Arrived on time Were professional and started working…read moreimmediately. No time wasted Excellent installation; we are so pleased No mess and left the place in its original condition; Left is so neat and tidy No damages anywhere whatsoever Finished the job well within time - in just one day (we were told it could take up to 2 days) Quality of work is outstanding; Well worth the money! The entire team coordinated the work so well - starting from doing an assessment to dropping off the material to completing the job - it was so seamless. They are so proficient and provided excellent service. A pleasure dealing with them. They are top notch! So proud they are local . Thank you for a job well done and making our family room and 2 master closets look great!!

I was very impressed with the flooring. The work was great, I am beyond ecstatic with the finished…read moreproduct. They are family-owned and the issues we had at the beginning of installation day were addressed quickly. I would have no issues telling anyone about the quality of the workmanship, and the professionalism of their installers.

Luis and his partner did a fantastic job installing wood flooring in three of our bedrooms. We…read morerecently moved to Raleigh and wanted to match the wood flooring in much of the house to bedrooms which had carpeting. The pattern of the flooring involved 3 different sized wood planks (3", 4" and 5"). While it took several months before all the wood finally arrived, Luis was able to install, sand and stain all three bedrooms (and closets) in a week's time. He was professional and on-time, and he matched the existing wood in the house perfectly. I highly recommend his services.

Luis and his crew did a great job installing laminate flooring over about 800 square feet of…read moreceramic tile in a handful of rooms, including kitchen, bathroom and hallways. He handled every complication (there are always some) with professional expertise, communicating with me the whole way. Takes pride in his work and the finished product shows. I almost forgot to say that his price was entirely reasonable. Hire this guy!

9 years and 2 houses later, we returned to Richie Ballance for flooring in our renovated kitchen…read more We were grateful to find a remnant piece of luxury vinyl that was large enough for our project and the installation was top notch. Prices are still quite high compared to other businesses in town, but the quality and service can't be beat.

Whenever we need/want something changed or any remodeling done, we always call Richie Ballance…read moreFlooring. Now they have done several projects for us and each time they do a perfect job, so why would we call anyone else. It seems they can do it all and do it correctly and neatly. Phyllis always helps us with colors and Richie and Justin will tell you if they think you may be making a mistake. We didn't even know that they can cover outside steps with a weather resistant type carpet until I told Richie one day about how I hated the brick steps coming into out kitchen from the garage. Richie said, "we can fix that for you" and they did. We absolutely love them. Again, a perfect job!!! This family is simply the best! Kemp and Terry Edwards

Thank you for the excellent work installing tile in my kitchen and bathroom. The work was prompt…read moreand completed on time. .../G. Richardson

This is very out of character for me, but I feel like I need to share our experience with Express…read moreFloors. We had Express Floors install the flooring in our kitchen after a water leak. We had used them once before without any problems, and I always try to support small businesses when I can. At the time, they were located in Louisburg, but they now operate out of Nashville. The floors were installed while we were out of town. Before the installation, we pointed out a spot in the subfloor that concerned us because of the water damage. Adam, the owner, assured us it was normal and told us not to worry because the flooring came with a 10-year warranty. We trusted what we were told. About 2.5 years later we started having problems. One of the tiles slid away from the wall, and Adam came out to repair it. During that visit, he told my husband that his weight was part of the problem. Honestly, that comment was unnecessary and insulting. Adam also blamed the construction of our mobile home and at one point claimed the flooring was already past the 10-year warranty. I eventually pulled out our original receipt, which showed when the flooring was purchased. Since January, we have been trying to get the current problems resolved. The LVP is cracking along the joints, and we thought we were finally making progress. My husband called, I went to pick out samples, and we believed we were working toward a solution. Instead, Adam is refusing to help us with the replacement flooring, claiming we didn't pay the $80 bill for the previous repair. I had never received that bill until after the most recent phone conversation. When my husband tried to talk to Adam about everything, the conversation became heated. My husband got frustrated and called Adam a "colorful liar." Adam started pressing buttons on the phone and hung up on him. When my husband called back, Adam had his assistant answer his cell phone instead of speaking with him directly. We have also been told that the company responsible for honoring the flooring warranty went bankrupt. I understand that this may complicate things, but we have still tried to work with Express Floors to find a reasonable solution. I've offered to pay the labor costs, pay half the cost of the flooring, and even purchase the flooring myself and arrange for someone else to install it. I'm not expecting everything to be handed to me for free, and thankfully, I can afford to get the floor repaired. That's not really the point anymore. The frustrating part is how we've been treated throughout this process. We were returning customers who trusted this business. We raised concerns before the installation, relied on the reassurance we were given, and have spent months trying to work things out. Instead of feeling like a customer they wanted to keep, we have felt like we've been given excuse after excuse. I also want to be fair and say that Adam's staff has been nothing but nice to us. My frustration is with how the owner has handled this situation. I know problems happen, and I understand that warranties have limitations. What I have a hard time understanding is why a business wouldn't want to work with a returning customer who is willing to compromise and pay a portion of the cost to get things resolved. I have always believed in supporting local businesses, and it's disappointing when an experience like this changes the way you feel about a company you once trusted. I'm sharing this so others in the area can make an informed decision and ask questions about warranties before purchasing flooring. I truly wish this had been handled differently. #LouisburgNC #FranklinCountyNC #NashvilleNC #NashCountyNC #BunnNC #YoungsvilleNC #FranklintonNC #WakeForestNC #RolesvilleNC #ZebulonNC #WendellNC #SpringHopeNC #RockyMountNC #WilsonNC #EasternNC #NorthCarolina #ShopLocalNC #SupportLocalBusinesses #LocalBusinessReviews #ConsumerAwareness #HomeImprovement #Flooring #FlooringReviews #LVPFlooring #Homeowners #CustomerExperience #SmallTownCommunity

