problems had been fixed, When I went this time for pickup it was Will DeGrenier that waited on me, I was furious to find out once again that only 1 of the problems was fixed. I got upset and made Will aware that I was. Will never got upset and was a real professional. He explained the solution for the second problem which was suggested the last time I was there. He kept his composure the whole time and finally talked me into trying what was suggested and suggested why. I calmed down and tried it and it worked. He was so professional. It is because of employees like Will that I will be a Best Buy's customer for life. Please take a minute and give him a pat on the back for me. A job well done. Thank you and Will Thomas O. Shanahan

    I wish I grabbed the one dude's name that assisted me. He was super friendly and helpful even…read morethough I walked in with a chip on my shoulder. He was patient and assisted me thoroughly. A huge thank you to him for dealing with me. You belong in customer service!!

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    Best Buy Riverdale - So happy with our new appliances! Ou place that offered a great bundle price!

    So happy with our new appliances! Ou place that offered a great bundle price!

    Best Buy Riverdale
    Best Buy Riverdale - Best Buy, Riverdale, NJ

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    Best Buy, Riverdale, NJ

    P.C. Richard & Son

    P.C. Richard & Son

    3.3(122 reviews)
    5.3 mi
    $$

    Recently I had a really old in the wall air conditioner removed and PC Richards provided me with…read morethe best installers I have ever meant. It was a difficult job it took about 4 hrs but they installed the new AC with exceptional precision and professionalism. Thank u Manuel and Louis for a job well done!!

    PUBLIC SERVICE ANNOUNCEMENT - PC RICHARDS I am posting this…read moreeverywhere because people deserve to know how PC Richards actually operates. About 2 1/2 years ago, I purchased a dryer from PC Richards along with their service agreement. 8 months ago, my dryer stopped drying clothes. They replaced the motherboard. While it temporarily helped, the dryer never truly worked correctly afterward. November 29 - dryer completely lost heat. Service appointment scheduled for December 5. The technician arrived, spent minutes with a flashlight and screwdriver, checked for an error code, and immediately declared, "It's the motherboard again." No real evaluation. No disassembly. December 8 - I received an email stating the part was ordered. By December 13 - no call, no appointment. When I contacted the service department, I was told the part order had been canceled in the notes without notifying me. Their "solution" was a $75 voucher and reordering the part. Important detail: That voucher was later canceled. December 20 - a new technician arrived. The motherboard was NOT the issue. Dryer still didn't work. He admitted the previous tech should have ordered sensors-- only to find out this part is normally stocked on their trucks..but that tech left without replacing and stated they need to be ordered. December 24 (Christmas Eve) - sensors installed. Still not fixed. Thankfully, my husband (an HVAC technician) was home and insisted they actually take the dryer apart instead of blindly chasing error codes. Final diagnosis: The motor was burned out the entire time. Once replaced in January, the dryer worked perfectly. The real issue: * No proper diagnostics * No accountability * Managers hiding behind "protocol" * Techs trained to look only for codes instead of evaluating the appliance * Complete disregard for the customer's time I had to take off EIGHT DAYS OF WORK, yet PC Richards considers this "one occurrence" because they label it "evaluation then repair." Convenient for them. Costly for me. This is no longer the family business it once was. It's a company that sends undertrained technicians, wastes customers' time, cancels promised resolutions, and takes zero responsibility. I will never do business with PC Richards again, and I strongly urge others to think twice before purchasing appliances or service agreements from them. People deserve better. Fuck you, PC Richards.

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    P.C. Richard & Son
    P.C. Richard & Son
    P.C. Richard & Son

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    Jvc Usa - electronics - Updated May 2026

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