I heard their services are bad but I would not imagine that can be so extremely bad. I had to call…read morefor 3 days to let them know my toilet is out of order and they never called me back until I called their office in Sacramento.I have been waiting for them to fix the heater that makes a loud noise and wake me up every night .so far I have been for 12 days and they have done nothing I have had no hot water for 9 days so far. they left me a note at the door that they are working on the problem 9 days ago. no one in the office to answer your question or return your call. their emergency number directs you to the answering machine. can you imagine not being able to take shower for 9 days and go to work .you rent an apartment then you have to go to the hotel to take a shower. no one ever in the office. no one ever returns your call.

I have lived here for some time and moved. I really enjoyed living here, how ever the rent was just…read moreto high for me. It was pretty quiet in my section not to much noise, I had the best view of the mountains every morning.

Working with Ashley and Susanville rentals was a great experience for me. She got me into a great…read morerental less than a week after I submitted my application. Would recommend her to anyone looking for a place to rent in Susanville.

Prior to making your move into one of their available homes or apartments the manager Ashley will…read morebend over backwards to helping you in your move. We moved cross country into one of their Paul Bunyan Rd. apartments sight unseen and Ashley was quite helpful. The communication channels were wide open during the transition. The apartment we moved into was one of the lower priced units in the area at $850 per month. Most others were $1250 and up. At move in several issues were noted such as broken seal on front door, leaky shower and non functional ice maker. The ice maker simply needed the connecting hose from the water source to the refrigerator. Each month when paying rent these specific items were brought up to the lady in the office. Her response was Ashley says your unit does not have an ice maker. Maybe I was sadly mistaken as to the identity of the mechanism inside the freezer with an arm as well as an ice bucket underneath it. After moving in we were never able to speak with Ashley the manager. Voice mails, text messages or emails were never answered in the entire 6 months we lived there. The occupants of the apartment were just my wife and I both responsible middle age adults. There was no smoking in the apartment and we have no pets. We provided a 30 day notice that coincided with the end of our 6 month lease. We moved out on the 28th of June leaving the apartment in a better state than when we moved in. My wife specifically placed a great amount of effort toward the thorough cleaning before we left. Today August 5th we received a reduced portion of our $850 security deposit in the form of a check for $647.50. When questioning Ashley regarding the low refund she stated $135 was for professional carpet cleaning & the remaining $67.50 was for professional cleaning which was non negotiable. Both of these services were not required as the apartment was left in a move in ready state. Also this alleged requirement was not an agreed upon process in the course of signing paperwork to assume the lease. My recommendation to future tenants is if you are seeking open lines of communication with a property manager steer clear of Susanville Rentals. If you are seeking a property that has a prompt maintenance department again steer clear. We reported two pages of mostly minor items along with those previously mentioned without ever once having a maintenance visit. There were dime sized chips in the kitchen sink, hikes in the walls, the door seals were bad enough you could feel the heat from outside the door and the non functional ice maker. The lady in the office stated they had 60 units that kept them busy. One would think with 60 units a maintenance guy could stop at least once in 6 months. Now if you are not concerned with maintenance and open lines of communication then this is the place for you. The description of the apartment selected was completely accurate. The unit was move in ready with the discrepancies noted. The kitchen sink was less than appealing. There were nail holes throughout the apartment noted. The leaky shower head and front door seal were of concern. The irony of the response is this is the first mention of the managers concern of potential damage caused by faulty ice makers being the reasoning for the disconnected ice maker. This would of been an understandable item to communicate to a tenant as they express their concerns. The reduction of the security deposit was a direct result of the management in their opinion returning the unit to a move in ready state. This is for normal wear and tear which is not permitted by the State of California to pass on the costs to the consumer. If it was for repairs caused by negligence of the tenant that is a different case. This however is not the story in this scenario. Had the communication and follow up throughout our entire experience mirrored the pre-move in phase life would have been great. Like previously stated once move in occurred the communication stopped. The discrepancies noted on the move in inspection were never addressed during the entire stay. We were not even taken to the apartment. We were given a checklist and told the keys were above the door. Don't get me wrong while the price is lower than a majority of the apartments in the area they are also nicer in appearance. As a consumer a certain amount of respect is anticipated as well as open communication with follow up. This unfortunately did not happen for me. As the manager stated you can't please everyone, I imagine I fall into that category. Perhaps I'm too demanding for requesting return calls, maintenance issues addressed and laws to be adhered to.

Management changed 4 times in the 8 years I lived there, and broke the door down twice for no good…read morereason when I was out of town. They never repaired the door correctly. Tenants constantly come and go. Mildew, ants, and cloudy windows. I was stuck living there due to work, and couldn't drive the hours back and forth to Reno like many of my friends. Management kept a good portion of my security deposit even though I cleaned for 2 days before moving out. I lived alone and had no pets. No wear and tear for 8 years??? The carpet was already old (ugly) and worn. They wanted new carpet and painted walls on me! I left the place looking better than it did when I moved in. Beware. Take plenty pictures when moving in AND out. They will definitely try to keep your security deposit.

These are not retirement homes. They are HUD apartments. But I suppose many are retired regardless…read moreof if they retired from employment itself or were not and went through the registration/application process in order to acquire an apartment that they could then call H O M E. ( Case in point...myself since 2012 )

Eskaton Lassen Manner is a cute little complex with a real community feel. The apartments are a…read moredecent size and even have an outside storage room for things like you might keep in a shed or garage. They have a rec room with a kitchen and s library. You can tell when visiting that the staff really care about the residents.