An outstanding, Family owned business. From start to finished they handled our siding project…read moreprofessionally and at a level of quality that is refreshing in today's environment. Thank you for a job well done. We will be calling them first with future projects. First class group all the way.

We moved into our new home in February 2023. At the end of the living room was an 18' blank wall…read morewaiting for something special. Michael Sasser brought our vision to life, adding details that made it even more special. The team worked tirelessly for 3 weeks to make our house a home we love! They also tiled our backsplash and added under-cabinet lights, as well as venting our microwave hood outside. We recommend East Carolina Kitchen & Bath and will definitely use them again for our next projects!

Patrick and his team did a beautiful job helping us with flooring in our house we were putting on…read morethe market and our new house. Altogether they installed carpet, hardwoods, a stair runner, and mohawk laminate flooring. Once we offered on our new home, we needed the carpet replaced in our old house asap so we could list it. They replaced the carpet in two bedrooms and closets in one day. The photo showing the hardwood was previously carpet and we preferred hardwood against the back door entry. Patrick did a beautiful job. We were going to do LVP in the hallway upstairs but Patrick recommended we try Mohawk laminate. It was a GREAT choice. It's completely waterproof and slip free and really looks like real wood. All work was done at a very reasonable cost. Patrick is very responsive and did a wonderful job.

Patrick removed an existing carpet and installed a floating vinyl floor. He came to the site,…read moremeasured and provided an estimate within hours of my enquiry. He even tested the proposed flooring so that it would be compatible for my very specific application. I needed the job completed within a short and critical deadline and he delivered. He was meticulous, cleaning the site throughout the process and on completion. I Highly recommend Gellen's Flooring.

Great quality on the flooring and the install. We chose a pattern that required a perfectly…read moreaccurate installation and these guys nailed it. Really easy to work with, great quality. Boyd's represents every reason not to go to a chain store and settle for the contractor of the day to install the job.

Stopped in here when in search for carpet for my living room. They do have other flooring, but for…read morethis room my choice was carpet. Jason, the owner, quickly approached us and answered all of our questions in great detail. We chose the quality and style that we wanted and he gave us a quote, which was very reasonable. We were trying to match another carpeted area so he allowed us to carry his sample home to decide what color would work best. Steven came out and measured and could not have been nicer! Once our area was ready for the carpet, I called Steven and he scheduled it on the exact day I requested. Three installers showed up promptly and worked diligently and had us in business within a few hours! Jason called the next day to check on how our installation went and to be sure we were pleased. You just don't get that kind of service many places any more! I will definitely use Boyd's for any future flooring needs.

Excellent job by J & C Flooring. I had LVP floors installed in 2024 and shortly after I damaging…read moresome planks. I reached out to the original contractor for repair but he was a no-show for scheduled appointments and would not respond to me back as promised. After 2 months of trying to get a straight answer and resolution from the original contractor, I decided to look elsewhere. I found J & C Flooring on Yelp, a local family-owned business. The experience with J&C was quite the opposite: excellent communication, fast response for quote, competitive pricing, very knowledgeable, and the floor was repaired quickly and correctly. I am very pleased with the whole transaction and the results; I feel like a valued customer. Without a doubt, I will reach out to them again if I have more flooring needs.

Had water damage. Was able to replace entire flooring, etc... Was done in one day…read more However, communication was very poor when asking about other services. Was given a quote after numerous times asking for it. When trying to arrange to have other items repaired in home and schedule installation, they just vanished. This is very unprofessional behavior, especially since I have a year's warranty on my flooring. And if something happens to my flooring within that one year timeframe, who do I contact if they are not communicating with their customers? Very poor communication! Very unprofessional behavior.

This is the second time we've used Premier Flooring. When we bought our house they came and…read morereplaced all our carpet. We needed our kitchen and half bathroom floors redone as the tile was cracked and grout coming out in sharp pieces. Bryan was phenomenal in helping us pick the flooring for the kitchen. Answered all our questions and recommended flooring based on our budget. Went with an LVT in the kitchen and used leftover wood laminate from a previous job. Jose and his partner came out and installed all the flooring. You could tell they want it done right. They didn't rush. They adjusted, measured carefully. The floors look amazing! Highly recommend premier flooring!

Prompt and reliable, always a quality install. Grateful for the assistance and value from Premier…read moreFlooring.