I've been taking 3 of my dogs to Dr. Pacia for 10 years now and I've had them all neutered spayed…read moreand even put down my best friend with her and it's been nothing but a pleasure going to her. I highly recommend her. She truly cares and when I put my dog diesel down, she was there with me and was very emotional with me through the process at 12 years he was 120 years old and she always took care of him. generally, those dogs don't live past about 10 1/2 but it was because of her care that he was always in great health to live that long. shes very good I highly recommend her.

We've had a few experiences with vets that we weren't so pleased with, so feel very grateful to…read morehave found Humber Bay Vet. Dr Ibrahim is amazing! He's very kind, caring and extremely knowledgeable; we completely trust him with our pups. He goes above and beyond and doesn't try and push unnecessary products and treatments as many do. Would definitely recommend!! EDIT: we were very sad to find out that Dr Ibrahim has left and there is no information as to where or if he is still practicing :(

This is the best vet we have ever had, the Dr and the staff are amazing. Sensibly priced and VERY…read morecaring. Shakira had her teeth cleaned with one extraction and she is sooooo much better now. This vet provides specific care information for your pet based on the pets needs. Nearly everyone on our street uses Marina and all are very happy.

Dr Ghazi found that my Yorkie was allergic and offered easy solutions for how to help her and…read moreappropriate medications. I liked his manners and gentleness with my Yorkie. The personal were very friendly and accommodating. Very pleased

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

They ask for the full estimate on invoice to be paid upfront at once after their basic assessment…read moreand will not accept insurance. Similar alarming ER/critical care experiences documented on Google and Yelp reviews. Lack of informed consent - there is not enough medical information provided to explain diagnosis/treatment. No matter how many times you probe, they will not provide results of blood work. Breed, gender, age and list of current medications are all important in ER assessment - they are deficient in capturing the proper history which can contribute to the failure in diagnosis.. My invoice was $4300 including 6 hours of critical care but vet then wrote in health records "recommend referral to a hospital with ICU capabilities" . If you hesitate in paying or state that you want to leave, euthanasia in their clinic becomes central to conversations. By the early morning of this nightmare, a tech (while handing back my dog depleted and hanging from her arms) , stated that my dog was now hypoglycaemic. Please save your animal's dignity and call a hospital capable of providing informed consent and the urgent ER care your animal needs.

I may be biased but we love this animal clinic. You can tell the doctors truly care about animals…read more We have had Dr Randy Do and she has treated our cats as if they were her own. While Dr Do is away on maternity leave we had Dr Aaron Van. He was open and honest with us and complimented us with the good work we have done with our cats. It's nice to hear positivity with a doctor rather then hearing other things we could be doing better. The hospital always gives various options for pets and is great at taking care of filling and refilling prescriptions. A few times we returned meds or food with no questions asked. If you want your pets seen by vets and techs that treat the animals as if they are their own, this is the place to go.

Everytime I visit the clinic my experience is smooth and extremely pleasant. The entire team is…read morevery friendly and welcome. My cat Ace gets extremely nervous and stressed when being moved from home to literally anywhere but the team is able to calm and comfort her to make her experience less stressful. They explain her checkups clearly and are able to answer any questions about her care I may have. Moving to a new area of the city I was nervous taking her somewhere new but it wasn't possible or ideal to travel a long distance to my old clinic. I'm extremely grateful the move went well. It's rare to find a team that is both friendly and welcoming but also extremely knowledgeable and professional. Thank you so much!

DO NOT let this vet perform any major surgeries in your pet…read more We made a huge mistake of allowing vet Israel Arteaga to perform major surgery in our cat, on 30 January, 2025. After 4 days from the surgery, our cat started to suffer from immobility without peeing/ pooping/ and the cat refused to eat/drink during these times. We brought the cat for the second time to identify the possible reasons for her suffering. He advised us to make a blood check and X Rays which he didn't give us any reason why she suffers. 2 Days Later than this, we had to bring our cat for another check as her condition was declining over time. And during our vet visit, one employee advised us to apply for funding which we were approved for. Over the weekend, Israel Arteaga rushed to the hospital to take 10 X-rays which our cat didn't need just to use funding from the Farley foundation. Instead of covering our outstanding bill, he used an amount of 1500 for extra activities which our CAT didn't need at all. He didn't advise any of these amounts of xray and he didn't approve any of this with us. Reported to Farley Foundation for misuse of funding. I never met any MONEY OBSESSED person before like this vet. We took our cat on Monday and he said he doesn't know what is the reason for her suffering, as he always assumed the possible reasons rather than fact... He advised us to visit another VET which we did. When we shared our X ray pictures with another VET, she identified that WRONG Implementation of Catheter could possibly put her internal organs in trauma.. After that we understood why he decided not to cure our cat, because his wrong treatments and assumptions made our cat suffer. I am in so much pain, as we had to let our beloved cat go. I REPORTED HIM TO ALL AUTHORITIES FOR FURTHER INVESTIGATION

I adopted a 5 year old French Bulldog who's kidneys shut down from a kidney infection that had gone…read moreuntreated. I had just got the dog, he was not on the Pet insurance long enough to cover his treatment and they considered it a pre-existing condition. I must say that at Bridletowne Warden Animal Hospital, your pets come first. They made it possible for me to afford the treatment which saved Butler's life. Dr. Israel Arteaga explained what the blood tests were for and broke down the costs so that I felt like I was in control of the situation. Butler was a very sick doggy and he only had 50-60 percent chance of survival. Butler will always have advanced Kidney disease, but I'm happy to report that he is now over 10 years old and still stable thanks to the on going care and support of this clinic.

