We were very lucky to find Waltons. They were backed up but managed to squeeze us in a couple days…read moreafter the holiday weekend. The receptionist was always professional even though we called incessantly about the car. They managed to get it fixed soon after the diagnosis and the price seemed reasonable. They also let us store the car at their shop for a while after since we weren't nearby to pick it up any time soon. I really appreciate them taking a look at the car even though they had many cars to look at.

Had the opportunity to meet the owner. Outstanding guy. Extremely knowledgeable and did his best to…read morecall around for a unique part. As far away as Idaho. Was able to salvage from what was on the old truck and make it safe enough to drive home. If I had to be stuck in a small town I would be damn blessed to have a shop like this in the same town.

We had triple a tow us from cedarville to alturas because we had a flat, and we're going to put our…read moresnow tires on, they flat out refused to serve us, so we went down the road, and they put 2 snow tires on the back and even explained why they couldn't be on the front wheel drive, and put the back tires on the front, all for 62.00 ty less schrwabs. I don't understand why she was so rude but I will never go back

On or about May 8, 2020, my 2002 Mitsubishi broke on Highway 395 - 900 miles from my residence…read more Pioneer Towing was timely, professional, and very helpful So when the Recommended Alturus Tire and Auto Repair in Alturas, CA to repair my case, I contacted them on a Saturday, May 9, 2020. I was told Pioneer knew where to drop the car and keys. I was given a 10:00 a.m. appointment for Monday, May 11 and assured an estimate would be performed at that time. On Monday, May 11, I was given the run around. I was able to get an estimate on Tuesday, May 12 and authorized the work, totalling $540 be performed. The labor estimate was only 3 hours and I was told the vehicle would be ready by the close of business. At the agreed upon pickup time, I was told they had to order parts and they would be in in a day or two. Two days latter, I confirmed that parts were in.\ Through May 18, I kept being told to call back. I ultimately had to rent a car and drive to San Diego, as repairs were not performed. I was assured I would be called when the work was completed. I contacted Alturas Tire and Auto Repair from San Diego on May 21 and May 29. I relayed I would be picking up my grandson in Alturas on June 5. I was assured my car would be ready by June 5. On June 5, 2020 I found my vehicle in the weeds behind the shop. No work had been performed. It was blocked in by other vehicles. I was told Rusty was handling the repair and would be in between 2 and 3 p.m. I called shortly before 3 p.m. and was told by a different person that Rusty was home sick. I relayed that I was told he would be in between 2 and 3. I was then told to call back at 4:30 p.m. and maybe Rusty would be there. I was upset and asked what was going on, it had been a month and over 3 1/2 weeks since the parts were in. I confirmed it would only require 3 hours of labor to repair my car. I asked and it was confirmed that I was on a back burner and they would repair it when the got around to it and felt it. I inquired so, are you saying if you get around to it in the next year or so you will repair it - if not it is my problem I was told that's about it. I advised that I would need to pick up the car on Monday and remove it from their shop for repairs. I called back at 4 p.m. and talked to the lady I usually talk to. She told me she had the man answer because she saw it was me calling. She lied and said she heard what he said, and he never said I was on a back burner or it would be repaired when the got around to it. I repeated the actual conversation and she said "well that is not what he meant." He meant we do what we feel like and your not going to control us. I asked why they were treating me the way they had. She said she was not going to talk to me any further, pickup my car if I want to. I inquired about the two tows - while paid by AAA, they came off my account and are valued at over $200 each, leaving me with only 1 tow through October, as well as mistreatment. The lady told me they go through his all the time - with multiple people and nothing would come of it. Apparently they treat multiple people with intentional fraud by promising to perform repairs then not doing so and think they are above the law - as well as any moral or ethical behavior duties to those that rely upon their representations. I was told there is nothig I could do nothing about it. It was also falsely alleged that I had signed a work order with listed no date the repair would be completed. I authorized repairs telephonically. Any omissions from any work order was done maliciously by Alturas Tire and Auto Repair as they treat the consumer in similar fashion as I was treated "multiple" times. Prior to June 5, I was patient and attempted to be flexible - in spite of multiple damages being inflicted do to broken promises - i.e. delayed travel, two tows, rental car to get back to San Diego, private transportation to Susanville to pickup rental as public transportation was closed (COVID-19), etc. Following the June 5, 2020 broken promise I had lost my patients - the Office manager thought I was renting a one way rental to pickup my car and grandson and assured me the vehicle would be ready (instead I drove up in another vehicle - otherwise we would have been stranded because, in spite of a promise to do so, they did not feel like fixing my car yet.

I had got windshield wipers when I got my new tires end of Feb used them 3 times since went to…read moreclean the dew off my windows and one flipped off broke the clip went to schwab to see if they help or replace and received a No with no offer of assist to see if it could just snap back on 30$ wasted went to car quest got one for 8$

Service is horrible, no one comes out when you pull up, you have to have an appointment for…read moreeverything, tires rotated, tires balanced ect, I would drive to Merrill there service is excellent, no rude receptionist like Alturas, I was able to get my tires rotated and balanced in 20 minutes, would of took me 2 separate appointments and hours to get it done in Alturas.

One of the air conditioners went out or at least stopped working on our motor home. I called around…read moreand the service dept. at Carstens said they had a RV service specialist. We made an appointment for the next day. My wife and I got up early the next morning, packed up, we were staying in a RV park 20 miles away, and drove into town. The guy that looked at our motorhome told us he is a motorcycle specialist and the boss told him he was now an RV repairman as well. He apologized and said he has no clue as to what is wrong or how to fix it. Carstens mislead us and wasted our time and gas to drive 40 miles round trip knowing they had no RV tech. Shame on them!

i would have to say some of the nicest people around but they sure dont know how to run a shop. I…read moretook my Vehicle in for an issue and it took them 5 weeks to repair it.. All it was was a catalitic converter.. So i went 5 weeks with out a truck...Then two days after i had the vehicle back my exhaust fell off and had to get it fixed in another town....... The service department would never call to let me know what was going on. I had to call and ask about my vehicle.. So i would highly not reccomend taking your vehicle to this shop.

Mike is a genuine gentleman. He serves everybody and knows what he is doing as a mechanic. It is…read moresad he is sick. He is an asset to the weary traveler and to the community in which he works.

Love theTuckers and the Lookout Garage!! They are great people and do great work. They helped…read moreprovide me with a used car and fixed it up for me from a new windsheld, brake pads,tires, oil change, and even a new starter. Thanks Tuckers :)

From the owner: Towing, Lockouts and Jump startsread more

My new truck was damaged by the dealership the day it was delivered. I work out of town, and was…read morenot having the best experience. Lassen Auto Body changed all of that. Brittny and her staff were professional and accommodating, while Shane and the boys completely restored my truck to its original, and beautiful condition. Lassen Auto Body treated me like family, and I recommend them to everyone!

they went above and beyond for us. We were heading out of state and a deer jumped in front of us…read moretotaling our truck. The insurance company wouldn't call us a tow truck-even though we have roadside assistance. Brittany came in after hours to rent us a car. She helped us when our insurance company was falling very short. The insurance company wouldn't acknowledge our car rental even though it showed on our insurance declaration. They helped us get in touch with our person at the insurance company and their supervisor to get the rental car approved before the holiday (Thanksgiving). I would highly recommend them for your towing, car rental and auto body business.

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.

Waiting for parts but this team is amazing. We're on an RV road trip and fuel pump went out. Julia…read moreand Rick treated us like best friends. A very long way to return for future RV repairs but I highly recommend this place for not so distant repairs. Hoping it ends as well as it started