My step-daughter tried to leave this place a bad review on their Facebook page, and saw that their review section was disabled, so she posted a review of them onto her personal Facebook page. A family friend copied and pasted my step-daughter's thoughts onto their Facebook page, where they were doing some advertising. Jump On It blocked my step-daughter from their page, and the negative comment was deleted within 15 minutes. So guess what? I'm pasting it and reposting it here. You can run, Jump On It, but you can't hide:
"Although my baby girl had a lot of fun today, I have lost all respect for Jump On It. Anyone who knows me knows I'm not one to usually complain publicly. I'm a very composed and nice person. BUT...Since they disabled their Facebook review section, I'll post here and feel free to share. They ordered my pizzas late (an HONEST employee shared this information). We were not taken back to the party room until 3:10 (was supposed to be 2:45). I asked an employee if we still got the full hour and she said "yes, you paid for it so you get it." I'm then told at 3:15 by another employee were are to be out by the same time. They wanted me to serve pizza and cake and sing happy birthday in 30 mins. To 13 kids and 20 some adults. My father went to the desk and told them we wanted an extra 15 mins, to which they said no. He told them we weren't leaving until 4 and one employee proceeded to call him an "ass" and said we were making a big deal out of a "little birthday party." After hearing that, I went to the front just to overhear her complaining about me and my father to another party parent and employees (she said I felt like I was more important than everyone else and throwing a FIT blah blah blah). I confronted her, to which she tried to deny (later admitted that the other manager beside her was the one to interact with my father) and be all sweet. Then apologized and said an extra 15 was ok since they next party wasn't to go into the room until 4:15. Long story short, I had tried to apologize for getting irritated and said I understood they were booked, but I just wanted the extra few minutes that were promised and expected and shocked to hear they spoke to paying customers that way. I told her I would help clean and be out by 4. Which I did. She smiled in my face, Gave me free jump passes and apologized for all the misunderstandings and the inconvenience. I was told by a friend later tonight that she was complaining about me AGAIN, after the fact, in front of patrons and employees. So, so, so unprofessional. Was going to let it slide until I learned she was STILL talking about me. Yea, it's a "little party" to you, but that's my BABY and I spent over $300 to make those 2.5 hours happen. If it's just some little party, why do you charge so much? I am seriously considering never returning. So disappointed and my whole view has changed about that place. Sad, because we have really enjoyed going there. Proves they are all about money and care nothing about children having a good experience." read more