I completely forgot to ask for the name of the lady that handled my cat- but she has light brown…read morehair and glasses and worked with my cat Ella twice. The first time she met Ella, Ella was probably less than one year old. This veterinarian was so gentle and affectionate with Ella while handling her. She verbally walked us through everything that she was checking for and how she checked for it. She ended up nailing the first diagnosis which was an allergy to poultry. Ella is now 2 years old and had some behavioural issues so I brought her in on October 20th. I am so grateful I got the same vet to take care of Ella. She ran all of the necessary tests that she could, she let me confide in her when test results were scary, she didn't judge me when I was a snotty mess lol She continued to handle Ella with such love and care. She's extremely empathetic, gentle, knowledgeable and generous. She spent around an hour or so making calls to emergency hospitals for me to send Ella to for her anemia. Because of her, I made it to an animal hospital in Guelph before Ella's condition got worse. Now Ella has been there for two nights, she has received a blood transfusion and they're currently determining the root diagnosis. I am so regretful for not getting the veterinarian's name! Anyways, I highly recommend this place and if she ever reads this- thank you so much. Still hoping for Ella's diagnosis to be something manageable

If I could rate zero stars, I would. It's really unfortunate. I had previously good experiences in…read morethe past but I chose to move my Frenchie here after another clinic failed in continuity of care. When I met with Dr Roque the first appointment, I made it clear continuity of care was my number 1 priority. My Frenchie is a complex case and I need everyone to understand her, even if they aren't her primary vet, so I'm not constantly repeating myself. I thought we were on the same page. Spring forward to March 2026. My dog broke a tooth and needed to have a dental. Fine. We explored the options and enter Dr Rachel Atkinson. She presented as a well versed vet, and it went down hill. My dog went for the dental as planned, and the clinic just fell on all communications. God forbid you have an emergency, they don't answer the phone, ever. It was expected my dog would go first on the surgery, as she didn't do well in cages, which was agreed on. Well 2 pm rolled around (original agreed pick up) and I had not heard from the clinic. I found out after numerous calls she didn't go in until 3! Then they called to let me know her surgery was going to be longer because there was a complication and to pick her up at 8 pm, after closing and she would still be very sleepy. I voiced my displeasure for the lack of communication and was met with all kinds of excuses from tech Sabrina. Thus the staff attitude snow balls. I am disgusted by the attitude the staff (specifically Molly, Mallory, Sarah and Sabrina) have. An owner that has expectations and advocates for their pet is not a burden. If you are burnt out or being mistreated by your company, that is not something a client should ever feel. I was told after my dogs surgery to monitor her tough extraction spot and it should heal. Well 5 months, and it didn't heal. I went for 6 follow ups. Each time was told 'oh, it's nothing. Not concerning. Just continue to monitor and call if there's a problem' which I did, and the attitudes for worse each time. I eventually paid $700. To another vet for a second opinion. This vet was actually very concerned about the spot in my dogs mouth that was 5 months later, still open and bleeding. I was instructed to go back, and get it looked at and possibly would.require a second dental. Flash forward, September 2026. I couldn't get an appointment to save my life. I had to tell them I got a second opinion and I was very upset. Suddenly there was an appointment to see Dr. Roque. Well, long story short, we met Dr Corben. The only vet I would say at this clinic that has any kind of brain or bedside manners. He got stuck holding the bag. We went in for a second surgery, and ended up biopsying the spot as it was suspected to be an aggressive tumour. Guess what, it is and now our life expectancy is 6 mths. All.of these while being treated by the techs, and reception staff like I'm a problem for advocating for my pet. In fact, Mallory went out of her way to tell me that the clinic has hundreds of patients, I wasn't special, and they were very busy. How the staff at this clinic sleep at night is beyond me. Their complete disregard, for acting like I was questioning their medical expertise is disgusting. I would exercise caution when going here. They might present as affordable, at the expense of your pets life.

Every pet owner knows how stressful a visit to the vet can be for their beloved fur children…read more That's why I was so pleased when the staff at Blue Cross put in extra effort to ensure that my cat felt comfortable during his examination. I was an emotional wreck when I got his diagnosis, but the team did a great job of offering genuine empathy and support. They provided me with advice that I use on a daily basis to maintain my cat's health and I've called in on a few occasions to ask for help, which they are always happy to provide. I have also used their pet boarding service - They took good care of my cat and gave him all his special meals and scheduled medication. At my request, they provided me with a detailed report of everything that happened while he was under their care. The cost is on the higher end - Especially for prescription medications. As a result, I prefer to get the prescriptions refilled elsewhere. However, I will continue to bring my pets here for check-ups as the expertise, service and dedication of the vets, techs and admin staff is worth the money.

I was a client of Blue Cross for many years and their service, compassion and advice were stellar…read more That is until a year ago when I brought my 11 year old dog in for a check up - they had been seeing him since he was a puppy. After his check up the vet said he needed to come back for yet MORE shots because of some non descript reason that I never heard of. Also he told me as an afterthought that my dog had a heart murmer and he knew a dog cardiologist that would look at him. He tried to make an appointment but I said no because I knew the Dr. was trying to milk more money from me. I know my dog and he is a very healthy 12 year old now. Just came back from our new vet in a smaller town for my dog's annual and the Dr. told me his heart is in excellent shape for a dog his age. I asked about the murmer and he said "What murmer? , your dog's heart is fine." It's a terrible shame that Blue Cross has sunk that low to attempt to financially bleed pet owners this way. Disgraceful.