The people here are absolutely amazing! They're all so sweet and very professional. Going up in the…read morebasket was very easy and they made it so simple. Well up there they give you a little historical fact lesson about what you're seeing. It was so much fun and these people are absolutely amazing! I would highly recommend coming here, especially if it's your first time as they make it such an easy process.

My wife purchased two tickets for a hot air balloon flight from this company. The intention behind…read morethe purchase was meaningful--it was my elderly mother-in-law's dream, and this was a rare opportunity to fulfill it. Unfortunately, due to injury, weather, and logistical constraints, we were never able to take the flight. While I can understand that small businesses have their policies, I believe our experience highlights serious concerns that other potential customers should know before booking, particularly those who do not live near the launch site or who have caregiving or work responsibilities. We were not asking for anything unreasonable. The flights we attempted to book were never full--we confirmed this each time--so our rescheduling or cancellation would not have prevented anyone else from flying. Despite this, after four cancellations on their part due to weather and two proactive reschedulings on our part (in anticipation of poor conditions), the company refused to offer even a partial refund. This policy remained unchanged even though our cancellations were rooted in legitimate weather concerns and the need to avoid long overnight travel for my wife and elderly mother-in-law. Their refusal to acknowledge this reality, coupled with dismissive remarks such as "we don't know what weather app you're using," was frankly insulting. It's the standard weather app available on every smartphone. What compounds the problem is the rigidity of their scheduling policy. They will not confirm whether a flight is going ahead until 8:00 PM the night before a 5:15 AM departure. For anyone coming from New York City (a multi-hour journey), this is deeply impractical. We once had to cancel a trip 30 minutes before departure from our home simply because they wouldn't confirm earlier, despite clear weather warnings. This lack of flexibility and poor customer support creates a high-stakes gamble for anyone not located nearby. Add the cost of travel, overnight accommodations, and the risk of last-minute cancellations, and the actual cost of this experience balloons to $1000 or more for two people. Despite repeated attempts to make use of our tickets before expiration, we were thwarted by several company-initiated cancellations due to weather. They did offer us a one-week extension, which we appreciated. However, when we politely asked for a refund after a month of unsuccessful rescheduling, they abruptly declared our tickets expired. Only when we pushed back did they reverse that statement--something that felt more like strategic positioning than good-faith customer service. The shift in tone when they learned we intended to post a review was striking and disingenuous. It felt like damage control, not sincere effort to rectify the situation. To be clear, I don't doubt that the balloon ride itself may be beautiful. But potential customers need to know that this company is extremely inflexible, often unprofessional in tone, and not equipped to accommodate anyone traveling from outside their local area. The risks--financial and logistical--are significant. This isn't just about a missed flight; it's about a poorly designed customer experience that leaves no room for the real-life variables most people have to consider. If you don't live nearby and have no margin for disruption, I would strongly advise against booking.

We drove 20 hours from South Florida to Pennsylvania on a last minute road trip for my…read moremother-in-law's 50th and her only bday wish was to go on a hot air balloon lol. We found Tom's air balloon company online. We called him Friday morning and pleaded with him to schedule us on such short notice. He was extremely nice about the last minute scheduling and accommodated us, he booked us for a balloon ride on Saturday morning based on weather conditions. We had a BLAST!! This was such an amazing experience and Tom's funny personality made it even more enjoyable! Although my family and I were a little nervous at first, Tom showed us that he took all safety measures and precautions which made us feel better. His jokes also helped ease our nerves lol. It was 6 of us plus Tom as the pilot so seven of us in total. The balloon was a little cramped up in air but we all fit with a little wiggle room. Upon request, Tom even allowed us to bring mimosas for a toast while up in the air as long as we brought plastic cups. The experience was amazoning, once in a lifetime! Beautiful views, perfect weather, and SO PEACEFUL! From up above we got to see farmlands, wild deers running, horses, cattle, Delaware river and so much more! Tom did not have many reviews when we looked him up online but he's been doing this for 30+ years. I guess most of his business is through word of mouth. I would highly recommend him if you are considering going in a hot air balloon! Fantastic experience!

