I had called the number for Junk King Marin because of the good Yelp reviews, but just found out that the people who showed up were from Junk King Sonoma -? Turns out it's a central number and they just send you someone from nearby - though you might be able to ask for someone specific, if you know about this. I had no idea.
JK Sonoma showed up on time and I showed them the areas that needed clean up, plus a couple of extra items. The piles were a bit overgrown with weeds that just sprang up after the rains and I mentioned that several times and apologized. They took a quick look around and gave me a price. I agreed and they started loading up. Within minutes, after digging into the main pile they asked if I also wanted them to take the tire (lying plain to see in the area I had pointed out to them). I said yes and they said it would cost extra. Fine, I'll pay extra. A few minutes later they say "Ugh, I underbid this job". Great. Do I need to hear that? Apparently, because then they warned me I would have to pay more, if that was ok with me. So now they were half way into the job, wanting to change the price - how much they didn't say. I didn't really respond, it didn't seem fair - it's not like I rushed them to give me a quote, they could have taken more time to assess. They halfheartedly cleaned up the rest of the pile and I had to go and pull things out they had missed... There were some smaller wood pieces they were balking at taking and I agreed for them to leave them, because now I felt bad for them underbidding... I can fit them in the green can, though it would have been nice to just be rid of the whole pile... They finally decided to stick by their quote, which was a relief, as I think it was the right thing to do. Just overall I am left not feeling great about the whole experience. They did the work without much care or enthusiasm, left some stuff behind and made me feel bad for their wrong quote. But at least most of the junk is gone, so that's good. And they were friendly, just not very professional. Next time I'll ask for JK Marin, hopefully they live up to their great reviews. read more