A truly bizarre experience.
I called them in late March to set up an appointment to look at my back door, which consists of a screen door and fiberglass door that no longer close flush with the door frame.
The technician, Titus, was great. He arrived on time and listened while I talked through my concerns. Then he went to work, and after a bit, confirmed what I suspected: Adjustments couldn't fix the issue because the frame itself had become warped.
Since it was early in the day, he suggested that he could replace both doors the same day. I told him if the estimate was within my budget, I'd be fine with that plan.
He took some pictures and returned to his vehicle to put together the estimate. When he came back, he told me that due to timing concerns, he wouldn't be able to install the doors today after all, and said he'd send the estimate later that day. I told him that wasn't a big deal since the door replacement isn't urgent. He then offered to replace the damaged weather stripping on the door frame before he left. Cool guy, listened, talked through my door options, no complaints.
That was five days ago. I haven't heard from the company since. No estimate. No follow-up. No calls, no emails (I've checked my spam folder.) Just silence.
Either my house is haunted and I don't know about it or their business is doing so well they don't need the money from a relatively small job like mine.
Either way, I'll be looking for someone else to finish the job, I guess. read more
