Terrible credit union. So many better credit unions with way less fees. Unfortunate it's associated…read morewith UCLA

Nice location, amazing help. Just a little hard to find, if you don't know your way around. Would…read moreof been super helpful to know it was in the UCLA store building.

Opened a new business account This Young Lady Was So nice Very helpful and took the time to explain…read moreeverything I needed to know and save me money! She Called 2 days when everything was approved Thank You I wish I could remember her name she's a total asset to Citi bank

So much better! Long overdue update to this place, but I am so much happier that for the last…read morecouple years things seem 1000% better. Customer service is great, there are enough tellers, too, who are personable and professional. I have meant to update this review for awhile because it's really become a much more inviting place. Though I typically do not review branches or chains, I do think it's important to recognize when the experience of a business is noticeably good or not. It's good here. Part of what makes this branch so good is that there are faces here of people who have been at this branch for a few years now. So, it makes it easier to know that they belong here which translate into a familiarity that gets passed to the customer. I think the people who work here make all the difference.

1 star for the amazing Payam who is professional and is always able to help. Based on my own…read morepersonal opinion and experience, the others that I have dealt with working at this branch provide misleading information and are not the easiest to deal with. Thank you Payam for all your hard work!!

Payam helps me every time I go there. The customer service is great. Everyone is no nice and…read morefriendly. They also have the best rates in the entire los Angeles. Overall their service is the best.

Great Service and Knowledge…read more I contacted Jesse Collins to get some basic information about buying a property in the near future and what my financial options are. He provided me with a very detailed breakdown with many options and financial scenario over e-mail. We were able to meet in person the following week to go over these in further detail. I had a million questions and he was able to go through them one by one, going over pros and cons. With his help, I now have a plan of what I can afford and what I should expect when I find a place. Because of his help I feel much more prepared to buy my first home. I will be working with these guys for my loan once I find a home. Well recommended.

I've purchased 6 different homes. I had one mortgage broker but got sick of him. I found Robert…read morethrough bankrate. I found a place I liked for $1.6 million, but every bank required $600k down. I was about to give up until I met Robert. Literally 7 different banks and brokers told me no. Robert was able to find me a loan with 25% down with decent rates. As we were in process of buying the place, he got me a muuuuuch better rate with 30% down. And he was great to work with. Without Robert I never could have got the place and gotten the amazing rate.

Responsible, knowledgeable, and kind tellers. I have been a client of the bank for 23 years. I have…read morenever had a problem with the bank. I value everything that is good from the people who work there, especially Marvin and Daisy.

Dylan at city national - if I could give more stars I would ! The only sad part abt this bank is…read morethe waterfall and the steep steps it's hard for the elderly to walk up all those stairs even for me it was difficult ! The bank was quiet but I believe they are doing just fine . Dylan helped me open a new cd at an amazing rate and his follow up w his clients is regular and on point I wish I could give them all my money ! I trusted this bank and happily opened my account. Ask for Dylan you won't regret it ! The dynamics in the bank we friendly helpful and unassuming Thanks Dylan I'm sending you - and the bank -all my colleagues !!!!!!

EXCEPTIONAL CUSTOMER SERVICE. I am seriously impressed by the helpfulness of my bank…read more I did a mobile deposit for a large check and they're gracious enough to release some money and I can respect the 2 day hold. The government check issued and kept delaying payment and made me wait over a month and I will be complaining against them. But UCU really helps me out financially in a bind. I can rely on them when the times are rough and I am rebuilding my credit thanks to them. I am building slowly and I am grateful to all the wonderful people here at UCU. HAPPY NEW YEAR TO MY FAVORITE BANK

A financial institution that does not accept coins or give change. The place is also understaffed,…read morewhich leads to long wait times especially on Fridays and weekends when time is most valuable to those of us who have to work during the week. Take your money and your business somewhere else!

Absolutely horrible customer service. I have charges on my account and cannot get a hold of…read moreanybody. There is a virtual chat box that tells you you can access forms, but it doesn't work. Do not open an account here horrible

Been with UCU for years, but had to close account. They were great for many years, but it seems as…read moreif their rates and fees aren't any better than traditional banks. I financed my first car though them and it was terrific (which is why I gave them 2 stars). Fast forward 20 years. Got a fraudulent withdrawal request from PayPal a couple months ago (I had my PayPal linked with my account). UCU denied the request because I didn't have enough money to cover it...usually not a big deal. I don't use the account too often anymore, so I didn't even notice the attempted charge. Got hit with 2 $35 NSF fees which put me with a negative balance. Then I was charged like $10 a week for having a negative balance. Since I don't really use the account I never noticed. I was depositing some money to the account through a different credit union (one of the perks of the credit union co-op) since I don't live in LA anymore and there was a problem. I opened up my UCU app and saw that I was negative about $150. CHECK THIS OUT...didn't get 1 phone call or letter the entire time. Not sure when and if they would have contacted me, but they charged me the negative balance fee for 2 months without informing me! I called to dispute it, and they would only credit off 1 of the $35 NSF fees and that's it. I got stuck paying the other $35 NSF fees and 2 months of negative balance fees and it wasn't my fault and I never received any notification from them. That's crazy! Drove to LA to close my account. The teller was super nice. I didn't realize that the $5 in your account that you need to keep in there isn't yours...they keep that. Maybe that's standard practice, but I didn't know that. I have been banking with a different CU for about 10 years which is bigger and better. Would probably choose UCU over BofA, but I'd recommend finding a different CU if you're able to. A week after closing my account, I got a generic letter from them saying that they're sad to see me go, but couldn't get a call or letter about the ongoing negative balance fees for over 2 months smh ‍

Cheated a national childlren's charity out of more than $15,000, renewing their CDs at .01%…read moreinterest, which may as well be zero. No remorse. "Read the one pt. fine print.

This branch has been closed for 2 days now (Oct 21-22, 2024) & they stopped answering the phones…read more an employee that exited at lunch said it was closed because of a computer glitch in the system. If you're having problems at a branch, instead of cowering behind the coffee station maybe you should try to reassure your customers that the problem is being worked on rather than looking like a bunch of idiots standing around talking to each other in view of the people banging at the door. it gives the impression that the bank doesn't care about its customers or rudely ignores them.

Awesome family oriented branch . I enjoy coming here as the branch employees greet you by first…read morename . Overall always a 5 star experience

Being a proud UCLA alumni, I just opened a second CD @ Wescom CU this week at a very desirable…read morerate. I had an excellent experience at this new WLA branch . A real nice young man named Rene helped me. He answered my many questions, gave me good advice/tips, and was patient and a pleasure to work with. I highly recommend Wescom Credit Union. Love that they now have the WLA location since I live in Santa Monica