Amazing hot air balloon ride, once in a lifetime experience! Tom was super funny, outgoing and…read moreknowledgeable. He made sure we knew about everything , how it inflates and deflates. We went up about 1,500 feet and the views were just beyond us. It was the best 50th birthday for my mom we had. I cannot express how much fun we had... it was breath taking views and such AN AMAZINGGGGGGG TIME. We also had mimosas to spend this awesome experience. THANK YOU SO MUCH TOM. Prices were the best, and most reasonable. Definitely doing this again.

AMAZING! I purchased tickets on Groupon for my man friend and myself. The tickets were good for 1yr…read more-- which provides a nice cushion time. The balloons leave at sunrise & from the photos you can tell it's a spectacular view and experience. Dave was great! I highly recommend this company .... just finished our ride and we are already planning our next one!!

absolutely amazing ! wind , sunrise , fresh air . best beginning of the day ! Dave is a…read moreprofessional . not even for a second we felt uncomfortable or scared ( and let me tell you those landings can be scary ). the whole crew is on top of everything ...picking us up in the landing spot , getting us a glass of champagne after ....even offering us a ride ( since our "driver" was cold asleep back in hotel , and we were going to walk back). loved it so much ! if I could give 10 stars I would ! thank you guys ! you made our getaway absolutely unforgettable !

This was an absolutely magical experience. We knew that because weather is so fickle there was…read morealways a chance of cancellation. When Kevin found out that we were renting a car to get there he told us he'd make a decision by a certain time so we wouldn't have to rent a car if the weather wasn't good. Fortunately the weather was good and we headed out. When we got there we were told that a certain wind pattern had popped up unanticipated and us and a couple of other balloons waited. I really appreciated the attention to safety. You could really see that Kevin, his crew and the other ballooners were all very careful about the weather. The experience of ballooning was absolutely fantastic. It was magical. The feeling of safety and serenity in the basket is not something that can be put into words. I so so appreciated Kevin and his team's friendly and excited attitudes. They were taking pictures of us and put us in perfect positions for the pictures. I had no idea of the amazing service we would get. It really made our flight that much more amazing. I can't recommend this experience and especially Kevin and his team enough. It was truly amazing.

Unless a business provides an exceptional service I rarely give out 5-star ratings. However,…read moreAlexandria Balloon earned my 5-stars without much hesitation. I took my wife and another couple for a sunset flight last weekend. Kevin and Lorelei were courteous and friendly and we concluded our flight with complimentary champagne and hors d'oeuvres while browsing through the fantastic photos Lorelei took of us. I can't wait to do this again.

I love the view....it was breath taking!! Highly recommend!! Bring a strap to hold on to your…read morephone....dress for a few degrees below the weather.

From the owner: Incorporated in New York 1983 .... Flying continuously since then in Middletown, NY Flights…read moreDepart from Gate C Randall Airport Middletown New York, Just 1 mile of Rt 84. Lana & Ken Smith are both commercial pilots & flight instructors.

I left Fantasy Balloons a voicemail on a Monday morning around 9 am and Lana returned my call by…read more12:30 the same day. She was very friendly and detailed on what I could expect. I was doing this as a surprise for my wife on our 3rd year anniversary. Lana even gave me some good suggestions on how I could throw my wife off and convince her to wake up at 4 am. Lana called me again the night before our flight to confirm all the details with me and ensure we were good to. Our flight over the Hudson Valley was great and made us feel calm and relaxed. I was able to take some great pictures of the deer prancing through the open fields as we flew over them. Ken, our pilot and Lana's husband, was great and very professional as he piloted our hot air balloon. He even gave us a tour and described some of the landscape around us. As we floated in the sky we could see Lana in hot pursuit of our balloon never missing a turn to keep up with us so she could meet us wherever we landed. When we returned to the hangar Lana had a champagne toast and crackers ready for us along with our flight certificate. We were also able to speak with some of the crew who were all friendly folks. I will definitely be recommending Fantasy Balloon Flights to my family and friends.

Captains Lana and Ken are the BEST! There are other balloon companies out there but these two truly…read morerun an safe, entertaining, engaging, awesome experience for all involved. They have so much experience and their passion is absolutely palpable. We would hands down recommend for you to fly with them. We can't wait to go back up ourselves!!!

An amazing experience with great customer service. The flight took off next to a restaurant…read more Because I was early we were able to grab a great meal prior to the flight. The staff was really nice from the beginning. From getting off the land, to amazing views, to champagne, n meeting new friends it was a great time. I recommend them. I think my pilots name was Debbie, but anyone u pick you will be happy.