I left a review, because I was promised $50 off the rental price, explains the 5 star rating. I…read moreleft the review expecting to receive exactly what was advertised, but unfortunately, that was not the case.
The bounce house was covered in dirt and grime. When I brought this to the owner's attention, he claimed it was rust that could not be removed. However, I was able to remove it in less than five seconds with a Clorox wipe.
I rented the double bounce house with a water slide, but the water feature did not work properly. Instead of flowing efficiently down the slide, it flooded my backyard leaving kids asking for buckets to help with the water. The company sent someone out to inspect the issue, but he said there was nothing he could do. He was also supposed to clean the bounce house, but instead told me to call his boss and left.
Since Saturday, September 19, I have repeatedly tried to contact the company by text and phone. I have left multiple messages but have received no response.
This company showed a complete lack of communication and integrity. I would not trust them or recommend them to anyone. Customers should be able to rely on a company to address problems and honor its promises. Unfortunately, our family--and the other families involved--were let down. We paid for a clean, functional rental and a guaranteed level of service, but the company failed to deliver on all counts.
