My husband and I had a flood in our basement when I was 3 months pregnant. In a state of panic I…read morecalled Servpro. Not only was it a weekend - but the weather was damp and cold! I wasn't sure what to expect. Servpro came within 30 mins. Not only did they stop the leak they cleaned the water damage ensuring it was a safe environment for us to be in. The process was seamless and my basement is good as new! The team was clean efficient and quick! A+++. If you are in a state of emergency Servpro is there to help. Stephanie helped walk us through the steps of filing our claim and was always eager to help with questions/assistance along the way.

Remediation: 5 Sub-Contractor work quality: 4…read moreGeneral Contractor: 0 Our basement was flooded over Christmas break in 2022. Our ServPro immediately remediated the damage in the walls. Before going into all the details below, the only other saving grace to this nightmare was that his sub-contractors (for cabinets, for general work, and for countertops) were all helpful and when allowed, very communicative around their timelines and estimated completions. Now to the MASSIVE negatives...all around the General Contractor (GC) used by ServPro. For some context, after signing a contract on February 5, the project finished in late August. The GC did not go to our apartment any time after April. Once we signed the contract to rebuild, we began to have issues with the GC. Beyond estimating a May 1 deadline ("at the latest!") when we first signed with them in early Feb, the GC never managed our expectations at any point in this terrible process. When the GC's wife/assistant was brought onto the project in March to "help stay on top of him," we should have known that this was/is a known issue with the GC. He rarely knew what was going on at our project, and since he did not want us to directly communicate with his subcontractors, this meant his teams rarely knew what the job was on any given day. If my wife and I weren't diligent with our notes and keeping track of their commitments, the work done would haven't been what was agreed to and would have been even further behind schedule. Ex: the GC claimed to not know we changed our oven (from gas to electric) despite us buying through his reference and sending him all the specs/outlines of the changes months before taking delivery. As a result of his ineptitude, we had to reopen the ceiling (that we had JUST closed and repainted after installing recessed lights) to snake a more powerful electrical wire to the oven's electrical outlet. In addition, we now had to wait to set up a proper capping of the gas line with the city which could have been done in the weeks that we waited for the oven delivery. After multiple mistakes/delays like this, we made a formal complaint to his CEO as well as to my insurance contact, who was immeasurably frustrated with the delays to this project as well.

When we had a flood in our basement due to a water heater crack, we called this company for water…read morerestoration. Nick V our Project Manager did an amazing job coordinating all entities involved including our insurance company. He was always available to us for any questions we had. The workers moved all the stored items and debris and returned the areas to their clean normal state. This is an outstanding company and our Project Manager, Nick V. that I would highly recommend.

United Water Restoration sent job manager Nick to assess our damage…read more *Quick response time *HONEST evaluation *Offered several solutions to fit our budget *No upselling *Thanks so much, Nick! *****Highly Recommend

Mike, did a magnificent job. Cleaned while filming sent me some videos and pics.The job was done…read moreneatly and the area was left cleaned. Very very helpful and trustworthy! Did a great job cleaning out the duct/vents! Also gave us some recommendations for our air duct vents. We neverd smelled the disinfectant but it's okVery fair price! Thanks again!

I met Mike when I had some questions about the line of work that he is in and he is a very…read moreprofessional and courteous individual. I have already recommended his business to family & friends! I believe every word written from the positive reviews posted on this app.

Dylan was awesome! I had sewage backed in my tub, shower, toilet, and the kitchen sink. It was so…read moregross. And he found the clog and fixed it. i have never been so excited to watch water running down a drain hahaha! Great work. This dude deserves a promotion

Roto-Rooter solved my problem, but the experience left a bad taste in my mouth…read more I scheduled a free estimate through Yelp after Roto-Rooter was the first company to respond. My appointment was confirmed for between 10:00 AM and 12:00 PM. At 8:30 AM, they called asking if they could come immediately. I explained that my family was still getting ready for the day and that we only have one bathroom, so I asked them to honor the original appointment window. Then, at noon, I received another call saying the technician was on the way. They didn't arrive until about 20 minutes later. Two technicians came in, looked at the drain issue, and quoted nearly $800 plus tax. Because this is the only bathroom in my home and I needed the problem fixed, I really didn't have much choice. I approved the work. Here's the part that bothered me: the entire job took less than 15 minutes. To be clear, the drain is working and the technicians were professional. I have no complaints about the quality of the repair. My issue is paying nearly $800 for what amounted to a very quick service call. When the technicians walked out the door less than 15 minutes after they arrived, it was hard not to feel like I had just paid an emergency premium price for a routine fix. To make matters worse, I continued receiving automated calls from Roto-Rooter trying to schedule the appointment that had already been completed and paid for. That gave the impression that the scheduling and customer service systems are not well coordinated. If you need immediate service and money is no object, Roto-Rooter will likely get the job done. If you have time to shop around, I strongly recommend getting multiple quotes first. Looking back, I suspect many local plumbers could have performed the same repair for significantly less.

This is an initial review after the inspection, and I'll update later if needed. I reached out to…read moreBiotek and got a quick response offering a free consultation, which I really appreciated. Joe came out the very next day--he was professional, knowledgeable, and easy to talk to. He took the time to understand my situation and proposed solid solutions for my smoke issue. So far, I'm very impressed with the service and responsiveness. I would definitely recommend them!

Joey and his team were absolutely incredible. My basement was a disaster after having had three…read morefloods and I mean 3 inches of water type floods. He found every single area that was molded and cleaned them up in record time. I can't say enough good things about his company. I highly recommend him.

I highly recommend Prime Mold removal and think they are excellent at what they do. We have had…read moreseveral major water damage incidents including a pipe leak from our next door neighbors and an extension roof leak which in both cases affected multiple levels and caused significant damage to our three story brownstone. The Prime Mold team is highly professional and deconstructed, completed mold remediation and restored ceilings and walls including drywall, plaster and painting that had been stripped down to the brick. They take unusual pride and put great effort into their work. Thanks to you all -- you're the best! Brad and Valerie Zilbersher

We hired Prime Mold Removal after a burst frozen pipe caused significant water damage throughout…read moreour home (attic, primary bedroom suite, living room, and basement). Mike responded immediately and was on-site the next day to assess the situation. His professionalism, transparency, and clear communication made it easy to move forward with confidence. Mike, Simon, and their team were outstanding from start to finish. They completed the water mitigation and mold remediation in just three days--impressive given the scope of the damage. The crew was highly skilled, respectful of our home, and extremely detail-oriented. They protected our belongings, kept the work areas contained, and thoroughly cleaned up at the end of each day. Communication was excellent throughout. Mike also provided prompt, detailed documentation for insurance, which made the claims process much smoother. While insurance approvals took time (outside their control), once cleared, the rebuild was completed in only three weeks--far faster than expected. Even minor finishing details were handled quickly and without issue. Prime Mold Removal exceeded our expectations across the board. If you're dealing with water damage, mold, or need reconstruction, I highly recommend them without hesitation.